Conservatoryland — Scam
I gave a deposit of £2318 to your company over the phone having received a quote for a self-biuld conservatory on Friday 3rd April. Unfortunately due to family circumstances I am not able to proceed with my purchase so contacted your company by phone on the following Thursday 9th April, 5 working days later. But was told I couldn't cancel the order without speaking to the manager, Tim Smith but "everything would be OK".
Mr Smith was not present until the following week. I rang again on Tuesday 14th April, as Monday was a bank holiday. I was told Mr Smith was aware that I wanted to cancel the order and would call me back: but he didn't. I rang again on Wedensday 15th April and he spoke to me ... thereby deliberately making sure it was 8 days post order.
I have read the terms and conditions of your contract. However, Trading Standards inform me that I am still entitled to a 7 day cooling-off period, which your company deliberately deprived me of. I explained to Trading Standards that I was informed I would not get a refund, not because any money has been spent on my order but because of "potential loss of earnings".
I have signed no contract and was advised almost "threateningly" by Mr Smith that if I pursued my claim for a refund of my deposit (bearing in my mind no conservatory has been made yet) the company would probably try to make me pay the full amount approx £10, 000.
I also received a credit agreement in the post for buy now pay next year, totallying £16000! although I enquired as to whether I could pay next year I was not advised of interest rates etc. and I assumed initially that I would pay the whole thing in one go next year, not be made to enter into a long credit agreement!
I politely request a full refund, or fel be forced take further action against the company and also against Mr Tim Smith for deliberately causing me to loose my 7 day cooling-off period rights by not returning my calls.