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Zaful
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4.3 685 Reviews

Zaful Complaints Summary

58 Resolved
122 Unresolved
Our verdict: Engaging with Zaful, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Zaful reviews & complaints 186

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E
5:17 am EST

Zaful not very good

I've ordered two dresses from Zaful on two separate occasions. The first instance, I was surprised with the embroidery on the garment. It was actually not a bad surprise, just different from what I imagined. Better pictures with close-ups would help with that. The dress was very small and did not fit at all, but I've decided not to return it to avoid all the hoops.
The second dress never arrived. When I contacted customer service they said that my dress was lost during the shipping, but they never even offered me a refund. When I asked for my money back they ignored me.
I will never order anything from this place again!

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A
2:15 am EST

Zaful avoid this disgusting company!

I've purchased some clothing from Zaful and was very disappointed with the quality. Clothes I received were cheaply made, very thin and small. I ordered 8 pieces of clothing from these clowns and nothing fit! I could have probably worn these when I was ten years old.
So I went to their website and could not find a return address, so I emailed them and demanded a refund. They asked me to send them pictures, they said that I have to put the clothes on and take pictures. No way I'm doing that! First of all, I cannot even pull them over my head and if I could I would be half naked! What kind of joke is this? Disgusting company, never again!

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J
2:09 am EST

Zaful scam company

I placed my order over two months ago and still nothing. According to their tracking system my order is still in China and I have no idea when it will be delivered. I left a negative review about not receiving my order, but it was immediately deleted. So I think that all the positive reviews are fake and written by their employees. I contacted Zaful customer service many times and they just tell me to be patient.
This company was advertised to me on Facebook and I thought that Zaful was quite reputable and trustworthy, but I was wrong. This company is definitely a scam. Avoid this website at all costs!

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C
11:28 pm EST

Zaful clothing

BEWARE: You cannot return items to this company.

This clothing is cheaply made. Almost like paper instead of cloth, and only fits itty bitty Chinese people. For Chrissakes I wear an XL and and XL at Macy's or some other anchor store fits me just fine. At least nine of the pieces I ordered in XL from this peas-o-sheet company, I can't even get one arm into. I could have probably worn it when I was eleven years old and 86 lbs.

So I proceed like I usually have with reputable stores, and box his crappy clothing made for a tweener up in a nice package, oh but wait, there's no return address on their site. Come to find out, they want you to put the clothes back on, and show how they don't fit you by taking a picture and sending it to them first. Really? What kind of crap is this? It's a wonder they haven't had the feds on them yet, several lawsuits, and at least reports to the BBB.

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9:49 am EST
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Zaful tiny smelly dresses

Order was placed in early February. I purchased two dresses from Zaful and they arrived in a timely manner. But dresses were too small and did not fit at all. They also had this strange chemical smell. So I contacted their customer support and told that I needed a different size. Well, no one ever replied and I guess I'm stuck with two smelly tiny dresses. I will never order anything from Zaful again!

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Z
5:30 am EST

Zaful terrible site!

I waited for over 2 month and never received my order. Then I contacted Zaful customer service and found out that they are very unprofessional and dishonest. The rep I spoke to told me to go to the post office and check if my package was there. I said that I already contacted my post office several times and they heard nothing about my package. After all that nonsense I demanded a full refund. They said that their company never gives refunds and the only thing they could offer is a store credit. I'm disgusted with this company! So contacted PayPal and filed a complaint. Only after that they finally refunded me! Terrible site!

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M
1:12 pm EST

Zaful dresses

I have placed large order on the website www.zaful.com. The clothes were made from cheap-quality fabrics. As well as these items didn’t look the same as on the website. I wonted return whole order, but I see they don't want refund money, but giving me some kind of Z wallet (which is store credit) and i don't want send and spend more money for shipping if they not gonna refund my money, so this company is spam end they just make money from nothing to full people! i don't want ever buy anything from this company, so why i have to send items end spend more money for shipping?! items (dress) was short and cheap and miserable like they made for 10 years of girl? I am so upset what i pay money and i can't even give to someone this "dresses" or something look like dresses they are so cheap! this company should not exist they are miserable, i can't call them phony number is NOT working and NO live chat and customer service is OWFULL and FROUD ! this side should be close but how return my money can anybody tell me? i believe it should be some service where i can complain and get money back? ORDER NUMBER U1601201822190769 this is 2 attachment $68 dress, is this dress look a like for $68 ?!

