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I have placed an order for a Nike Paul Rodriguez 2 Zoom Air High [protected] (white / varsity red) from http://www.obsneakers.com on May 31, 2010. They have charged the money from my paypal account immediately. 沈 建珊 is the name appears on paypal account that popped up and used to collect my money.
Everything seemed to be normal as I received an email from paypal saying I have been charged from my bank account. I also received a message from my bank that the money was deducted. However, there was no message sent to me about the payment from obsneakers, not even an automatic email response as other reliable websites have.
I felt restless with anxiety but I thought maybe it was how their system worked. I decided to search for some feedbacks about the website and their service through Google by typing obsneakers. I found only 3 comments which indicated about Fraud, Lies, Scam, and Rip-off. They were from www.fraudandscamreport.com, www.cylaprilscam.com, and /link removed/ It made me felt even more worried.
I sent emails to them for clarification. I also asked them for their address since it did not show on the website. However, they avoided answering my questions. I called them from the number shown on 'contact us'. They had very poor skills of communication in English and unprofessional customer service. If you get a chance to check on the website, you will notice very clear English and information with trustworthy looks. They presented in 'About us' about their excellent customer service team.
I felt very uncomfortable with the situation and their unclear and poor answers so I wished to cancel my order and payment. I called them again and they said the item had already been shipped. They also provided me the tracking number. I felt relieved and thought that things were alright then.
However, I was very disappointed when I received the item. It was faulty product, completely different design, and cheap imitation of Air Jordan 1 High Strap in Black; even though they guaranteed in 'FAQ' that their items are authentic and the customers would receive exactly what they saw on the website images.
I got a chance to travel to China so I used my China cell phone number to call them. I asked for the full refund they offered on the website 'FAQ'. They said they needed to check the details and would contact me back. We agreed that they would reply within that day.
I never received a reply. So I called them again the next day and found that THEY HAD BLOCKED MY NUMBER. I used my Chinese friend number to call them and had her talked to them in Chinese. I thought it would be better to communicate in Chinese so they could understand exactly what I wanted.
They requested that I send them an email and attach the photos of the wrong item. I did and expected to hear from them within 12 hours as usual. They never replied. So I sent them another email to ask what had been going on. Surprisingly, my email could not be delivered. I tried sending them couple of times but it all got rejected. I felt pretty sure that THEY BLOCKED MY EMAIL.
Since I could not reach them and never knew their address, I could not return the product and get a full refund. As a matter of fact, I did not want to return the item until I received a full refund. I'm afraid that once the item reaches to them, I will never get my money back. Their actions indicate that they intend to deceive.
I tried to open a dispute on PayPal but it did not allow me to do so. I escalated a dispute to a claim but it said PayPal could not take any action because the website was not registered as 'PayPal buyer protection website'.
I cannot contact my bank unless I already return the item to the seller. It is the bank policy.
Dear Hansie,
Did you finally get your 80% refund? Do you think the address showed on the package they sent is real? I got a chance to go to China in June (after I placed an order for a week). I got a cellphone sim card from China and called them. They blocked my number the next day. So I had my Chinese friend talked to them using her cell phone. They were nice and understanding according to my friend. They asked me to send the image comparing between the item I ordered and the item I recieved. However, all they did were saying sorry and offering me discount for the next order.
Thanks for sharing your experience with us.
Don't worry, just inform your bank to send you the credit card dispute form.
Do not send in anymore money to them.
I did get my shoe but it's the wrong shoe they send me.
Even worse, I order a puma shoe and they send me fake nike dunk .
They will refuse to get the shoe to send back to them and say is the EMS express company's fault in sending the wrong item to you.
It's the same excuse they gave to all the people who buy from their shop.
After I got the shoe, I took the picture of the shoe and print all the email information that I communicated with the seller.
And send it in to the bank as a prof that they are scamer and send wrong item and is a fake item.
With this, you are 80% there to get back your money.
Update us again your progress.
I will be happy to help you.
Mr Tan from Singapore
### i just ordered 3 pairs from here about a week ago and they said they dont have my shoes in stock and then i recieved another email NOT from them stating my order number is OBSand some numbers and they want me to pay again... has this happened to anybody? Also, has anybody actually ever recieved shoes that they ordered from this site?
Same here from Singapore :(
I got scam by them last week :(
They already have all the preset message with them. they just do a cut and paste to reply back. I am from asia Singapore. I just loose my USD$65 to those fker of Obsneaker!
They are from CHINA and fk those China-chinese.
Please do not hate all the Chinese as I am one too.
