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Wishpsp handheld

My order was placed December 1st it was received I'm supposed to receive my package on January 5th my package was never received I sent the message nothing was done after sending a message I received something saying January 12th on January 12th I never received my package I sent a text stating that I hadn't received it I also push the button because it asked did I receive the package I said no somehow or another it's not showing that I have received my package I've never received the package there's no contact number and there's no one responding to text messages I am a first-time customer from the looks of it I'm going to be a last time customer you have to have a better way of contacting you when problems like this occur all I want is my product or my refund

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