I've been living in Houston for about 10 months and this is the first time in a long time without a car. I started working not too far away from my apt and a friend told me about Yellow Cab. I wasn't used to big city living, so I wasn't sure how Taxi's and the Metro worked. During a good day, I w0uld take the bus, but at night, they don't run that late.
So I started calling YELLOW CAB. I spoke to some nice people, but majority of the dispatchers are ghetto-ly rude! They talk to you like you're stupid and have no respect.
The cab drivers on the other hand, are horrible! Majority of them are African. I am NOT racist because I am too come from a minority. Anyhow, they are GREAT at ripping you off. In HOUSTON, CAB#: 187 stops his meter BEFORE he gets to your destination and gives a random over priced limit. I understand it's a dollar more because it's night. But when he's still adding some more numbers in there, it is uncalled for!
They take advantage of those who are limited in transportation. PLUS, HOUSTON CAB# 1616, who drove around the whole parking lot "just to get out of there" was completely unnecessary. They'll take the long way home, drive really slow or circle your workplace to pick up that price.
Because of all this ruckus, I asked the dispatchers to not dispatch CAB# 187 mainly. So everytime I request a pickup, it always says for CAB #187 to not respond. Well, one night when CAB# 1616 came for my coworker and I, starting asking questions about CAB#187. First of all, that is UNPROFESSIONAL to instigate their coworkers. But then again, we strongly feel that they did that on purpose because they all talk in their native language and tell each other what we have to say.
Just yesterday, I started calling for this other Taxi line called Liberty Taxi...That company is the best customer service I've EVER received. (not only regarding taxi companies) They're polite, they say THANK YOU, and do NOT rip you off. I've never heard of this company, but gave me the decision to NEVER GO BACK TO YELLOW CAB TAXI SERVICES!