You can hate all the China chinese all you want.
Those China chinese make a bad name to the rest of the chinese in asia.
TO HELL ALL THE CHINA CHINESE!
I ordered shoes from the crooks too, and they threw the shipping company under the bus. Their emails back and forth with me have been pathetic. They won't take responsibility for their mistake and they tell me I should try to sell the shoes if I don't want them. WTF! I'm not in the biz of selling shoes, I'm a customer, ###! The little 10-18% discount for any of my friends and family is a slap in the face. Are you kidding me?! Why the ### would I tell anybody to order shoes from these crooks?! I'd like to get my hands on these mutha funkas.
Im making a point to write on as many complaint websites as I can about these thieves.
Here's the email string:
ME-
You sent the wrong shoes! I ordered Adidas Superstar Safety 464175 ***STEEL TOE size 11. You sent Adidas Superstar Luker G17202. They didn't come in a box either. What should I do to send these back to you and get the correct shoes?
Jay
THEM-
hi，dear friend,
thank you for your email.
I'm very sorry to hear that you received the wrong shoes. we were surprised that you received the wrong shoes which you didn't order.because we have checked each order before we send them to customers.could you send the pictures of the wrong shoes and box to us, then we will give you a satisfied solution after we have checked and confirmed it. is that ok?
very sorry for the trouble we take to you.
have a wonderful day
ME-
The attachments are 5 pictures of the shoes I received and packaging they came in. There was no box.
(pictures sent of wrong shoes)
This is what I ordered…
(picture of shoes I wanted)
Thank you for your help.
Jay
ME-
What should I do with these shoes that where sent incorrectly?
I’d like to know if you have the correct shoes on hand. If not, when will I see my refund?
Thank you,
Jay
THEM-
hi, friend,
thank you very much for your help.
I'm very sorry for the trouble we take to you.we have checked the photos just now.yes, they are different from the ones you ordered.we were surprised that you have received the wrong shoes which you didn't order.because we have checked each order before we send them to customers.and we have checked it, the express company have mistaken them with another customer’s package.we just do honesty and reputation business.we do want to do long term business with you.
our manager says you will be offered 15% off in your future orders, including
your family and your friends, they will get the discounts.my friend, I think this
is a good discount, you will save many money to buy shoes.what's more, all of
our shoes are in good quality and nice. what do you think?
thank you very much
have a nice day thank you for your reply
ME-
I want to send these back and I want my money back. I do not want to pay for these shoes I got. Please tell me where to ship these to so I can get a refund. I do not want to buy any more shoes I just want the ones I ordered. If you don’t have them, I want my money back.
Thanks,
Jay
THEM-
Yes, I know that you are very indignant that you received the wrong shoes. If that was me, I think I would be the same with you. I completely understand how you feel.
we did arrange the right shoes to you.but it is the express company mistook them.the express company have mistaken the packages with the other customer.and we have contacted with them, but they refuse to take the responsibility, so we have no results from them.and we already agree that we will take most of the responsibility for it.
you know that the shipping of the international express is very very costly.
the shipping fee is much more expensive than the cost of some shoes.you can check it from the website of express company.we just have a little profit of each original business.
well, in order to compensate you, we agree to give you the biggest discount 18%( the cost price ).
thank you for your understanding
have a nice day
ME-
No, that’s not good enough! I didn’t order these shoes so I want a FULL REFUND! I do not want to pay for something that I don’t want. It’s not my fault the express company made the mistake so I should not have to pay for the shoes they sent incorrectly. Please refund the full price back onto my credit card as soon as possible.
Again, if you can’t get me the correct shoes just give me my money back! I want my money back!
Jay
THEM-
I understand how you feel.
But the express company have mistaken them in the post.
our manager said that you need to pay for the shipping if you send the shoes back.I think that it is not for your profit.
you can keep the previous shoes that you have got, the shoes are very expensive and high quality, if you really don't like it, maybe you can resell them or give them to others as a gift.you don't need to send them back.
you just only pay for the shipping 45 USD.we will resend the shoes to you, is that ok?
thank you very much
very very sorry for the trouble we take to you
have a good day
ME-
I want my money back!
