Zerowater
Reviews and Complaints

We apologize for the difficulties you encountered with the new pitcher, please contact us directly at [protected] and we will be happy to send you whichever pitcher you would prefer at no cost.

Thank you,

ZeroWater Team

Hello consumer, we at ZeroWater have never discontinued our standard Premium 5 Stage Filter. This is our Hallmark product, it is quite literally what our company is built on and our 5 stage filter will always these filters in stock ready for shipment. Your 23 Cup dispenser that uses this Premium 5 Stage filter has recently been rebranded as the 30 Cup dispenser so the description includes the 7 cups of water that sits in the upper reservoir but the 23 Cup model and the 30 Cup are the exact same unit. If you need to purchase replacement filters feel free to find them at any of our retail partners listed in the link below or simply place an order online at our website under 5 Stage Filter Replacements. Thank you and we hope this clear up any confusion there has been.

https://zerowater.com/pages/retailers

Thank you for contacting ZeroWater. After Zero Water filters have been exhausted and have not been changed, the water produced from the filter may have a distinct smell or taste and the TDS reading may be higher than your tap water. This is a result of the water passing over the “spent” Ion Exchange Resin beads. We have gone to great lengths in reducing that taste/smell in product development however this is simply a characteristic of filtering water with a Dual-Ion Exchange system.

In order to avoid a change in the taste of the water it is important to test the water regularly and change the filter when the digital meter reads 006ppm as directed.

Thank you for contacting ZeroWater. From time to time the filter can develop an air lock, some little air pockets or air bubbles that get trapped down inside the filter. Typically this is an easy and quick fix, simply remove the filter from the container and unscrew it from the tray. Then hold the filter sideways/horizontal and grip the filter very tightly and shake the filter with some good force side to side and back and forth 8 to 10 times. This will loosen the filter media and break the air lock.

I agree with you. At first the water tasted clean and fresh and recently the filters don't last very long (about 3 weeks if that long) and the water taste terrible and stinks as the filter ages. In the last week, I can't get the filters to filter any water and the top reservoir has a slimy film in it despite being washed just before installing the new filter.

I'm going with Berkey. It's expensive but has a reputation for quality and their filters last much longer.

Help! I am having the same problem. The 5 stage filter dispenser is leaking. Can you advise please.

We do apologize for the difficulties you encountered using one of our pitchers, we have recently released a new model pitcher that has addressed these issues. We would gladly send you one of these pitchers free of charge, just give us a call at [protected]

https://zerowater.com/products/12-cup-ready-read%E2%84%A2-5-stage-water-filter-dispenser

Thank you,

Thank you for contacting ZeroWater. The most accurate way to get reading is to test the water directly inside the pitcher. You can do this by removing the reservoir from the pitcher and sticking the meter in the filtered water sitting in the pitcher. If you get a 000 reading inside the pitcher it is possible that the cup or glass you were using before had soap residue on it causing the meter to read above 000.

If you are not getting 000 in the pitcher, try the following steps to see if you can get the filter to read 000 on the meter.

Dry off the filter with a clean paper towel. Then place the filter over a clean paper cup.

Run a small amount of water directly into the filter and test the water that collects into the cup. If the meter does not read 000 it is possible that unfiltered water got into the pitcher via a leak at the O-ring. In order for filtered water to read correctly there must be a perfect seal where the filter is screwed into the reservoir. Make sure the filter is screwed in from the bottom not dropped in from the top.

I've been using one for a couple of months now and seems to be fine (if not better) than my old Brita. I started using these types of filters for my motor home because I never really trusted 'hook-up' or 'public' water for drinking but I also started filtering my home tap water which tests in the 300 to 320TDP range. ... When new the filter will read 0 but after a few months of regular use its upto about 50TDP now with a slight lemon taste as others have described. ... Im a little concerned what chemical or element is building up to give that taste (I need to do more research!) as im sure it'll only get worse but this is typical for such smaller filters. By design they eventually get filled up with contamination and need replaced but even months later 50TDP is better than the 320TDP. ... I've been happy with the product so far. I used to have well water with a sand filter at home before switching to city water and you have to clean and change out those too only its a lot more work. I am personally happy with the filter and it seems to work fine as intended despite the dis-info and paranoia you'll see in the comments. Zerowater has a scale on their main website that'll show you the basic life cycle of the filter depending on the quality of water you're putting through it.

Zero Water Filter is a scam. It doesn't work as it has been advertised to consumer. If it gives out Zero water the first cup, then only a few gallons later than it will turn stinky, smelly and no more zero water. If it doesn't give out the zero water at the first cup, you can purified again and again it still doesn't come out with zero water but so much higher 40, 50, 100. IT'S A MALFUNCTION, DEFECTIVE PRODUCT to con/scam consumers money. The Zero Water Filter company needs to be sued for their unethical and scam business.

All I know is I just bought zero water, my tap water is 131 ppm (well within EPA standards and by the color coded map that Zero Water gives, well below the average ppm of most states), After filtering I was at 030, it says to replace at 006, well the first pitcher was at 030 and the water isn't that bad to begin with. We emptied the pitcher, tried again, the filter clogged (air bubbles, apparently and air lock). Tested what came out, now 047, tested tap water again, 131, so I am not happy about this product right now.

We started off w/ a 170 reading and after the pitcher filled the reading was indeed 000. However, the second fill did not even go through the filter. It seemed to be clogged. We are going to try to return the unit. The filter needs a larger dispenser hole to let more water through. The fill rate time is frustrating, at the least. Our Clear-2-O worked better. But you can't find any more filters.

Bought ZW about eight months ago. I use it quite a bit. Our tap water is consistently 300-400 ppm. I double filter from the smaller 11 cup pitcher then to the 23 cup dispenser which sits in the fridge. Because I double filter, I rarely have to change the filters. And when I do, I simply put the 23 cup filter in the 11 cup, then out the new filter in the 23 cup. So even if my 11 cup measures 70, the 23 cup doesn't have that much left to take out. I just leave the 11 cup near the sink and fill the top when I walk by. After two folks, I empty it into the 23 cup. I bought the eight pack on Amazon, and in six months have used three filters and still getting 000 from the 23 cup. I love ZW!

Read the box. This product did what it said it would do. The filter is only rated to clean 16 gallons of water from a reasonable source. That being said, where I live the PPM are really high 750-820 on average. So my filter is done in a week. Now the water has around 200 PPM and smells like lemon. The smell is your area water smell magnified because it built up in the filter. If you live in an area where the solid content is very high I would use a different water filter system that will not clog up so quickly.

What you see here is a skewed body of opinion that reflects a tiny minority of purchases of this product. I've used Brita and other filters, as well as just plain tapwater, and this one is the best taste-wise and price-wise hands down. Any complaints are either based on damaged goods on delivery, unrealistic expectations (it isn't an Evan dispenser) or just the plain old American tradition of complaining for the sake of it. It's a great product. Drink up!

my pitcher smelled funny too. I put in the fridge and its fine. do not leave the tester in the fridge

I buy my Zero water filters from Wal-Mart in Colorado Springs. Yup, $15 each, but I have tested the tap water with the measuring stick at different places in time, and they indicate what my own taste bud indicates; my apartment tap water ranges so far from 44 ppm to 56 ppm (the last one got up to 78 to 86); but at both apartments, my filters still last about 60 to 90 days. I trust it.

I would like to know why zerowater has a fishy smell after a few weeks, but none of the other water filters I've tried have ever smelled like fish or made me want to vomit. Answer me that, then I might believe in your product. Brita for instance, I used that for 3yrs without a single foul odor ever, even when we let it go for 4 to 5 months without changing a filter.