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www.swipebids.com / Didnt agree that they charge me

1 Linden, NJ, United States Review updated:
Contact information:
Phone: 516-782-0542

They billed me $150 when i was only reviewing site.They allowed my 8 yr old 2 go on this site n do things. I informed them n they would not reverse charges!I dont have this kind of money to lose.I had $40 left after that and no money for my electric bill.I expressed this 2 them several times that what they were doing is illegal!They didnt take these thigs into consideration!I feel so helpless!I am being charged $150 and dont recieve anything but an option to bid on things i will never order!!!Please help!

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Comments

Ju
  7th of Feb, 2011
0 Votes

This Penny Auction Watch site is Major scam(pennyauctionwatch.com). Also known as "PAW".

PAW is a front for these dishonest penny auction owners to make their sites look legit. Penny Auction Owners plant positive experiences on here(Complaints Board) and on the Penny Auction Watch forums(PAW) to bait people into playing and buying bid packs. Buying bid packs to bid on items? What a joke and scam!

Go to Flippa[dot]com and search "penny auctions for sale"

There you can see how these operates by the use of controlled bots on autobid to scam any real people into buying more and more bid packs until the reserve price has at least been met for that item that's bid on. They aren't in the business to LOSE money and will never ACTUALLY sell an item below value. If not enough real people are bidding on a particular item for a while, they will end the auction to a bot name. They will then list the bots name in the "Auction History" section to make it look as if REAL people actually win and auction is honest+fair.

You can buy your own Penny Auction from Flippa.com and start scamming also. So easy to do.

Also. Google, "penny auction website script" and see how these scams operate. The scripts are cheap to buy.
To build up traffic to your scam penny auction you must plant positive experiences on forums such as PAW(PAW is a front). You must also dispute ANY negativity or complaints on forums such as this.
For EX, tell the angry complainer that he must be crazy, use stupid bidding techniques and unlucky because you win all the time and just won a 52inch Plasma for 2 bucks. People WILL start believing you if you plant enough fake postitive experiences/reviews. JUST make sure to use different names each time you fake post. If you use same name over and over again telling everyone you win all the time, people will begin to catch on and realize it's just a fake post planted by the Penny Site operator/owner.

They cheat you and make a killing from people like you that bought into it. Some will even go as far as to advertise on social networking sites such as "FACEBOOK" and write stories of winning items for $4 and so on to get people to join the site.
I call it their, "Fake Social Environment" where they ask and answer their own questions attempting to be perceived as an honest and fair auction. For EX they will say, "I just won 12 Lap Tops for $40 and they all arrived today in factory sealed boxes! I love this site!"


Anyone can do this... so easy to make money. MAKE sure that the server that hosts your scam auction is located outside of the USA so you can get around federal gambling regulated laws. If heat gets to much, then shut scam auction down and create a new one. Repeat process.

Happy scammin'!!


I tried to post that on PAW(pennyauctionwatch[.]com) to warn good honest people BUT they wouldn't allow it to post.. I wonder why? ;)

So i'll just post away on websites such as this.

You use to could post on PAW right away but now they have a Moderator that must approve your post first.. I wonder why that is? ;)

I think we ALL know why that is :)

Ms
  9th of Dec, 2010
0 Votes

i was also fell for the scam the same way as everyone else. but i didnt think of is as much cause it was being advertived on msn.com (a reputable web site), thats were i saw it at first. maybe someone needs to make a complaint with msn.com for letting scammers advertise with them. it make msn.com a acomplice to a crime. i would like to get my money back. i requested a refund and sent in the refund forms to swipebid.com and never heard anything from them. so if anyone knows anything else to do please post any info on here. thanks mike

Do
  6th of Dec, 2010
0 Votes

Swipebids.com is a scam. They charge me 150.00 and When I fill out the paperwork to get my money back. I never got it back HELP.

