Couriers Please
reviews and complaints

Respected Cream Management
My cream id and my account registeted number is [protected] my account blocked from last 3 days, you please active my account as soon as possible because its only source of income. And further if i have taken any mistake i opologize from all my previous mistakes. I hope you accept my opologize and active my cream account.
Thanks

The parcel supposed to come on 30/6, didn't happen, said they cannot deliver and I need to request redelivery. I requested for 1/7, no update since. Called them on 2/7 and file an enquiry, replied saying waiting for the resolution team response and I should have an update by end of 2/7 or Mon. Nothing happened on Monday 5/7, emailed them again and got a reply saying "still coordinating with the allocated driver in regards with your parcel" and update within 1 business day. No updates received so I called on 6/7 asking for an update on where is my parcel, no answer can be given, told me it is supposed to be still with the driver, told me they are still trying to contact the drivers. I asked to talk to a supervisor, they put me on hold for almost 30 mins, nothing can be done still but promised to call me back on 7/7 for any updates. NO ONE called me and NO updates still, I had to call them, they said the supervisor was busy on the phone and will call me back. No further updates since. I called again 8/7, on hold for 30 mins and still not attended by anyone, registered for the call back service as I am tired to stay on the line further. NOTHING happened. Called AGAIN today, 9/7, STILL NO UPDATES (after 7 working days)! Told me will escalate to higher management, put me on hold again, and said they will try to find my parcel asap (every single one of the CS told me that but nothing happens, EVER!) I am simply asking where is my parcel, and this company cannot give me an answer after 7 working days.

Couriers please stated delivery was attempted at 7.12am Friday 2nd. I was at home until 7.30am and no delivery was attempted at all (cctv can prove this).

Called up at 11.30am and your customer service rep told me it would be redelivered before 5pm that day. I rejected a 12 hour shift at work to be home.

As expected the redelivery did not happen.

Turns out the delivery had been with Aus post since the Wednesday, so I don't know how couriers please could have attempted the delivery and then assured me they would redeliver it before 5pm.

I was outright lied to and lost $400 in wages because of it.

I have cctv, phone call history, email asking me to work on Friday which is rejected expecting the delivery to be made.

My parcel was picked up from Target on the 23rd June and we are now at 6th July, still no parcel I have lost count how many times I have been in contact with Couries Please, first time I phoned I was told the carrier has it in his truck, and would be here to morrow, Now keep in mind the courier that does this area does not bring parcels goods to the door, he leaves them in the car park there are 43 units in this block I don:t know if someone else has picked it up, I have spent Thursday Friday Monday sitting home waiting for my goods, now they tell me he came on Monday and no one home, I am a old lady on a walking stick, and I have mental illness I can see I will end back in hospital, because of Couriers Please Is there anything anyone can do

Con# [protected]
DA# 1651625DPCNA

I received a missed delivery card on the 8th of June 2021.
I rang & arranged for my parcel to be transferred to Couriers please Sunshine Coast depot on the 9th of June 2021.
After multiple phone calls & emails attempting to resolve this is issue as of the 16 of June 2021 Couriers please can not tell me where my parcel is & there excuse is that the staff at the Brendale depot are not answering their emails.

Kind Regards
Tony Hindom

Mrs. Tony Schaper.
P.O. Box 543.
Elanora. 4213. Qld.
Phone [protected]

Dear Sir,

My name is Tony Schaper, I am the proprietor of T & D Towing and Salvage.
We have a transport business.
On the 1st June, I had a truck broken down and needed a part ASAP. So, as I was able to continue to run my tuck.
The part was located at PID Diesel 24 Tectonic Cr Kunda Park 4556.
I arranged for the part to be sent to me, delivered to Micks Towing 12 Rycroft St Carrara. 4211. Using a courier service named Couriers Please. I was given a Job Number 11247

When my parcel didn't arrive on the Tuesday, I began to ring around. The phone number that you have to ring to find out where your parcel it was manned by foreign speaking people, making it very hard to understand.
Unfortunately, the people on the phone could not help me because I did not have a tracking number. They said they would send a message to the driver to deliver the parcel ASAP

Wednesday came no parcel. Again, started ringing. I kept being told that it would be there at close of business that day.
Friday came and we were told that the delivery driver had attempted to deliver the item but there were insufficient coupons. So, the item was sent back to sender.
I decided to take things into my own hands and proceeded to the Depot on the Gold Coast. Where I was told they would intercept it at Brisbane and send it back.
Monday came around. I rang again to locate it. The person I spoke to told me that the driver had gone to a completely different address for delivery.
Finally, I received the parcel some 8 days after pick up. This is simply not good enough.

This gross incompetence of your company has costs me down time for the vehicle.

