Menu
Wish Customer Service Phone, Email, Contacts

Wish
reviews and complaints

www.wish.com
www.wish.com

Learn how the rating is calculated

1.1 4437 Reviews
Verified
The authenticity of the customer service contact information for Wish has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wish complaints 4310

ComplaintsBoard
M
3:52 pm EST

Wish unauthorized package

My friend and I are customers of wish. She received swimwear 3 days ago with my credit card information that was unauthorized by either one of us. Upon further investigation, the package was bound for my address however, it was delivered to hers. It was bought to my attention because she notified to me to inquire about it. It was a two piece bikini that is not the size of either one of us. Further more, the bag states that the contents contain an extra large shirt and not swimwear. Wish is shady and I no longer trust them. I would like all of my personal information including my credit card information, deleted from their data bases, as well as their affiliates data bases.
Thank you,
Marchell leekins
1028sarandon drive
Stallings north carolina,
28104 cell phone # [protected] [protected]@gmail.com

Read full review of Wish
Hide full review
ComplaintsBoard
L
1:05 pm EST

Wish psp handheld

My order was placed December 1st it was received I'm supposed to receive my package on January 5th my package was never received I sent the message nothing was done after sending a message I received something saying January 12th on January 12th I never received my package I sent a text stating that I hadn't received it I also push the button because it asked did I receive the package I said no somehow or another it's not showing that I have received my package I've never received the package there's no contact number and there's no one responding to text messages I am a first-time customer from the looks of it I'm going to be a last time customer you have to have a better way of contacting you when problems like this occur all I want is my product or my refund

Read full review of Wish
Hide full review
ComplaintsBoard
D
8:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish online purchase

I recently signed up to wish last night and went to make my first purchase. It gave a prompt that my visa didn't match up with my billing address. I re entered it several times (17 to be exact) and didn't work. I called visa only to find out you guys charged me $1.36 every time I attempted to get the transaction to work! I am emailing you to let you know something is wrong with your online service but also to get these charges withdrawn. I really hope someone can contact me asap and assure me I won't get charged for this technical failure on your part. Thank you.

Read full review of Wish
Hide full review
ComplaintsBoard
S
4:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish smart watches

I did order 2 heads phones and 2 smartphones also 1 walk out band bracelet.
The total amount was 107 or more I have my statement from my bank.
I received my headphones and walk out band bracelet the other 2 smart watches ⌚️ I didn't find them, I can't speak with them, I can't text them
The customer service no good. When I try to call them voicemail, I can't leave

Read full review of Wish
Update by SELONEL p Altidor
Jan 12, 2017 5:02 am EST

I mean 2 smart watches not 2smartphones

Hide full review
ComplaintsBoard
R
4:15 pm EST

Wish fraud

I recently placed an order on wish.com about three weeks ago. A week after placing my order a huge unauthorized transaction was made on my credit card. Some one on the website used my credit card information and spent $600.00 at the Delta hotel. For my order that I placed, not a thing has changed with the tracking information since December 28th, it is now January 11th. I will never be ordering from this website again and I advise you do the same so something like this doesn't happen to you too.

Read full review of Wish
Hide full review
ComplaintsBoard
T
11:25 am EST

Wish android tablet

I ordered a android tablet on december 23 2016 it was supposed to arrive to hammond la between january 7 and january 17 2017, i checked my wish order today and it said that my order was delivered and recieved by customer on jan.9 2017, i live in Hammond Louisiana it shows that my order was deliverd in los angeles california then on top of that i tried calling customer support and no one answer all i got was a b###h a## computer telling me if you got trouble with your order put in a claim under customer support, how and why cant we speak to any one?i want my money refunded to me asap and i will send it in to the media and news channels to make sure this bulls### never happens to any one else.

Read full review of Wish
Hide full review
ComplaintsBoard
L
11:07 am EST

Wish beauty products and jeans

None of my packages have arrived on the dates! It was suppose to! They changed it and it was suppose to come a week ago! I checked the tracking number on only one of them because there was one one tracking number out of my 7 orders ! And it was here and then it was sent to jamaica! Why are y'all sending it over there when its suppose to come to Oklahoma city!

Read full review of Wish
Hide full review
ComplaintsBoard
K
8:08 am EST

Wish unauthorized charges to my debit/visa card

I ordered a ring from Wish about a month ago. Was supposed to receive it on December 27th. Still haven't received it, then yesterday I noticed to unauthorized charges on my card. From a Home Trush Paypal...1. I do not use paypal, nor have an account witht them. 2. Other then using my card to purchase online from Amazon (from a reputable store) and Microsoft Xbox, I have not purchased anywhere else online. They first took out 3.95 and then took out 100.00. Luckily I checked my account and froze my card before they could take all my money. Launched fraud investigation with my bank. Do not buy from them. These products come from China, so doesn't really surprise me that they rip you off.

