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[Resolved] Yupp TV / unable to deliver the set up box

1 Arlington Heights, IL, United States
Contact information:

I Placed an order for yupp tv package on 17th of June 2015. They said they would deliver the set up box within 5-7 business days. Unfortunately, they could not find my building/apartment and it was taken back to the USPS office at Arlington heights. I contacted the Yupp TV chat support team for more than 7 times and their customer service agents more than 5 times till date in the past 1 month. I requested them to cancel my order many times. They are unable to ship it again and they are not cancelling my order and refund the amount that I paid while ordering the service. They keep on trying to convince me saying that they will deliver the set up box and I am fed up hearing this for the past 1 month.

  • Resolution statement

    YuppTV customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.

Jul 22, 2015

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