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L
2:58 am EST

Zaful worst company ever!

I purchased some items from Zaful and things I received were so rubbish! The worst products I've ever purchased! I'm so disappointed I've wasted my money on garbage. I ordered four dresses and none of them looked like pictures posted on their website. One of the dresses was really huge, like a tent! The other three were super tiny. In addition to that they were poorly made. I'll never order anything from them ever again! Biggest disappointment of my life! I want my money back.

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Mohini Kumar
, US
Feb 27, 2016 4:05 pm EST

same here i didnt know there rip off i complaint but they dont want to here her name is yiavin even she dosent pick the phone up beach

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D
9:18 am EST
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Replied
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Zaful disgusting website!

I ordered a sweater from Zaful about three months ago and I am still waiting for it! I contacted customer service and they said that my ordered was shipped long time ago. Great news! So here we are three months later and still nothing! I have contacted them and was told to be patient. They said that sometimes shipping takes 45 days. Really? How about 3 months? Of course, I cannot track my order, because tracking links they gave me are not working! Horrible service. I'll never order anything from them again!

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9:36 am EST
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Zaful avoid!

Zaful is just another scam website, better save your money and shop elsewhere. Do not let the nice pictures fool you. All the negative reviews are true. I have no idea who writes the positive ones. I bought few things from them, and when they arrived sizes were incorrect, nothing fit. So I decided to return everything, but their return process is a real nightmare. They give you the round and round online with no access to phone customer service. I spent weeks arguing with them and still received no return information or address! Completely ridiculous!

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9:03 am EST
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Zaful shipment

I don't understand how a company can even call themselves a company when they have terrible costumer service and do not even ship the right products or sizes. I ordered three dresses from them on September 7 of 2015 and I just received two of those dresses recently. I have yet to receive the third one and on the topic of the other two. Both dresses were too small and I went by the size chart and then one of the dresses was not even the right material as the description said it would be. I just can't understand how these people who run this "company" can live with themselves when people are throwing money down the drain. And there isn't even a way to reach them! Ugh I am so done.

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L
1:58 am EST
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Zaful where is my order?

I ordered some items from Zaful website few months ago. I even paid extra money for express shipping which was very expensive. I was expecting to receive my items in few weeks, but still nothing. They also haven't dispatched one item and didn't tell me it was out of stock. I contacted Zaful customer care many times now, every time I hear only excuses and promises. Well, I hope I'll get my stuff someday. I checked the reviews, there are many negative ones. I smell a scam, but I don't want to be disappointed.

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Pat Wellmeier
, US
Apr 02, 2016 2:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

my name is Patricia L. Wellmeier back in feb. i ordered a black tank stars moon nsun on it.also a 2 piece swim suit white bra top with hawian flowered bottom .i see the tank top advertised all the time including to day.Whats the holdup? the other day i ordered a skirt. my email is guccibear@sbcglobal.net i would like to know something so i can use them on my vacation thanks Pat W. ineed an answer or quit ordering from u

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R
8:19 pm EST

Zaful clothing

I was a new costomer trying out you new sit. I saw 2 coats that looked interesting.
I ordered the 2 coats .They were discribed as having wool in them. Not 1 bit! All polyester!THEY PRACTICALLY GLOW IN THE DARK! They are ugly and I hate both coats and want my money back immediatly!They also fit too small(I always order small) in weird places. Very uncomfortable!
I would like a response in how to return them. The #'s on the website were all disconnected so I have not been able to contact anyone about their miserable products.You better not try to Skam me. Because I don't quit until I get all my money back in these horrible situations. Please email me a label and directions so that I can return this stuff. It is up to you to pay shipping!Apperantley you don't stand by your products! Have you read all your reviews? I would be so embarassed if I were you!

