Courts Singapore review: Couldn't refund us the full amount for the refrigerator and extremely bad customer service/ethic

My parents bought a refrigerater on 14 September, thursday and she paid the total amount. The delivery suppose to take place on Satuday which is two days later.

On friday, I receive a call from courts saying that the refrigerator we ordered is out of stock which they didnt told us so on that say when we bought it. They ask if we want to wait til next week for the stock to come or we want another colour. The salesperson, michelle said that we havent pay the money for delivery fee which is $70, I ask the them if my mother know about it, which she did not. They only said its a different colour but did not mention about its a different model and with extra charges, and I did clarify with her. I only found out about the extra charges after the refrigerator is delivered.

Later in the late afternoon, the delivery man suddenly call us and ask if they can delivery the refrigerator on friday, I told them my parents are not at home, and wait for my notice til my parents comes back. But they still keep calling after that on my phone and house phone, they push us to receive to saying that they are in the area and will delivery it first and collect the money later.

So we were very dissatisfied with them and wanted a refund from them, we went store today on 16 September, Saturday, they said they could not return the full amount to us and demand us to pay 25% which is $388+ of the full amount $800+. This is ridiculous, coming up with excuses, just because they said we already open the box, I mean dont we have to check the item and wouldnt the delivery man automatically open and install it for us? I already read courts there is return, exchange, refund policy and if we refund it states that we only have to keep the box and stuffs.
Or that we keep the refrigerator and demand us to pay the extra charges $70 and they give us grocery vouncher. Saying that their company will make a loss, so not caring about customer is their first priority it seems.
This is way too much. We are just asking them to return us the money. It seems like we are totally being scamed step by step and they are using so many ways not to return the money to us, when we already paid the full amount to them during the purchase.

View 0 more photos