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2.6 67 Reviews

Westinghouse Electric Complaints Summary

27 Resolved
40 Unresolved
Our verdict: Dealing with Westinghouse Electric, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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3:42 am EDT
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Westinghouse Electric Illusion of warranty

This is the worst customer service ever. I received a refurb TV from an online retailer, guess what it comes without an antenna socket, so I send it in under the "3-month" warranty right away to Westinghouse. First surprise took 2 weeks to send an RMA, and then they dont pay for shipping.

So I bite the bullet and ship it from TX to CA with UPS and nice packaging and all. They received it on 04-03-2008 and today is 05-19-2008 and no word on the TV. Here is my ordeal, I call in once a week to check on progress, the worst ###s sit and answer your questions, first 4 weeks i was told by different reps that yes sir we have your TV and its still being processed, it should be out soon. 4 weeks later a more sensible rep takes my UPS tracking # and then what does he find out, well they have received the TV but haven't processed it, i.e., its collecting dust in the warehouse if they still have it. Then he puts an elevated request, to get fast reply, two weeks later and multiple talks with supervisors, the answer is still the same, we dont know whats going on but its not processed yet, its as if the TV has disappeared in some mysterious black hole, never to reappear.

Needless to say this is my last product from them, if any one knows where i can file a formal complaint against this company, I may have lost my heard earned student $$ but I am going to make sure that they will not get away with this cr*p!

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Bob
Bronx, US
Jun 05, 2008 9:27 am EDT

I filed a law suit against them in small claims court and I got my money back.

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Todd
,
Jun 04, 2008 6:45 am EDT

I have exactly the same experience going on right now. They received my 37" LCD TV on March 19th (Blue LCD went bad) and for months they couldn't tell me why I didn't receive a replacement. They have no way to communicate with the warehouse and no way for me to speak to a manager. Then I finally receieved the RMA replacement TV on JUNE 3rd! Plugged in the replacement and it's worse than the one I sent in. It has dark patches all over the screen and is bascially unwatchable. At this point, I'm calling my lawyer and filing a claim against them.

They are THE WORST customer service I've ever seen...and I've seen many bad ones that's for sure.

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Westinghouse Electric - Non existent support and warranty service

I purchased a Westinghouse LCD TV model LTV-37w2 HD in August of 2007. I received the product and was initially happy. We put this TV in a spare room thus the TV was used very little, 50 - 100 hours by my estimation. Early in March of 2008, after having the television for about 7 months the screen would no longer stay on. When the unit was powered on, the...

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6:41 pm EDT

Westinghouse Electric lcd t.v.

April 12, 2008

President of Westinghouse Digital Electronics, LLC
12150 Mora Drive
Santa Fe Springs, CA 90670

Ref: Model LTV32W3HD

Dear Sir/Madam,

You will find enclosed a copy of a complaint that I filed with the Better Business Bureau on April 12, 2008. I would like you to note this matter has been ongoing with your Company since December 2007 and as of today, April, 12, 2008 is still unresolved. I would like you to review my records so that you can appreciate the level of frustration and aggravation that I am feeling.

My first phone call to your Company was December 15, 2007 to officially notify Customer Service that I was encountering a problem with my new LCD HD television. Prior to this phone call I replaced my HDTV satellite receiver and my HDMI cable. The problem continued. I contacted Customer Service department again and was advised to ship the television at my own expense to your Company in California. I was not prepared to do this as I know the television was under the manufacturers warranty. A Manager approved a prepaid UPS label and I received the instructions to ship the television. I incurred the expenses of purchasing a box large enough to ship the television and packaging. Approximately two weeks later to my surprise I received a refurbished television. After installing and viewing for less than one hour, the replacement television lost it’s picture. I immediately contacted Customer service and went through the whole process again. Only this time it was more difficult to receive an RMA# and a prepaid UPS label. I was given many excuses and spoke with numerous Managers and each time I was given the run around. I was also told that the serial number of the refurbished television was incorrect and therefore could not get a RMA# or a prepaid label. I verified that the number was the only number available. Meanwhile, I awaited to hear from several different Managers who said they would contact me with an update. This did not happen. Eventually, I received a prepaid UPS label via UPS and not through my e-mail address as I was told. The refurbished television was shipped to your Company on March 27, 2008. On April 9, 2007 I spoke with yet another Manager who advised that he would submit a status report at Corporate level and that it should take no more than two days to have an answer. He said that I should expect a phone call or an e-mail message. As of today, April 12, 2008, no one from your Company can tell me anything about the status of my television. I placed another phone call to Customer Service and they are unable to provide me with any information.