Because the part that I was waiting on didn't arrive, it cost my company a job.
Under your Clause 8.1 of your Domestic Terms and Conditions I am bringing this before you.
It is for this reason that I am seeking a compensation payment from Couriers Please to the sum of $1000 being the demo rage lost whilst waiting for this part.
I do hope that this can be settled without any further inconvenience.

Mr. Tony Schaper. [protected]

Hello,
My name is Victoria.
Late last year I was charged for a pick up that was never even attempted.
Despite it being of great urgency and extreme importance, your company never attempted the pick up and yet I still got charged $59.03 for this.
I then phoned your helpline requesting a refund. The customer service representative apologised and said that I was right, they never attempted the pick up and that she would process the refund.
She did not process the refund and I am still out of pocket for a service that never even happened.
I am extremely disappointed with this outcome and think it is ludicrous that a company can charge for a service they never even provided.
I would like to request an immediate refund.
The reference number I have for my last phone call regarding this last call is:
CPWREC000093875

Courier fails to even attempt to do their job. Never actually shows up, never leaves card. Only emails with "sorry you were out" when you are literally sitting there waiting to take delivery. Expects you to pick up from warehouse with the card they never leave and only after a full day of going in customer service circles with online forms do they begrudgingly leave your package at a post office. This happens with literally every package I have had the misfortune to be delivered by them.

For the second time Couriers Please has failed to meet their contractual responsibility to deliver a heavy consignment to the correct address.
We live in an area where Australia Post does not deliver and as a result have to have redirection order to a local Post Office where we might collect our mail.

However my wife is visually impaired and I am unable to because of age and chronic medical conditions unable to carry even light weights. For this reason we confirm with the suppliers of anything we order that it will be delivered to our address by their own vehicle or their designated courier.
In both of these incidents the consignor has been led to believe by Couriers Please that they will deliver the consignments to the consignee's address.

They had no knowledge whatsoever that Couriers Please subcontracted consignments to another party which in our case was Australia Post who does not make deliveries, for their own commercial advantage, to hundreds or thousand of addresses in Australia.
I have attempted to make complaint to Couriers Please but all that has been offered is an apology from a call centre. I have been told that Couriers Please does not have a complaints department and that I they would not accept a complaint from me despite being an injured party for they will only accept complaints from consignors.

I gather from my conversations with Couriers Please that they only make deliveries in dense urban areas and rely on a system of undisclosed subcontractors including Australia Post to cover completion of their contracts. This latest incident our ours taking nine days to reach us from a consigner just 26kms away and then after having made our own arrangements to have it collected from a Post Office.

I am writing this on behalf of myself & many other tenants who packages never received them. There is a huge problem with parcels being dumped on the ground with no attempt to contact the person waiting for the parcel. The address of concern is 1 Elger Street Glebe.

This is a 7 level inner city apartment building & many people have never received their package because it has been dumped on the footpath outside our front door. This is a very busy apartment building with over 100 people living here so peopl are coming & going so any package left outside will be stolen in under a few minutes.

The building has a intercom system, letter boxes outside so the driver should 1) Call the person on their intercom to see if they are home
2) If not home place a card in their letter box advising them to pick it up at the nearest phone box or
3) Call their mobile or home number.
NB-There are 2 lifts in the building

On both packages that i never received none of these were done. Infact on my second package i got a email notification that my parcel had been delivered & left in a safe place. Needless to say by the time i got downstairs (In about 3 minutes) the parcel was gone.

NB-There is no safe place to leave it. The building is completely secured by 2 glass doors & you need a special security key to gain access. Only residents can go in or out.

Australia Post Posties are really good, they know that like myself, there are a lot of disabled people who are limited to their ability to move & around walk. I have terrible legs. Australia Posties always ring the intercom & if needed are happy to come up & deliver to your door.

Could you please do something so that parcels are no longer lost & not received at this address.

Thank you,

Stuart O'Neill
Phone [protected] or [protected]
[protected]@bigpond.com

Every order I've had delivered by Couriers Please has been mishandled. Every time, I've received notification that delivery was attempted, when I know this to be a lie as I (and others) have been home at the supposed delivery time. I then receive notification via email that a card was left, or that I would receive an SMS with next steps. Again, in every situation, this does not happen. I am never left a card, and I never receive an SMS. This leads me to hours of phone calls between product seller and Couriers Please, each passing blame to each other. Eventually, some weeks later and well after due date, my parcel is delivered. This has happened on 10+ occasions . No other courier service has any issues finding my house, making deliveries on time, or providing further information if they were unable to leave the parcel. The experience is poor enough for me to avoid purchasing from specific brands in future if I know their courier of choice is Couriers Please.