THEM-
thank you for your reply
you know that it is unfair for us too.we have suffered a big loss for this deal, we did offer you the right shoes, but the courier have mistaken the packages, we just have a little profit of each original business.we have paid for the shipping first time.now we agree that you can choose a pair of shoes from our website, We can resend the shoes to you free of charge, you just pay for the shipping.
hope you can understand it
thank you very much
very sorry for the trouble we take to you
have a nice day
OBSNEAKERS is an absolute joke. They are getting away with fraud and must be shut down. The site doesn't allow comments and complaints because of an intentionally non-existent "code" that must be entered to carry out the process... this means people are more likely to walk into the trap. The shoes i received are not only bad fakes, but are completely different than the ones ordered. Shame on me for having faith in these people. ...worst 90 dollars I have ever spent.
Obsneakers is the biggest thief mother###ers that i ever seen, i ordered a shoe about more than a month ago and they still running me like a fool, i am going to get this mother###ers i swear, iam boiling!
RECIEVED A FULL REFUND THROUGH PAYPAL, PLAYED OBSNEAKERS AT THIER OWN GAME AND ###ED THEM!
WHY WOULD SOMEONE BE ON A COMPLAINT WEB PAGE WHEN THEY SAID THAT THE SERVICE FROM OBSNEAKER WAS GOOD, BECAUSE THEY WORK FOR OBSNEAKERS. ABSOLUTE ###!
I CANT WAIT TO GET ONE OF THOSE LITTLE ### FROM OBSNEAKERS, GOING TO HAVE SOME FUN, WONT BE LONG NOW ON THE CASE!
OMG! I felt the same way when I placed an order with them. They emailed me and said they didn't have my shoes any longer and to please pick something different. I told them in 5 different emails that I only wanted those shoes nothing else. In 5 return emails they asked me again if I was telling them I didn't want anything from their lovely website. And to check again. We went back and forth for 4 days. I called my bank and reported fraud. I received my money back and the bank is dealing with them. I am so mad I didn't read the reviews about the first...errrrrrr. I swear the broken English and lack of understanding was driving me nuts!@!Horrible website! Horrible service!
The same thing happened to me, they charge me double for one transaction, and sent me faulty products which are different from what I've ordered. I was very stupid to ordered shoes from them, because their price was very cheap.
I think we have to take an action to these people or at least they won't deceive more people and get more money.
Ticket ID 911238
Contact name Muhammad Sofyan
Contact email m_ibnu_sofyan@yahoo.com
Date [protected]:15:45
Subject please cancel this transaction
Transaction ID: TR1276952537621
Customer: Muhammad Sofyan
Transaction item(s): Nike Delta Force 3/4 Deluxe [protected] (sport red / metallic gold / black), qty 1, price 64.99, total 64.99 Nike Delta Force Low [protected] (Independence Day Edition), qty 1, price 64.99, total 64.99 Nike Air Force 1 07 Low CB34 Charles Barkley Series [protected] (white gold navy), qty 1, price 69.90, total 69.9 Asics Onitsuka Tiger Mexico 66 (white/blue) HL202 0146, qty 1, price 76.99, total 76.99
Transaction amount: 276.87
Site: http://www.obsneakers.com
Message(s)
[protected]:15:45 Muhammad Sofyan
I have made the same order twice, therefore please cancel this transaction. Thank you.
[protected]:06:16 air-yeezy intel trade
Dear Muhammad Sofyan
please take easy
we would ship one order to you
i have reported the matter to the manager and our customer service have contacted with you, pls check your email and reply asap.
we would solve your problem.
thank you
have a nice day
best wishes
[protected]:12:54 Muhammad Sofyan
Hi,
I got the package already and it is very disappointing. But, the most thing that disappoint me is you did not cancel one of the transactions, because as you already know that there were double transaction for the same items. Now, my bank has given me the bill and wait for me to pay the bill. I have let you know before, but there is no action taken by you. so that please cancel one of the transactions and tell the bank immediately.
Thank you.
Regards,
Muhammad
[protected]:24:33 air-yeezy intel trade
Dear Muhammad Sofyan
Please take easy
I was told that you would get about 90% of the total money due to the high commision charge of the transaction.Maybe you could use the money in your next order.I am sorry about the inconvenience which we have caused.
Please consider
Have a nice day
Best wishes
[protected]:51:40 Muhammad Sofyan
Hi,
I have clearly expressed my request to you, so could you just please do not charge me double, that's it. So that, I do not want any more transaction or do anymore order to your store.
I have made a statement to my bank that there was a mistake occurred and they will take an action regarding this matter.
If you really want this problem solved, I ask you once again please respect my request and take an action to cancel the double transaction. I just want to let you know, there is a problem in your online store and this problem has really annoyed me and probably your other customers. I ordered 4 different shoes with the classification as can be seen above, but half of the items that you sent to me were different with the classification that I have ordered to you. Moreover, I doubt the legit of your products.