Ja
  16th of Nov, 2010
0 Votes

I too got scammed by swipebids and then after filling out mounds of paperwork and calling them and talking to a live agent they said they processed my credit. The never did and now they are swipeauctions they have this to say about me asking for my 159 bucks back
Amy#SA6266: SwipeAuctions is winding down operations due to merchant shutting down our processing and is no longer accepting new customers. In addition, SwipeAuctions is unable to issue any refunds for membership fees (see the SwipeAuctions Terms & Conditions). During SwipeAuctions wind down period, all products corresponding to already paid winning auctions will be shipped in accordance with the Terms & Conditions.

Bu
  16th of Oct, 2010
0 Votes

I was stupid and joined the $150. I bid on 3 small products and some how they signed me for the next big $495 contract.

I received a call this morning from my band about some items where real as both transactions where on the same day. The girl said did you purchase these products. I told her I disputed the big charge, but not the $150, which I think I will dispute that also after reading all these about how you were scammed by them and the things you did without getting and results.

I called Swip Bids customer service t 3 times, as my bank told me to see if they would give be money back.. The all had the same answer, their policy that this money is not refundable. I wanted to speak to a manager and the said there was not one available. I asked for an email
address and filed a complaint about what they did etc.

Here it is, if you want to give it a try:

support@ swipauctions.com

I doubt the will reply but it was a very strong letter. What they have done is unethical and I will do anything to help t0 get all put money back and make it known what they have done. I b

I am out of work and do not have the money to pay for what the somehow got me into it.

I went on Face Book and clicked on their site. Very interesting as it said this site is no longer available and it was removed because of abuse of the people on FB reported them.

I hope we can do something. I am going to report this the BBB and Consumer Complaints, not that anything I do won't matter. I doubt I will even get a response.

I can't tell you how angry that I did not check this out first. I know better than that and sure have learned a hare lesson.

DebS AKA Bully

As
  8th of Oct, 2010
+1 Votes

Hellow,
As you can see, this company is a SCAM. Why do you have to send them the ID together with the form to request the refund? It's because they want to get a hold of your credit card (they have the credit card info plus the security code plus your ID). That's the haven for breeding ground of fraud.

Like most people, I didn't notice the fine print of the price to join. So look at my conversation with the virtual rep...The minute I threatened to call my credit card to report fraud, she reversed the charged and give me the confirmation number of the cancellation transaction. I will post again in 10 business day to let you know if it is actually reversed. Also I probably will close out my card to prevent fraudulent activities...

Below is the transcript of my conversion with the virtual rep.

_____________________________________________________________________

Please wait for a site operator to respond.

You are now chatting with 'Lauren#SA3169'

Lauren#SA3169: Thank you for visiting SwipeAuctions.com Livechat Line. Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. We are here to help you win auctions, save money and have a great time. May we start with your name please?

you: hI, i THOUGHT THE SITE IS FOR FREE

you: AND IT LOOKS LIKE I GOT CHARGED $159 JUST TO JOIN???

you: PLEASE CANCEL MY MEMBERSHIP

Lauren#SA3169: I would be happy to assist you with your concern, so in order to pull up the details of your account, can you please provide me with your full name, e-mail address and zip code?

you: xxxxxx (original text deleted for privacy)

you: xxxxxx (original text deleted for privacy)

you: xxxxxx (original text deleted for privacy)

Lauren#SA3169: Please wait while I check your order details in our system.

Lauren#SA3169: In order to further assist you, could I please have you CLICK HERE, to confirm that this is the checkout page you completed your registration from. This link will take you to the Original SignUp Page where you will see that the price of SwipeAuction Access is mentioned in several locations. Upon reviewing, are you able to locate where the $159.00 price is disclosed above the shipping form?

you: NOW I SEE IT

you: BUT I STILL WANT TO CANCEL MY ORDER

you: I'D LIKE TO DO RESEARCH ABOUT THE COMPANY FIRST

you: BEFORE I DECIDE TO JOIN

Lauren#SA3169: I can certainly help you with your cancellation request, but first I would like to point out the benefits you received with the Swipe Auctions Lifetime Access.

