WildBlue Communications, Inc. / Poor service and false advertising
I started service with WildBlue Communications, Inc. March 23 2006, went down 1st time 3/28 for 1 hour. Has went down 22 times since that I can document for hours. I was told by installer I would lose signal much less than my Dish TV I have lost TV signal 3 times since March for a total of 15 minutes. When you call tech support be prepared for a long wait and hangups. Then they will run the same tests every time with usually a excuse of weather problems (their end). Load times began to equal my 55k dialup speeds in June. Had a sevice call in 8/2/06 (went down 2 times after he left after doing repair). Had modem and dish replaced 8/8/06. Did not help speed or reliability.
I have asked 3 time to released from remaining 4 month contract. There answer was no!!!! Do not go with WILDBLUE RIPOFF. I have contacted BBB, my Attorney General, and Senators form Arkansas. My Mastercard will not stop withdraws from my account, even if I cancel the card. SAVE YOURSELF THE AGONY, NO WILDBLUE!
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