Cost Cutters review: Hair cut

Hello,
I received extremely bad service at the Oak Ridge, TN Cost Cutters and my hair dresser was Diana. The haircut was so bad that it looked like a three year old cut off random chunks when I was asleep. I had to go to an expensive salon the next day and spend a lot of money to salvage as much of my hair as I could. I've attached the before and after pictures. The before picture is with the long hair and was taken two days before the after picture. It's worth noting that I went in for a trim! The experience was extremely distressing. I am writing to request at the bare minimum a refund.

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