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Xtralights Automotive Group / received wrong product

1 United States
Contact information:

Reference Original Order [protected]

On November 27, 2017, I placed an on-line order and paid for Spyder LH13867 headlights with LED halos & CCFL lamps. Contrary to the packing slip that was attached, the box contained Spyder LH11135 lights with LED eyelashes instead. The latter are +/- $175 less than what I ordered.

I first called about this on Jan. 2, 2018. The person I spoke with promised to look into my complaint and call me back. I have yet to receive that call. I attempted numerous times to follow up thru their [protected] number but could not reach a soul. I also tried their online "Live Chat" numerous times and was successful only once. That chat stopped on their end the second I mentioned receiving the wrong product. I've also sent over 29 emails to their sales and/or customer service departments without resolution.

I was a regular customer but I'm tired of customer no-service.

Ra
May 16, 2018

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