I hope you can understand my position. It should not take this length of time to process a request as simple as this. I would also like to express my dissatisfaction in receiving a refurbished television in place of a newly purchased one. I do not have much confidence in receiving yet another refurbished television that was scratched and not the same model that I had originally purchased.

I would like this matter to be resolved immediately. I would like a written response to this letter explaining how you are going to handle my case. I just completed remodeling my basement in my new home. I was going to purchase a larger Westinghouse LCD TV as I was impressed with the picture quality and value for money but, after going through this experience I am sad to say that I am unsure if I will purchase a Westinghouse product again.

I await your response and resolution to this problem.

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jacy
Bronx, US
Mar 08, 2013 8:52 pm EST

OMG! I wish I saw these comments before i bought my packed up 32inches westinghouse tv in 2012 from microcenter. It only worked for 2 months and no picture, no sound, I have tried everything on the manual but no progress. I have been weary to call because of everything I haveread from customers experiences with paying for shipping and getting refurbished tv, I am a very busy person so I guess I have been duped by Westinghouse cos they'll not refund my money. I hope there will be a class action against them so we can all get our money back if possible!

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Jennifer S
San Ramon, US
Jul 27, 2009 12:38 pm EDT
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update on my saga: to recap, the last TV came shattered. They replaced it with a smaller 32" TV. This was to replace my original 37". The rationale given that since they no longer make 37" tvs (it's been a year now since my original purchase) they could either send a 32" or 42" and decided to downsize. Unacceptable. Finally found a great guy - Klaus - who arranged for the 42" to be sent. Took almost another month, but I finally received the 42" (refurbished - not new, because that is their "policy") and it works. So far.

Recap: one entire year of dealing with this and SIX, count them, SIX tvs to get to one that works. I hope this one lasts...but no matter what, I've never buying a westinghouse product again. and I am telling everyone I know not to. Not a great way to build customer alliance and support.

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Jennifer S
San Ramon, US
Jun 29, 2009 12:12 pm EDT
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Finally received my replacement TV (this is the 6th one!) but they sent me a (refurbished) 32" instead of the 37" I had originally. Going on the one year mark now and still don't have resolution. Just incredible...

Bob3
Bob3
Sacramento, US
Jun 17, 2009 2:30 pm EDT

Westinghouse Digital's

Agent for Service of Process:

PARACORP INC
2804 GATEWAY OAKS DR STE 200
SACRAMENTO, CA 95833

Any other California residents want to get in on the festivities?

Bob3
Bob3
Sacramento, US
Jun 17, 2009 1:06 pm EDT

It seems that a total lack of customer support is their standard operating procedure.
Is anyone getting a class action lawsuit together?
Got an address for their corporate attorneys?

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Wladimir
, US
Jun 10, 2009 8:26 pm EDT

My TV arrived today and so far I do not have any problems. We did have to call them to remind them to send the TV though. It came a week late.

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Frank M
San Diego, US
Jun 10, 2009 7:37 pm EDT

Yes Jennifer my TV is working great! The problem I had the first couple of days with a message about "No HDMI signal detected" cleared up on its own within the day. I found out that is a common problem with HD signal sometimes having a burb. I also got new cables this weeken which may avoid this from happening, but the cables were not the fix necessarily.

I suggest you Corporate back and ask for Alma, she is the one who helped me. (Or email me). I hope your nightmare is over soon, keep trying.

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Sdreamin
Big Rapids, US
Jun 10, 2009 7:08 pm EDT

We did receive our TV on Tuesday even though they never emailed us a tracking number like they said they would. When it arrived it was a big surprise-I really didn't expect it!
We received a new TV and it plays great! Let's hope it continues to work well!

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Jennifer S
San Ramon, US
Jun 10, 2009 6:12 pm EDT
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My nightmare continues! I thought I was seeing the light at the end of the very long tunnel. At the suggestion of Frank M, I finally reached a very helpful young lady at the number he posted. She was the first person I've dealt with in the last 10 months and 4 TVs who seemed to know what she was talking about, and actually came through on her promise. I got my replacement (although refurbished, like that last 2...why is this?) last week. Unlike the previous problem TVs that had sound but no picture, this one finally had both sound AND picture...too bad the screen was shattered in the shipping process! So close! I have been calling the same number since then...6 voicemail messages left so far with nary a return call. Will continue trying.

Frank M - did your TV finally work?

Sdreamin - did you receive your TV as promised?

