This review was posted by
a verified customer
Verified customer

I gave a deposit of £2318 to your company over the phone having received a quote for a self-biuld conservatory on Friday 3rd April. Unfortunately due to family circumstances I am not able to proceed with my purchase so contacted your company by phone on the following Thursday 9th April, 5 working days later. But was told I couldn't cancel the order without speaking to the manager, Tim Smith but "everything would be OK".
Mr Smith was not present until the following week. I rang again on Tuesday 14th April, as Monday was a bank holiday. I was told Mr Smith was aware that I wanted to cancel the order and would call me back: but he didn't. I rang again on Wedensday 15th April and he spoke to me ... thereby deliberately making sure it was 8 days post order.

I have read the terms and conditions of your contract. However, Trading Standards inform me that I am still entitled to a 7 day cooling-off period, which your company deliberately deprived me of. I explained to Trading Standards that I was informed I would not get a refund, not because any money has been spent on my order but because of "potential loss of earnings".

I have signed no contract and was advised almost "threateningly" by Mr Smith that if I pursued my claim for a refund of my deposit (bearing in my mind no conservatory has been made yet) the company would probably try to make me pay the full amount approx £10, 000.

I also received a credit agreement in the post for buy now pay next year, totallying £16000! although I enquired as to whether I could pay next year I was not advised of interest rates etc. and I assumed initially that I would pay the whole thing in one go next year, not be made to enter into a long credit agreement!

I politely request a full refund, or fel be forced take further action against the company and also against Mr Tim Smith for deliberately causing me to loose my 7 day cooling-off period rights by not returning my calls.


  • Tw
    twickenham 1 Apr 09, 2014

    I contacted this company about a 4metre
    by 4 metre Edwardian conservatory in October last year I looked at
    reviews which all seemed fairly reasonable and, initally the staff were
    helpful and friendly. I paid a deposit and waited for my conservatory to
    arrive having got someone else ready to erect it. All went well until
    the delivery day by which time had just made the final payment(8k). But
    when the team started to construct it we realised that there were
    several issues.

    1. one of the windows was missing and they took over a week to send it
    out which meant that in December we had a gaping hole in the side of our
    house covered with plastic sheeting.

    2. two windows were cracked one of which they still havent replaced.

    3. the very expensive " conservabase" was too short for the actual
    conservatory space and we have had to pad it out with bits of wood.

    4. They blamed us for all of these issues, took the money and ignored our calls.

    What looked on the surfice like a great deal turned out to be a nightmare.

    -2 Votes

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