On 6 December 2020, I placed an order (#[protected]​) with Target, Australia. The first half of the package was delivered in a separate shipment on 24 December 2020. When the second package was not being delivered, I contacted their delivery service, CouriersPlease. One of their 'Customer Service Champions' simply told me to keep an eye on the tracking.

Then, on 14 January 2021, at 10:02 am, I received another email from CouriersPlease telling me that the parcel had been delivered. The email even included two photographs, as 'evidence' of the so-called delivery.

When I went over to the front door, however, nothing was there.
The package had mysteriously disappeared, possibly stolen by the delivery person himself, who did not call out 'parcel', ring the doorbell or knocked on the door, despite the fact that the whole family was home. We didn't notice anything suspicious, as we were all inside at the time of the delivery.

My husband's Christmas present had disappeared without a trace.

Absolutely appalling and shocking as well.

I have submitted countless tickets for support. I refuse to stay on hold for up to hours at a time. Nobody gets back to me. I have paid twice for a job that never took place and paid for speedy delivery and it is now six weeks later and my parcel is still in transit. I could have quarantined myself and delivered the parcel quicker. My parcel is a laptop for a remote worker and I am in danger of losing my job because it has not been delivered! I just would like to speak to an actual human being and get the money back for the company I work for.

CPWL551900000752902 - returned to Brisbane CPWL551900000752903 - not received yet

This is for the above mentioned parcels that were send from Brisbane to North sydney as by myself only as I have relocated. There were more parcels along with these which were delivered and left at the reception without any contact being made. Same could have been done for these as well.
For the above said courier I is mentioned that delivery attempt was made but failed. This is absolutely wrong to say, as I have taken leave from my office and was waiting whole day at home only.
Now the courier has been returned to brisbane depot and I am being asked to re-courier them.
I am in Sydney now how is that possible ?
I dont have any one to do that for me.
I am really stuck with my urgent required belongings being stuck dont know where.
I have been regularly trying g to chase everyone at dtdc and courier please but not positive aur other update being shared they all say the same which is mentioned on the website.
Please help me, there is no point of contact to help me. No one is responding to call, at the contact help numbers shared no one picks for hours and even if they do they just say they cannot help and can only provide the information that is there on the website.
It's been more than 20 days now and I am really helpless. No body is helping me.
If I donot get a reply in next 24 hours from your end then I am left with no option but to reach out to watchdog or ombudsman for help.

Regards,
Ankita Saxena

Goods have been with couriers please since 21st Dec, when one item was delivered, the other is lost. I now need it delivered today before wwe leave this address. If need be I will collect from the local depot but no one can even call me to tell me where the parcel is. The driver is not updating tracking so I assume the driver has the package. This is unacceptable that no one can tell me where the item is.

I have contacted couriers please regarding them deliveringmy item to the wrong address. They are not doing anything aboutit.
Since theni have contacted the australian Dept of Fair Trade. If Couriers Please continue to ignore then i am considering a class action suit. The amount of complaintsmade online will make it incredibly easy to find people who will join in the suit from also being wronged.

I've been waiting for nearly a month for my package to be delivered I'm paying for something I don't have and everytime I ring to find out wer it is just don't get told and just get told it will be delivered on another date and today I was told it is getting delivered on the 25th Dec which use are not open so how can that be it was ment to be delivered today the 22nd of dec and was told no its not getting delivered today its a bit rude something needs to be done about this ppl should not have to put up with crop like this I want to no wer my package is and wen is it gonna get delivered

The 3 parcels
30511163251
33100284791
16703974960
Shipped from Brisbane on the 7th December 2020 - still not received & have done all online requests with no answers.
Please help as these items are urgently needed.

I booked my parcel into be delivered on the 4th December and it still has not been collected and its the 11th December
How to I get my money back from this shockingly poor company.'
I have tried to contact the company to get a resolution but their phone number has a message bank, the only way to contact the company is through an online form which they rarely reply to with generic responses
It has been 7 days since I booked my parcel in for delivery, I paid for a service I am yet to receive and I am unable to re-book the delivery, I have a client who was expecting a package and its now a week late and I cannot even request a refund

My first parcel was delivered to the wrong town! They left it at a newsagency located nearly 2 hours away from where I live. I asked them to go back and collect it and deliver to the right address and was told the resolution team would get back to me next day.

Their 'resolutions team' took 4 days to respond and their 'resolution' was that I should travel up to where they left it to collect it (a nearly 4 hour round trip). When I refused and again asked them to fix their mistake, they had my parcel returned to sender.

The second package arrived damaged by the courier and he knew it. He knocked on my door and was literally running down my drive as I opened the door a second later (my office is right near the door).

Probably because he'd managed to kick a giant hole in the box and didn't want to wait for me to say anything. The dishes inside were smashed and the store has no more stock to replace it.

They're incompetent and careless.

Zero customer service at all!