At the first time I do not want to express this issue, because I just only want you to do what I have told you in my previous message, cancel the double transaction. I just want to let you know, if you want to be professional as a seller, so please consider all the things that I have expressed in all my messages to you.
Regards,
Muhammad
[protected]:17:51 air-yeezy intel trade
Dear Muhammad Sofyan
Please take easy
I have reported the manager, we would cancel the double transaction to you asap.
I am sorry about the inconvenience which we have caused.
Have a nice day
Best wishes
[protected]:51:05 Muhammad Sofyan
Hi Obsneaker,
I don't know why are you still charging me with double transaction? I just got my credit card bill and I still have to pay for the goods that I have never received. If you don't want any further problem with this issue, could you please cancel one of the transactions that I have made with www.obsneakers.com.
I have told you about this many times, but there is no further action from you. So, this is the last time I give you a chance to cancel the transaction, after this I will take further action. Thank you.
Regards,
Muhammad
Hi Rachapa Suriwong,
Did not get any response from Obsneakers since then. But doesn't matter, I booked my money back from my bank account. So now I'm still sort of waiting for a response by Paypal. They got Paypal's money, not mine. I told Paypal it's a fraud but they do nothing about it. So ### Paypal then.
Good luck with your refund or better shoes. But I don't think they will do anything for you.
one of their own people said "i dont know whether fake or not".
Crap english, total fraud.
Stands to reason from people who eat every animal on earth, pity they dont eat each other.
This is my experience with OBSNEAKERS (really bad):
Wow,
http://www.ww.www.Obsneakers.com / Nike Paul Rodriguez 2 Air Zoom High — Imitation products and sending items highly different from what had been described
Look at this. You are a scam man! You are a dirty scam, this is not made up!
I prevent buyers to buy from your website. Once I go to China I get you real bad, no problem.
From: ugogo2010@hotmail.com
To: ruben.van.d@hotmail.com
Subject: RE: Don't send the shoes
Date: Fri, 13 Aug 2010 01:17:29 +0000
dear ruben
sorry to keep you waiting because I am ill these days and I am sad that you said we sell the fake shoes, we get the goods from the original factory.
we would refund the money to you asap.
sincerely lily
From: ruben.van.d@hotmail.com
To: ugogo2010@hotmail.com
Subject: RE: Don't send the shoes
Date: Mon, 9 Aug 2010 21:44:10 +0200
Hi,
Like I already said, I don't want those shoes. Just give me that 80% back ok? And I also googled your company and seems that a lot of people complain about it, being totally jacked of with wrong shoes than ordered or the shoes turn out to be fake. I see Suprafootwear report your site as a fake Supra shoe supplier. I should never deal with something like that. Give me my money back and we don't talk about it.
I just didn't make this order and won't order in the future. Give me my 80% back and it's ok. Your company doesn't handle like professionals.
Greetings,
Ruben Van Dooren
From: ugogo2010@hotmail.com
To: ruben.van.d@hotmail.com
Subject: RE: Don't send the shoes
Date: Mon, 9 Aug 2010 02:07:40 +0000
dear friend
sorry to keep you waiting and I am sad about the matter.we would refund 80% of the sum to you asap.
I have reported the manager and we would give you 10% discounts for your future orders.
best wishes
From: ruben.van.d@hotmail.com
To: ugogo2010@hotmail.com
Subject: RE: Don't send the shoes
Date: Sat, 7 Aug 2010 14:34:35 +0200
Hi Lily,
I did not ordered the shoes, my cousin did. It wasn't me who ordered, so I want to turn this back. To my surprise my account is gone from your website so I cannot use the chat-option no more. Please refund the 80% or more if possible, I don't want to loose 80$ for nothing you know. Thanks for keeping in touch and I would like to be informed about the procedure.
Kind regards,
Ruben Van Dooren
From: ugogo2010@hotmail.com
To: ruben.van.d@hotmail.com
Subject: RE: Don't send the shoes
Date: Sat, 7 Aug 2010 06:37:01 +0000
dear ruben
sorry to keep you waiting.I am stucked that you ordered the wrong shoes, but how that happened?
when you pay for the shoes, you need to go to the right webste, right?
maybe you ordered the shoes and changed the mind, sorry about that.
I have reported the manager and we would refund th money to you.
I am shocked that you would get about 80% of the sum because of the handling charge,
sorry and please consider
best wishes
sincerely LIly
From: ruben.van.d@hotmail.com
To: ugogo2010@hotmail.com
Subject: Don't send the shoes
Date: Sat, 7 Aug 2010 04:13:19 +0200
Dear OBSneakers,
I already send an e-mail but here is some further information about it. There was an order wich I did not give permission to.