1. 300 Bids deposited to your account immediately upon registration.
2. Our Guarantee to replenish those bids if you do not win an Auction.
3. Our 100% Money Back Guarantee
4. Promotional offer of 5, 000 bids for only $249.00 (5 cents a bid).
All of this, for only a one time charge of $159.00 which was processed upon your registration. Would you like to re-consider the cancellation and check out the great items up for auction instead?

Lauren#SA3169: Certainly, I can help you with that. Typically we do not allow for refunds under these circumstances, as the price is very clearly disclosed. It is the consumer’s responsibility to read the page carefully before entering credit card information. Regardless, I will gladly provide you with this simple refund form for you to complete as it is required by our bank in order for us to issue your refund. Please CLICK HERE to get a refund.

Is there anything further I can assist you with today?

you: ARE YOU KIDDING?

you: I HAVE TO FILL OUT THE FORM?

Lauren#SA3169: Like most Retail Stores, we too require your original signature in order to process any refund through our Bank. As I have previously stated, the price is very clearly disclosed and we typically do not allow for refunds under these circumstances. Once again, please CLICK HERE to follow the easy steps necessary to ensure you receive your refund.

Is there anything further I may assist you with today?

you: AND ALSO MY ID?

you: I WILL CALL MY CREDIT CARD COMPANY AND REPORT FRAUD

you: WHEN I ORDER THINGS ONLINE

you: AND RETURN

Lauren#SA3169: One moment please.

you: THEY CREDIT MY CREDIT CARD WITHOUT THE FORM

you: OR REQUIRE MY ID

you: YOU MUST BE REALLY KIDDING ME

Lauren#SA3169: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card it was purchased from. The refund for the original SwipeAuction Access Bid Pack will be processed and you can expect to see your credit within 5-7 business days.

you: PLEASE PROVIDE CONFIRMATION OF THE CANCELLATION TRANSACTION

you: HELLO???

Lauren#SA3169: Your cancellation number is xxxxx (original text deleted for privacy)

Je
  29th of Sep, 2010
0 Votes

Good Morning Everyone,

I would be more than happy to assist in any concerns you may have however I will no longer be visiting this blog. Please contact me personally at jennifer@swipeauctions.com, please include your first/last name, user name, email, link to this post. Hope to hear from you soon.

Regards,

Jennifer
Head of Customer Service

Our Winners: http://www.swipeauctions.com/all_past_winning_auction.php
Our World Vision Charity: http://www.swipeauctions.com/world_vision_charity.php
Our Customer Service Page: http://www.swipeauctions.com/contact.php

Jc
  25th of Sep, 2010
0 Votes

B_mack...they wouldn't make a CENT if they told everyone up front about a fee to join...it often negates the value of the site itself. And FYI...I went to the online help - the person made me to be a complete fool for missing the "hidden" fee...and REFUSED to help me further...

Bm
  25th of Sep, 2010
0 Votes

Jennifer, I receieve many spam emails from Swipebid and how I pads and other high end tech products are being offer at such low begining bids. I was curious and decided to check some reviews on the web. The first thing I see is all the complaints about to 159 dollar membership fee being charged. I then went to your site and began filling out form to create an account to see if I would be clearlynotified before being charged. I stopped short of submitting my request because of prior knowledge of charge and through an informed seach located the membership option on your (Swipebid) signup page. I must admit if I did have prior knowledge that I would be charge 159 dollars I would have missed it (It appears to be unclear for a reason). Now my question to you is simple, given all the bad customer feedback why wouldn't your company change that portion of your sign up to make it clear? I read some of the chat transcripts and the representative says the charge is clearly disclosed. From my experience (20 years in IT includind web page design) and public opinion it is not clear. Why not listen to your customers and make this simple update to your sign in process?

