SUBMIT A COMPLAINT / shipping charges

Aylesford, England, Kent, United Kingdom

This question is being asked on behalf of my boyfriend, he can't understand if I am ordering more than one item of the same description but different colour, why do I have to pay shipping per item when they are going to be delivered at the same time. The shipping costs I am paying I could use to purchase more items This doesn't make sense to me. I currently have an order pending for £33 but shipping costs are £20.

I have read that as the deliveries come from different retail stores this is the reason for paying shipping per item, but if I'm ordering at the same time, same item just a different colours, surely you will order from the same company so therefore there should only be one shipping charge.

I look forward to hearing from you
Kind Regards

Lisa West

Sep 15, 2017

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