Your transaction number of that order is: 4GX33892MG0208357
My transaction number is 1A402074MX3076430
Please cancel this order and transfer back the money. I also send Paypal a message about it.
Sorry for the inconveneince
Reference number: PP-[protected]
Kind regards,
Ruben Van Dooren
THESE PEOPLE (THEIVES) ARE FILTHY TRASH. THEY SCREWED ME TOO! I WISH I COULD GO TO CHINA AND HAVE A "DISCUSSION" WITH THEM. BUT THEY ARE COWARDS AND WILL NOT FACE ME. OH, BY THE WAY, ANY POSITIVE COMMENTS THAT YOU SEE ON THESE POSTS COME FROM THE ### THAT WORK THERE. I HAVE ALREADY CHECKED THEM OUT. Rachapa Suriwong GOOD FOR YOU GOING AFTER YOUR MONEY! IFY OU EVER GET AN ADDRESS LET ME KNOW. PAYPAL SUCKS FOR NOT LETTING ME DIPUTE THE TRANSACTION. I WILL NOT USE THEM ANYMORE.
CAUTION: DON´T BUY ANYTHING TO THIS PEOPLE, THEY JUST STOLE YOUR MONEY, EXHAUST YOUR PATIENCE AND STOLE YOUR DATES! BE CAREFUL THEY ARE LIARS, REALLY ###!
sure, all this coments are made by obsneakers people, you don´t belive me? check this:
Most people like to go shopping online now, my girlfriends who found a very good website when they shopped online, yes, it's Obsneakers.com, this store has a lot of beautiful products, so we fell in love with it. We are crazy about to buy jordan shoes from Obsneakers.com, and the quality of the shoes is great, the most important, their store style is unique. I think so perfect online store which should loved by all people.
I have bought 2 pair shoes from obsneakers 4 month ago. I don't know whether it's fake or not. But the quality of these shoes are pretty good. Maybe your preblem is an occasional mistake for special ressonslike festival. I have contacted them many times and never came across no reponse.
yeah, I think obsneakers is a good website as well. I have bought many times from there. they sell great quality of goods and the price is much cheaper than other websites. The most important is their service is very great.I like it .
No, I do not think so, I have bouught some sneakeres form obsneakers, but what you said never happened to be, their sneakers are cheap and with high quality.Maybe you are liers or you are not lucky.
Son ladrones, no hay otra expresión para calificar o descalificar lo que hace esta chusma, incluso inteceden mensajes en páginas de ésta índole para lavar su cara con comentarios falsos sobre lo bien que han recibido un pedido. Son literalmente, unos muertos de hambre que tienen que recurrir a estos sistemas de estafas, enviándote copias de originales, de zapatillas deportivas, de cualquier otra cosa, cobrándote portes y precios de material auténtico. Además bloquean tus cuentas de email para que no puedas contactar con ellos, una vez abierta la disputa, es decir, cuando tardan 3 semanas desde que pagas, hasta que recibes la primera bazofia falsa que encuentran, que además, como ya he dicho es falsa. Por si fuera poco, tienen un servicio de chat donde lo único que hacen es darte excusas, bien te ofrecen un descuento, ( pero en el próximo pedido, este erróneo te lo comes ) o bien te dan otro descuento si vuelves a pedirles algo ( dime quién es el imbécil que lo haría ), te dicen que tienen que consultar con el supervisor, que tienen problemas con su PC, etc etc.
Un cúmulo de excusas.
Muertos de hambre, eso es lo que son.
Estafadores.
Hagamos esto cuanto más público mejor, es un insulto, una falta de respeto hacia los que sí hacen bien su negocio
Same story for me. Obsneakers is a scam avoid at all costs.
I had the same problem! Ordered one style of shoes and received a completely different style of shoes! Same runaround with an email address that they can turn on and off at will! Wanted me to be happy with the shoes they sent and would give me a 10% discount to get the original pair I ordered! Bottom line as I told them, "Fool me once shame on you, Fool me twice shame on me"! I stopped at one time and lost my money! My experience over the last few months has lead me to believe that I will never again but anything directly from a Chinese based company! Duped in Idaho!
Kathy, aka kstatonky, aka kstatongroup.com, aka duped prepaid legal services shill, is peddling her MLM program because her job at LifeTrack apparently isn't enough to pay the bills.
www.kstatongroup.com