Je
  22nd of Sep, 2010
0 Votes

Good Morning Everyone,

To Jcfraggle and any others that have concerns regarding a refund or any other issues please contact me personally at jennifer@swipeauctions.com as I am the Head of Customer Service for SwipeAuctions. Please include your first/last name, user name, email linked to your account as well as the the link to this post.
The reason our agents ask for the refund form to be completed is because bank requirements state that in order to ensure that the refund is received by the correct person, we must obtain a signed refund form to correctly process your refund. Much like refund procedures in a retail store, we require an original physical signature in order to process your refund.

I will ensure you have a positive resolution to your concern. I look forward to hearing from you.

Regards,

Jennifer
Customer Service Manager

Our Winners: http://www.swipeauctions.com/all_past_winning_auction.php
Our World Vision Charity: http://www.swipeauctions.com/world_vision_charity.php
Our Customer Service Page: http://www.swipeauctions.com/contact.php

Ta
  20th of Sep, 2010
0 Votes

KHall,
Get back on the chat with those frauds and keep talking to them until they refund you. They WILL do it without that stupid form. They did it for me and several others. All you need to do is start threatening to complain online or to the media, etc etc and they will refund your money. once they do that, it does take a few days for it to hit your account. DO NOT LET THEM GIVE YOU THAT CRAP ABOUT YOU HAVING TO FILL OUT A FORM. THAT IS BULL. LET THEM NO THAT UNDER NO CIRCUMSTANCES ARE YOU WILLING TO GET OFF THE CHAT UNTIL THEY REFUND YOU. GOOD LUCK

Kh
  20th of Sep, 2010
0 Votes

yes they do make is so you have signed up for the site before you even know that you have I realized that what had happen and I with in 5 minutes notified them of the mistake and they told me that there was nothing that the could do and that after 15 days I could request a refund in writing by using the form. I think that they should be made to give refunds asap because the site is not set up correctly and the charge for the site in in a very light print at the bottom so the make sure you don't see it.Something needs to be done this just has to be a crime.

Jc
  16th of Sep, 2010
0 Votes

Good luck to anyone that wants to get burned by these con artists. I hit the wrong button while surfing their site trying to figure them out and now $500.00 lighter in my pockets. All the customer support lady would say was "We do not make refunds..." And that was ALL she would say. I actually asked her if she was an automated responder and she was offended... I honestly thought she was because there was no conversation, just automatic response of "we do not make refunds" Who would even work in customer support knowing what they know?

Ro
  14th of Sep, 2010
0 Votes

Please wait for a site operator to respond.

You are now chatting with 'Falon'

Falon: Thank you for visiting SwipeAuctions.com Livechat Line. Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. We are here to help you win auctions, save money and have a great time. May we start with your name please?

Alan Rovinsky: Alan Rovinsky. Please cancel my order. I thought I was entering my CC for future purchases not for a membership fee!

Falon: I would be happy to assist you with your concern, so in order to pull up the details of your account, can you please provide me with your full name, e-mail address and zip code?

Alan Rovinsky: Alan Rovinsky alrov@juno.com 08094

Falon: Please wait while I check your order details in our system.

Falon: In order to further assist you, could I please have you CLICK HERE, to confirm that this is the checkout page you completed your registration from. This link will take you to the Original SignUp Page where you will see that the price of the membership is mentioned in several locations. Upon reviewing, are you able to locate where the $159.00 price is disclosed above the shipping form?

Alan Rovinsky: No, I did it on the home page.

Falon: I can certainly help you with your cancellation request, but first I would like to point out the benefits you received with the Lifetime Membership. You have received the original 300 bids that were credited to your account upon registration; our guarantee to win an auction with those bids or they are replenished free of charge, and of course our Money Back Guarantee. All of this, for only a one time charge of $159.00 which was processed upon your registration. Would you like to re-consider the cancellation and check out the great items up for auction instead?

Alan Rovinsky: No. Please cancel. Can't afford it.

Falon: Certainly, I can help you with that. Typically we do not allow for refunds under these circumstances, as the price is very clearly disclosed. It is the consumer’s responsibility to read the page carefully before entering credit card information. Regardless, I will gladly provide you with this simple refund form for you to complete as it is required by our bank in order for us to issue your refund. Please CLICK HERE to get a refund.

