Courier Please review: Non delivery and no updates

The expected delivery for my parcel was on 13 July 2021. However, it was delivered earlier on 12 July and therefore, no one was home to collect the parcel. A re-delivery was arranged on 14 July (done on 12 July) but it never come. Case was escalated but no one get back to me on the status and no one knows where is the parcel. I called Courier Please numerous times. Courier Please was unable to contact the driver and there was no update even though it was escalated again to the Fleet manager to to try to contact the driver and locate the parcel. The whole team is in a mess. All they can tell me is "sorry, and we have escalate the matter and you will get your parcel within 24 to 48 hours based on company policy". The parcel never arrive till today, 23 July.
Every time I called CourierPlease, they will assured me that I will get the parcel in the next business day, which never happens.

Why allow the customer to arrange for re-delivery online and accept the date when Courier Please cannot fulfill the task?

Worse courier service that I have used.

TRACKING NO.:PPrXmknVMTNkm
ORDER NO.[protected]-1060000
Courier Please Tracking number: 1551491DPCNA

Previous number:
CPBZW4Z0303802001
New consignment number (provided by Uniqlo on 19 July)
CPBZW4E0000758

Case ref number: 4400467