Read full review of Wish and 3 comments
Hide full review
3 comments
Add a comment
C
C
Caleb80
, US
Apr 20, 2020 8:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I Neva order from wish someone use my master card deducted 800$, have already complain to my bank UBA unauthorized transaction

C
C
CXCC
, US
Jan 25, 2020 6:40 pm EST

I purchased for the first time. Got overcharged on what was stated on Wish checkout. When they were to refund me, they only refunded a fraction. NO live customer service! Go with other sides! This is a scam!

A
A
Amanda Lannager
, US
Apr 07, 2018 12:25 pm EDT

I just had the same problem with wish.com someone took $6.80 out of my bank accout. Do not order from them like the post above its all from china and takes for ever to arrive. The person that used my card was not successful until my paycheck went into the bank. Very dissapointed 😠

ComplaintsBoard
A
6:20 am EST

Wish no delivery yet

Dear wish,

I have transferred around €60 to your account on December last year, to buy some things. But there was no notification about the delivery to my email address.
Do you want to process it ? Since I ordered things, such as shoes, shirts, bag, etc.
And therefore I attach screen shoot about proves payment. Otherwise, I need refund !

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
S
3:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish no delivery yet

I have placed and paid for several items last year 1 December 2016 and to date I haven't recieved my items yet I have bank statements proving payment has been deducted from my account from wish . I also have not recieved any emails or correspondence from wish about where my products are at the moment . This is unacceptable and i would want a refund as soon as possible !

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
A
9:28 pm EST

Wish cute and geek.com

I have ordered several packages from cute.com and Geek.com.

I have now been told that I have been blocked from the sites.

I have not received my items yet and I would like to be reimbursed for those. I will then delete the app from my phone.

I would also like an explanation why I was blocked. I contacted the site directly and I only get automated messages saying that my account has been blocked and as per company policy it cannot be unblocked at the moment.

It makes no sense what company policy that is and I'd like to have proper information!

Read full review of Wish
Hide full review
ComplaintsBoard
S
3:40 pm EST

Wish refunds

January 10, 2017

I had order & received 3 different pair of Classic Womens Snow Boots, Eva Fashion, on DEC 12, 2016
(Order # 584e3e01ae04d01f693fdba6). I had order size 10 for each of these boots, which is what I wear. None of the boots fit.

On DEC 13, 2016, I ordered a size medium 2016 Hot Sales Womens Denim Jacket, (Order # 5850c94b28b203ef2d5f076b). This denim jacket which was not the normal medium size either.

I went online to try to find a phone number for customer service & of course there is NO PHONE NUMBERS !

I went to your website to request the refund for both of the above orders on DEC 15, 2016. BUT, No response for your company. I then did a 2nd request for a refund on these 2 orders on JAN 4th, 2016 and on JAN 6TH an 3RD ATTEMPT FOR A REFUND ON THESE 2 ORDERS, BUT AGAIN NO RESPONSE OR PHONE CALL OR EMAIL OR ANYTHING FOR YOUR COMPANY.

OBVIOUSLY, THIS IS A RIP OFF COMPANY. IF NOT YOU WOULD HAVE AT LEAST ONE PHONE NUMBER FOR YOUR CUSTOMER SERVICE ISSUES. THIS IS PRETTY PATHIC & I WANT MY MONEY BACK. I HAVE TRIED OVER & OVER TO GET INFO ON HOW & WHERE TO RETURN THIS MERCHANDISE & WHAT I NEEDED TO DO TO GET MY MONEY BACK.

PLEASE HAVE SOMEONE EITHER CALL ME AT [protected] OR EMAIL ME AT [protected]@COMCAST.NET WITH INSTRUCTIONS AS TO HANDLE THIS ISSUE.

My phone number is [protected] and email: [protected]@comcast.net

Read full review of Wish
Hide full review
ComplaintsBoard
T
2:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish order late

I had ordered 2 items from wish I order it December 17th its said it be to me by January 6th and i still haven't got it yet wen in my email its said its been shipped but I still haven't received it yet if its not here I want my refund back to me...[protected]... I want to talk to somebody or at least track my package it wont even let me do that..why i want answers please if i don't have it I'm will not order from yall again. It's bad business.

Read full review of Wish
Hide full review
ComplaintsBoard
A
6:48 am EST

Wish shoes

My boyfriend order some shoes from my card in dec 8 2016 and they said they be here in between dec 9- dec 29 2016 and didn't come and then said they be here by the 5th of jan. 2017 and they are still not here i want a refund.Description [protected], Identifier MDSY8AB2O. Because i tried of hearing a different date every other week this don't make no sense .

Read full review of Wish
Hide full review
ComplaintsBoard
N
2:14 am EST

Wish wish merchant, unlawfully scammed out of over $500

Wish.com
Wish contacts & information
Posted: jan 10, 2017 by nicholas sepia
Wish merchant, unlawfully scammed out of over $500
Complaint rating: 0 % with 0 votes
Contact information:
San francisco, california
United states
Wish.com
These people are thieves and it appears to be a criminal organization. people are getting f###ed on both sides. customer have to pay much more than the item costs because wish adds onto the price and sellers have their inventory stolen.