Is there anything further I can assist you with today?

Alan Rovinsky: You are making this very difficult. I plan to make a big fuss online. Mail-in form in an on-line environment? Ridiculous! I'll be telling my cc company to dispute the transaction if you can't reverse it so there is a record of this abuse.

Falon: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card it was purchased from. The refund for the original Membership Bid Pack will be processed and you can expect to see your credit within 5-10 business days.

Alan Rovinsky: So do I still have to mail in some form?!

Falon: No.

Alan Rovinsky: Thank you. But this company should be ashamed of itself for this type of misleading "small print" practice.

Falon: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.

Falon: Please feel free to come back for any further assistance.

Alan Rovinsky: Yeah right.

Falon: Good Bye.

Ro
  14th of Sep, 2010
0 Votes

Discussion with on-line operator:

Please wait for a site operator to respond.

You are now chatting with 'Falon'

Falon: Thank you for visiting SwipeAuctions.com Livechat Line. Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. We are here to help you win auctions, save money and have a great time. May we start with your name please?

Alan Rovinsky: Alan Rovinsky. Please cancel my order. I thought I was entering my CC for future purchases not for a membership fee!

Falon: I would be happy to assist you with your concern, so in order to pull up the details of your account, can you please provide me with your full name, e-mail address and zip code?

Alan Rovinsky: Alan Rovinsky alrov@juno.com 08094

Falon: Please wait while I check your order details in our system.

Falon: In order to further assist you, could I please have you CLICK HERE, to confirm that this is the checkout page you completed your registration from. This link will take you to the Original SignUp Page where you will see that the price of the membership is mentioned in several locations. Upon reviewing, are you able to locate where the $159.00 price is disclosed above the shipping form?

Alan Rovinsky: No, I did it on the home page.

Falon: I can certainly help you with your cancellation request, but first I would like to point out the benefits you received with the Lifetime Membership. You have received the original 300 bids that were credited to your account upon registration; our guarantee to win an auction with those bids or they are replenished free of charge, and of course our Money Back Guarantee. All of this, for only a one time charge of $159.00 which was processed upon your registration. Would you like to re-consider the cancellation and check out the great items up for auction instead?

Alan Rovinsky: No. Please cancel. Can't afford it.

Falon: Certainly, I can help you with that. Typically we do not allow for refunds under these circumstances, as the price is very clearly disclosed. It is the consumer’s responsibility to read the page carefully before entering credit card information. Regardless, I will gladly provide you with this simple refund form for you to complete as it is required by our bank in order for us to issue your refund. Please CLICK HERE to get a refund.

Is there anything further I can assist you with today?

Alan Rovinsky: You are making this very difficult. I plan to make a big fuss online. Mail-in form in an on-line environment? Ridiculous! I'll be telling my cc company to dispute the transaction if you can't reverse it so there is a record of this abuse.

Falon: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card it was purchased from. The refund for the original Membership Bid Pack will be processed and you can expect to see your credit within 5-10 business days.

Alan Rovinsky: So do I still have to mail in some form?!

Falon: No.

Alan Rovinsky: Thank you. But this company should be ashamed of itself for this type of misleading "small print" practice.

Falon: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.

Falon: Please feel free to come back for any further assistance.

Alan Rovinsky: Yeah right.

Falon: Good Bye.

Sp
  10th of Sep, 2010
0 Votes

As devastating as being scammed is, especially when you have little to no money and that was the main reason you gave this site a try, (because you thought you could actually afford to buy something your kids asked for), it does specifically say before you complete the registration that the non-refundable membership fee is $150 and give me your credit card info. You actually have to read that part before you put in the credit card info. Is it moral or ethical to take advantage of people like that. NO. But they were honest about thier crookedness. I have heard so much hipe about this site lately on the news, I paid it a visit to see for myself. But when I saw that, I backed up immediately. And in reality, this is still an auction. Whether you are at a live auction, bidding with ebay, or trying swipe bids, the seller is going to make sure the bid goes for what he wants or he gets it back. Nobody gets something for nothing. When you see a auction won by such a small amt. don't fall for it. Its the owner getting his product back so he can sell it again and try to get what he wants for it. This unfortunately is one of those "legal scams". Remember what your mama told you when you were little. If its too good to be true... I personally was scammed even with taking percautions because I thought I was ordering paperwork for a grant from the government. I got knocked to my knees on that one. It can happen to anyone. But using these complaint sites to inform others what happened to you is the best fight you can do against scams. They are never going to stop, they are just going to learn to be better at it.

