Worldmark / harassment
We have been members of WorldMark for many, many years and, for the most part, have enjoyed the resorts themselves; however, ver since Wyndham bought them out, we have found there are more and more regulations and restrictions, far higher maintenance dues and fees, and incredibly aggressive sales tactics that meet the level of outright harassment! When we go on vacation, we want to enjoy our surroundings and live our lives without interference or disruption. Unfortunately, Wyndham's policy is to pressure existing owners to buy more and more points throughout their resort stay. Saying "no" is NOT an option! Prior to Wyndham taking over, it is true that sales staff would invite owners to attend presentations during their stay; however, they accepted "no, " and moved on to the next owner. Now the policy is that, upon check-in, owners MUST go to a separate counter to retrieve their parking pass, and in order to get it, they must listen to the staff member's sales pitch to get the to attend a presentation that "updates" them on what's new. In reality, the presentation is a high-pressure sales strategy to get owners to buy more points. The worst part is, if owners decline the "invitation, " the sales staff will try to snag owners whenever they pass through the lobby, leave notes on their doors, and call them on the phone in their unit, relentlessly trying to get them to agree to attend a presentation.
I am currently staying at the Palm Springs facility, and within the first two days, we had been approached twice the first day, received a note on our door in the afternoon of our second day, then that night received a phone call. The phone call was the final straw, and I told the woman who called that we were feeling harassed, which was totally unacceptable and to leave us alone.
I just learned that Wyndham is changing their tactics soon. The new approach will be that not only will we be "invited" to attend a presentation at the time of checkin, that sales person will ESCORT US TO OUR UNIT, all the while pressuring us to attend a presentation. If we still say no, they will begin a campaign of KNOCKING ON OUR UNIT DOOR throughout our stay, until we either agree to attend a presentation or get hostile enough that they back off. These tactics are unpleasant enough that we often wonder if it's worth using our timeshare, knowing what we have to endure during our stay.
If we could do it all over again, we wish we hadn't bought into this company, and I would strongly advise prospective owners NOT to buy into this timeshare program. Wyndham is totally focused on making more and more money, while having no interest or concern for the owners' needs, wishes, privacy or dignity. WorldMark employees that we've known and enjoyed for years and years are quitting their jobs at an alarming rate, and they have shared with me that they no longer enjoyed their jobs because of the restrictions and demands Wyndham places on them that do not honor or respect the owners. I say HOORAY for the integrity of the employees, and SHAME ON YOU, WYNDHAM, for being so incredibly greedy and abusive!
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