A very sad Xcustomer Heidi Fuhrmeister

my email so that you can conntact me ASAP.
h.[protected]@comcast.net

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R
1:46 pm EST

Zaful clothing

I ordered clothing in early December 2015. Received 2 shipments of clothes that would not fit my 13 year old (who is VERY small and thin) and these were size Large! Total waste of money -- they want you to upload precise measurements of the clothes and pictures to get a refund BUT their link to upload will not accept the size of a standard iphone photo. Just gave up. The third shipment has never arrived -- I asked for refund and they told me to 'wait a little more time' -- how long? six months? a year? Don't waste you time or money!

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V
7:05 am EST
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Zaful terrible website!

I purchased a shirt in early December, 2015. I tried to contact Zaful many times since I received nothing. My tracking number does not work, I cant even track my order. Their reps' are absolutely useless, they sent me a tracking link, which was invalid. Their rep asked me to wait a little more longer. Every time I send them an email I get the same automated response about how my package cannot be tracked. It's absolutely ridiculous!

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9:04 am EST
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Zaful clothing

zaful.com Buyer Beware!
I ordered a Shawl Neck Gray Wool Coat which popped up on a face book add. The price was right so I took my chances. It took nearly 3 weeks for delivery and when it arrived it was too small for me. Very tight, short sleeves and small through the shoulders. The size guide did not reflect the “actual size” I received.Thinking it would be a simple return for exchange turned into more trouble than it is worth. They requested a detailed report & pictures showing measurements, which I provided, showing it was 2” smaller than size chart. They apologized saying they were unable to replace. They offered an $18 store credit but only a fool would make the same mistake twice.

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Machaela Freitas
, US
Jun 10, 2016 7:09 am EDT

We ordered a swimsuit over 3 months ago from this company, we live in Canada.. Never received anything and when I submitted two tickets to inquire where swimsuit was we had no reply. Of course there is no number to call to ask anything and we have come to accept that we were scamed. I strongly advise that the complaints board find a way to shut down this very dishonest company.

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Francesstannesonsea
, GB
Feb 20, 2016 4:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

Very unhappy with the contact process. I ordered nightwear and honestly no one would wear it. I am fed up trying to fil in a form which will not recognise my email address etc. I am seriously thinking of sending the item off to China Where it came from. This may not be worth the effort and cost and I may just bin it. Cannot post an image as the item is so gross. frances

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belinda66
, GB
Feb 18, 2016 10:55 am EST

Very unhappy with my purchase and no instruction or delivery note on how or who to send the item back to! very disappointed with this website.

Please does anyone know where or how much it will cost to return my unwanted order

it sounds like i ordered the same gray shawl coat its too short in the arms and too tight around the shoulders

unhappy customer please help!

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B
4:17 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Zaful don't waste your time or money!

I wish I had read the reviews about Zaful before I made my order. I checked their website and found a lovely looking coat! I ordered it, but when I received it I was extremely disappointed with the quality. It was also way too small for me. The most ridiculous part was that sleeves were sewn to the body of the coat! I contacted customer service and provided some pictures. They refused to give me a refund and called me a liar. Their rep said that it was I who sewn the sleeves! Really? I spent days trying to get my money back and even contacted PayPal. They promised to resolve this issue. I will never order anything from Zaful again!

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R
11:20 pm EST

Zaful grey coat

Ordered the Shawl Neck Gray Wool Coat. Definitely is not the coat advertised, Skimpy on fabric and very tight in the sleeve. I've steamed the coat to try and get the creases out, but nothing works. Though the price was right, I won't be able to wear the coat and having read other complaints now, am concerned about getting my money back.

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R
6:23 am EST

Zaful poor quality products

I ordered a simple black dress from Zaful and received an ugly piece of who knows what! It looked nothing like pictures on their website, and even did not look like a dress! It was very poorly made, with several defects. And it was so extremely tiny! My dress looked like small black rag! l took a picture of it and sent it to their customer service. They apologized and offered me an exchange. I refused and demanded my money back. I don't trust them and I don't need more of their tiny rags! Very disappointed!

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L
5:52 am EST

Zaful not what I ordered

Their website is beautiful and looks very professional. It's easy to get lured, but please don't fall for their cheap prices! Zaful is not a reputable company. I ordered a dress from them, but when it arrived it looked nothing like the pictures. Zaful is just another scam company delivering cheap garbage. I wanted to return the dress, but after I checked all the reviews I decided not to waste my time on it. These people will do anything to keep your money. I won't be ordering from Zaful ever again.