For example, if i place an item for sale for $5 they can put it on their website and make the price $25. on top of that most of items take months to arrive since they come from china and are cheaply made.

We are an honest seller from the usa who provide great quality items for the price, fast shipping and 24 hour customer service. wish.com have stolen over $500 of our inventory.

They created an unlawful system which only benefits themselves. most customers have legitimate concerns, but the incompetent wish staff can only click the refund button, which is neither lawful nor helpful to the customer.

Please contact nicholas.[protected]@gmail.com to discuss a class action lawsuit against these fraudulent b######s.

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
K
9:42 am EST

Wish order not received for chandrowatti seetalall

I put in several orders and have not received. One on 12/14/16 for $103.56, another on 12/14/16 for $35.81, another 12/15/16 for $13.60, another on 12/1916 for $12.37. I have contact stripe support who advise me to contact you. Please send my orders or refund my money. My phone number is [protected]. I charges these orders to my visa last four digits 1021. Please fix this issue as soon as possible.

Read full review of Wish and 1 comment
Hide full review
1 comment
Add a comment
T
T
taska pullum
, US
Jan 11, 2017 11:03 am EST

Why would you place 2 more orders without test driving the first order?

ComplaintsBoard
P
8:59 am EST

Wish delivery

I have ordered several items from the wish app.all but 2 of my items arrived within the stated date...I still have 2 items of lingerie waiting to be delivered.
I have been tracking these items on the wish application. The last time it suggested to me that my items were both shipped and almost here.
The last time I went to view the progress of these two items the page says there are no applications to be found .
I do not know what this means.
Please can you look into this for me
Yours sincerely
Pauline Wright

Read full review of Wish
Hide full review
ComplaintsBoard
B
5:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish changing arrival date

I ordered a pair of heel in Dec.2016. The arrival date said it'd be here by Jan. 8, 2017. Well I go to track my package and I can't. Also when I go to look at my order they changed the arrival date from Jan. 8 to Jan. 15. So the only thing I did was write "customer service" and ask them since my arrival date had changed would it be there on that date. Instead of them saying yes or no they give me a refund that I didn't ask for. I actually wanted my shoes and if they by some miraculous miracle fix their mistake I hope the arrival date isn't changed again. Because that was their negligence not mine...

Read full review of Wish
Hide full review
ComplaintsBoard
Y
10:48 am EST

Wish boots with fur

I was suppose to recieve these boots on Dec 29 and i still havent recieved them yet i payed a good amount for these boots im thinking i may need to get my money back if i do not recieve them in the next few days. I have recieved everything else but not them i was looking forward to them too. I need the ASAP. I need to know who i need to get in contact for me to get my boots or a refund👌👌

Read full review of Wish
Hide full review
ComplaintsBoard
L
4:02 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am bying in wish a lot of item.. For gifts for friends and family who ask A lot of items im not received never received A few days ago im make a shopping and irdered a few items..then they put me message on app that my account restrected from no reason, and asked me to send them a pic.of my credit card my last purchas.i did.. Im tryed to contact them 3...

Read full review of Wish and 8 comments

About Wish

Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.

Wish Customer Reviews Overview

Wish.com is an online marketplace that offers a wide range of products at affordable prices. The platform has gained popularity among consumers due to its extensive selection of products, competitive pricing, and user-friendly interface. Wish.com reviews indicate that the platform is a reliable and trustworthy source for online shopping.

One of the most significant advantages of Wish.com is the vast selection of products available. Customers can find everything from clothing and accessories to electronics and home goods. The platform also offers a variety of unique and hard-to-find items, making it an excellent choice for shoppers looking for something different.

Another positive aspect of Wish.com is the competitive pricing. The platform offers products at significantly lower prices than traditional retailers, making it an attractive option for budget-conscious shoppers. Additionally, Wish.com frequently offers discounts and promotions, further reducing the cost of products.

Wish.com reviews also highlight the platform's user-friendly interface. The website and mobile app are easy to navigate, and the search function makes it simple to find specific products. Customers can also filter their search results by price, rating, and other criteria, making it easier to find the perfect product.

Overall, Wish.com is a reliable and trustworthy online marketplace that offers a vast selection of products at competitive prices. The platform's user-friendly interface and frequent promotions make it an excellent choice for budget-conscious shoppers looking for unique and hard-to-find items.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Ratings on other sites
Trustpilot
Trustpilot
4.6
194627 reviews

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Wish contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click up if you have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click up if you have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish headquarters
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
Wish Category
Wish is related to the Online Shopping category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with Wish?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wish Customer Service. Initial Wish complaints should be directed to their team directly. You can find contact details for Wish above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.