Zaful.com / non-receipt of order
I placed an order for 1 item for which my credit card was charged on 9/10/15. Received email saying order had shipped. I've never received the order. The Zaful customer service webpage says that their phone service is down, the customer service online messaging page does not allow me to send my message ("the order number is wrong"), and the online chat service is for "pre-sales" conversations only. I will not order from Zaful.com again.
Zaful Customer Care's Response, Feb 18, 2016
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right. Please kindly send me a private message stating your order number or your account email address . Here is link: http://support.zaful.com/
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Zaful Customer Service
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