Fa
  6th of Sep, 2010
0 Votes

Unfortune. I entered my info - believing that I was only registering an intrest on the site and permitting them (like Amazon. iTunes etc - very reputable companies) to hold my details so that I could bid in the future...nahh...halfway through the registration process -$150 (about £120). Imediately alerted the Bank of Scotland Branch that a fraudulent transaction had taken place. In the UK you have to make it quite clear and unambiguous that you are going to take money from an account and give the user the option to cancel or reverse the process PRIOR to commitment. I used a Visa Debit Card - the have a Visa Logo on their site, so getting the money back should not be too difficult. My bank cannot initiate fraud proceedings UNTIL they take the money (just now its just been "requested" and hasn't left yet).

International Fraud is a much more serious business than merely being a crooked scam artist! I believe you chaps in the good old US of A consider ite offence to be "Wire Fraud" if a transaction is carried out electronically and Internationally (cross borders that is)

So, hopefully my UK Card Issuer will contact their US outlet and make a complaint to the Federal Authorities - should make things much more inconvenient for these guys with the Feds and Interpol breathing down their necks...now then - see what happens when you rip off people in Europe!

Jc
  3rd of Sep, 2010
+1 Votes

Good post Stephen, I have said it before and I'll say it again - SWIPEbids is just that...there to steal money - and guilty people hide behind noble causes to try and maintain some form of legitimacy.
Jennifer is going out of her way to shout out "we are not crooks". Which is exactly what they are.

St
  3rd of Sep, 2010
+1 Votes

There are thousands of Swipebids complaints all over the internet and growing daily.

Of course it is a scam - your cut and paste replies are not helping anyone and Swipebids pathetic attempts to make themselves look good by claiming to give money to charity are sickening and pathetic.

Jesse Willms has stolen millions of dollars from people around the world over the past few years with his deceptive websites and unethical marketing techniques - shame on you for working for and shilling for this con artist!

Je
  2nd of Sep, 2010
-1 Votes

Good Morning Stephen,

My name is Jennifer, Head of Customer Service for Swipebids. I assure you our website is not a scam and is entirely legit, please visit the links below for confirmation. As well please note that within the Alberta Better Business Bureau we have a standing of B-, to review please visit link below:
http://www.bbb.org/edmonton/business-reviews/internet-auction-service/1524948-alberta-ltd-in-sherwood-park-ab-156691

Please see attachment for our disclosure page. This is the registration page where your credit card information is inputted into our system, I have also highlighted the 4 sections where we notify customers of our $159 Membership fee.

We show on our website quite a few pages of past winners, included we show the price it was sold at, retail price and you can even confirm the tracking numbers by clicking on the number itself. We have also given away numerous cars to bidders within the United States and Australia which can be verified at the link below
http://www.swipebids.com/all_past_winning_auction.php

We also sponsor numerous children through World Vision, the link below will take you to the site where we describe how it all works and how we started by sponsoring 100 children and we continue to add 1 more each day in our effort to make a positive change.
http://www.swipebids.com/world_vision_charity.php

If you have any other questions or concerns please do not hesitate to contact me personally at jennifer@swipebids.com

Regards,
Jennifer
Head of Customer Service
Our Winners: http://www.swipebids.com/all_past_winning_auction.php
Our World Vision Charity: http://www.swipebids.com/world_vision_charity.php
Our Customer Service Page: http://www.swipebids.com/contact.php

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