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Zaful Customer Reviews Overview

Zaful is an online fashion retailer specializing in trendy, budget-friendly clothing and accessories for a young, fashion-conscious audience. The company offers a wide range of products, including dresses, swimwear, tops, and bottoms, as well as an assortment of shoes and jewelry. Catering to both men and women, Zaful aims to provide fresh, on-trend styles that are accessible to a global customer base. The website features regular sales and promotions, and provides customer service support to assist with inquiries and orders.

Zaful In-depth Review

In Summary: Zaful is a fashion-forward online retailer that offers a wide range of trendy clothing and accessories at competitive prices. The website is user-friendly with a visually appealing design, though the mobile responsiveness could be improved. Product selection is diverse, with a variety of sizes, although availability can be an issue. Pricing is affordable, with frequent promotions and discounts. The ordering and checkout process is straightforward, with multiple payment options. Shipping options are varied, but delivery timeframes can be lengthy. Product quality is generally good, with items mostly matching their online descriptions. Customer service is adequate, with a reasonable return policy. User reviews and community feedback are mixed, and while Zaful engages with its community, the authenticity of reviews can be unclear. Sustainability and ethical practices are not prominently featured, and there is limited information on eco-friendly initiatives. Zaful offers a loyalty program with benefits for repeat customers. Security and privacy measures are in place, but details on data handling could be more transparent. Overall, Zaful provides a satisfactory shopping experience with room for improvement in certain areas.

Website Usability and Design: Zaful's website boasts a modern and stylish layout that is easy to navigate. The visual appeal of the site is high, with vibrant images and a clean design that showcases their products effectively. However, some users may find the mobile experience less seamless than the desktop version.

Product Range and Selection: The retailer offers a broad array of clothing and accessories, catering to various styles and preferences. While Zaful is known for its trendiness, some customers have noted that sizes may run out quickly, which can be a limitation for those looking for specific items.

Pricing and Value for Money: Zaful's pricing is competitive, making it an affordable option for fashion enthusiasts. The site regularly features discounts and promotions, which provide additional value for money. When compared to competitors, Zaful holds its own in terms of affordability.

Ordering and Checkout Process: Placing an order on Zaful is a hassle-free experience. The site offers a range of payment options, including major credit cards and PayPal. However, there are limited options for order customization.

Shipping and Delivery: Zaful provides various shipping options, but costs can vary. Delivery timeframes are not always consistent, and some customers have reported delays. Products generally arrive in good condition, with packaging that protects the items during transit.

Product Quality and Accuracy: The quality of materials and fabrics is generally in line with the affordable pricing. Durability can vary by item, but most products are true to the descriptions and images provided online.

Customer Service: Zaful's customer service is accessible, with multiple channels for support. They are reasonably responsive and offer efficient issue resolution. The refund and return policies are standard for the industry.

User Reviews and Community Feedback: Customer testimonials on Zaful's website are mixed, with some users reporting positive experiences and others noting issues. The authenticity of ratings and reviews can sometimes be questioned, but the company does engage with its community through social media and other platforms.

Sustainability and Ethical Practices: Information on Zaful's sustainability and ethical practices is not prominently displayed, making it difficult to assess their commitment to eco-friendly initiatives and labor conditions.

Loyalty Programs and Incentives: Zaful offers a rewards program that provides points for purchases, reviews, and other interactions. Members can enjoy benefits and exclusive offers, which enhance the shopping experience for repeat customers.

Security and Privacy: The website employs standard data protection measures to ensure user privacy. While the privacy policy is available, more detailed information on user data handling would be beneficial for transparency.

Overall Shopping Experience: Zaful delivers a satisfactory overall shopping experience with a strong product selection and competitive pricing. While it compares favorably with similar retailers in many aspects, improvements could be made in mobile responsiveness, delivery consistency, and transparency in sustainability practices. Shoppers looking for trendy, affordable fashion will find Zaful to be a viable option, but should be aware of potential size availability and delivery timing issues.

How to file a complaint about Zaful?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Zaful in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Zaful. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Zaful on ComplaintsBoard.com.

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