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www.picaboo.com
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1.4 25 Reviews

Picaboo Complaints Summary

0 Resolved
15 Unresolved
Our verdict: Engaging with Picaboo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Picaboo reviews & complaints 25

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Newest Picaboo reviews & complaints

ComplaintsBoard
S
6:12 am EST

Picaboo It is so frustrating!

Who cares about their customer service, if their main thing - their system - works like a piece of crap.
Yesterday this buggy website lost all of my pictures, even though it told me it saved all of them. How can this be possible?
Some people say that their customer support is very nice and works fast. Well, I can tell you a different thing. Not because I am angry and biased. No, it's because they didn't help me at all.
Terrible.

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H
9:14 am EST

Picaboo Their site is broken!

I had a horrible experience with Picaboo. I wanted to make a book, so I went to picaboo, but I had only problems with them. At first I couldn't upload any images. I tried over and over again, but nothing happened. I contacted their support, and he said that I need to use another browser to upload my images. I tried different browser and it worked! I successfully uploaded my images, but when I tried to save my project nothing happened again. I spent some time and uploaded the images again, but their website kept saying it couldn't save because my Internet was to slow. I tried saving my project for over two hours, because I knew there were no problems with y Internet. Next day I decide to try one more time, and I then I realized that my project was actually saved! I was so angry! Their site is broken! I just hope the book actually turns out nice.

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9:40 am EST

Picaboo So disappointed!

I have used Picaboo in the past and it remember it as a great and reliable service. So I decided to use it again for my huge print order. But every time I tried to place the order their website kept crashing. I contacted their customer service and they said my order was too big. They told they'll fix the problem soon and then I could try again. Well, they fixed it (as they said), but still nothing. It crashed again. Called them again 45 and requested to talk to a manager. But they told that their manager don't talk to customers. They told that their manager is very busy and does not have time for things like my problem. They promised that he will email me later. When? I've spent days working on my project and they can't print it out for me. What's wrong with this company? Well, as I expected, the manager never contacted me. So disappointed about their service.

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ComplaintsBoard
S
6:35 am EDT

Picaboo Refused to change the photo book

I ordered photo book from the website www.picaboo.com, but it was big mistake. They printed and provided completely different book, and when I refused to take it, the agent started to threaten me and was rude and impolite. He told me that it was only my fault, and they wouldn’t return money back. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

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1:22 pm EST

Picaboo Customer service is severely inadequate

In every step of creating a calendar, I had a horrendous experience with Picaboo.

The videos on the site are very misleading. The site appears to be easy to use. However, the site was despicable. Everything took a very long time to load or happen, despite trying several Internet connections. Clicking the backgrounds, inserting text, typing text, uploading photos, dragging photos onto the page, moving photos, resizing photos, etc took minutes each.

It is very tedious and difficult to resize and rearrange photos. Also, if you add or delete a photo to the layout, the site reorganizes and resizes all the photos to fit a premade template. This forces you to redo the layout, resizing, and editing of each photo on the page. The lack of flexibility and undoing of work is extremely frustrating. I could have handmade 20 calendars faster than one calendar online.

Also, the shipping costs are exorbitant. It was about $70 to order 20 calendars.

Customer service is severely inadequate. There is not a telephone number available. The customer service chat shut down due to volume (likely because of all the site inadequacies). Even when it is operational, it took 30-45 minutes to reach someone.

The fact that this site is still operational, let alone in multiple countries, severely baffles me. DO NOT USE THIS SITE! There are a lot of better and less expensive options.

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Picaboo Customer Reviews Overview

Picaboo is a popular online photo printing and publishing service that offers a wide range of customizable photo products, including photo books, calendars, cards, and more. The website has received numerous positive reviews from customers who appreciate the high-quality products, user-friendly design tools, and excellent customer service.

One of the most commonly praised aspects of Picaboo is the quality of their products. Customers rave about the vibrant colors, sharp images, and overall professional look of their photo books and other products. Many also appreciate the wide range of customization options available, allowing them to create truly unique and personalized products.

Another frequently mentioned positive point is the ease of use of the Picaboo website and design tools. Customers report that the site is intuitive and user-friendly, making it easy to create and order their desired products. Additionally, the company offers a variety of helpful resources, including tutorials and customer support, to assist users in the design process.

Finally, Picaboo is known for its excellent customer service. Many reviewers note that the company is responsive, helpful, and willing to go above and beyond to ensure customer satisfaction. This includes offering free reprints or refunds in the event of any issues with the final product.

Overall, Picaboo is a highly regarded online photo printing and publishing service that offers high-quality products, user-friendly design tools, and excellent customer service. Whether you're looking to create a photo book, calendar, or other personalized product, Picaboo is a great choice for anyone looking for a reliable and professional service.
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Contact Picaboo customer service

Phone number

+1 (888) 466-9252

Website

www.picaboo.com

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