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prostuff1
Columbus, US
Jun 04, 2009 2:33 pm EDT

So, my story:

I have had no less then 6 TV over the course of the last year. None, I repeat NONE, have lasted more then 1 month. I have gotten 3 bad ones right out of the box, 1 that was the completely wrong model, and the other two died within a month of having them. All but one of them has been a refurbished unit (this last one I got) and none of them have lasted for any amount of time.

At this point I am fed up and out of patience. I have been trying to get through to Westinghouse Corporate for two days and I can't for the life of me get anyone on the phone.

I will give them a few more days and then after that they can forget about me being nice; I will file a law suit and get a different brand TV.

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12:00 am EST

Westinghouse Electric Terrible quality product!

I bought two of the same lcd tv's made from White Westinghouse. The first tv had little red dots on the screen within weeks of purchase. The second tv made a loud popping noise and shut off, and would not turn back on. When I contacted White Westinghouse they said that I would have to pay for shipping; which would total to over 90 dollars. They were hard to deal with and would not budge on shipping, the product was still within the warranty period. I couldn't understand why I was forced to pay shipping. White Westinghouse then informed me that it could take up to a month for me to receive my television. I have had similar situations in the past with other companies and they paid shipping, and most of the time very easily to deal with. When I tried to complain directly to White Westinghouse I found they did not have a complaint department, go figure.

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ToddG77
Farmington, US
Oct 26, 2012 6:08 pm EDT

I am sorry to hear you are going through the same issue I went through earlier this year with Westinghouse. Here is how I got resolution to the issue, when they did not have a comparable replacement, I asked what alternate options were available. After a 30 day waiting period they did offer to take the broken set back for a refund. I sent the TV back on 07/16 and never heard from them again, and the frustration started again. They kept telling me to call corporate, but nobody would answer the phone, and the numerous voicemails I left were ignored.

Not willing to allow a company to steal my hard earned money for their defective product, I filed a BBB complaint, and I noticed on the BBB website they listed some of the customer care executives. Since they did not list their contact information, I decided to guess what there email address may be and sent an email explaining my extreme displeasure with their company. Low and behold an hour later, I get a call back! Three weeks later they finally issued a refund.

It is really sad companies like this are allowed to continue to do business. Please feel free to reach out to their executives to let them know your displeasure and hopefully find resolution like I did. Also please reach out to everybody you know and let them know never to do business with Westinghouse Digital. Good Luck!

Here is who I reached out to get resolution

Rynette Kerl - Supervisor Customer Care - rkerl@westinghousedigital.com
Klaus Libor (Manager of Customer Service) - klibor@westinghousedigital.com
Alma Silva (Customer Care) - asilva@westinghousedigital.com - p: [protected] ext. 223

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eric neel
flatrock, US
May 04, 2012 8:10 am EDT

i have a white westinghouse refridgerator, and it is junk model no wwtri502kw8 serial no ba11625115 it came with a house i bought thinking it was brandnew that was one less thing to worry about and all, it was manufactory date is 04-11-11 imoved in in sept stickers all on it and everything its now 05-4-11 and it quit working, , COME ON NOW NOT even i full year of use STAY AWAY FROMALL WESTINGHOUSE PRODUCTS they dont last and certinanky not worth the money, now im spreading the word ! totaly unhappy the only thing missing was a gun i feel i got robbed!

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somewhite guy
Birmingham, US
Aug 30, 2010 10:41 am EDT

Use this information at your own risk! I am not responsible for what might or could happen!. This worked for me. I had a 26 in tv from westinghouse lcd and it would come on then after 10 mins it would shut off again. It would take a long time to come on after that. I took apart the tv. When you open it up(remove the screws that hold the case together) This will void any warranty you have. So use this as a last resort. Once you have the case off there is a switch board that has your power, volume, and channel buttons on it. Take the black buttons off the switch board. Discard them. You wont need them after this. take the switch board and tape it to the front of the outside part of the tv case(Do not cover the speaker). Now put the tv back together and it should go to working and stop shutting off on you. Mine did it hasnt shut off since i did that. If you find this tip to be useful. Then show your appreciation by sending me $10.00 to Martin Lee at Sports Transportation llc, 1400 52nd st. North, Birmingham alabama 35212

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twpmu
, US
Feb 19, 2009 2:04 pm EST

In reference to my previous post, Best Buy came out to check on the TV today and they said they will order a new power chord which will take 3-5 days to get here. SERIOUSLY?! First of all why would it take 3-5 days to get a power chord and secondly I doubt that is the problem since the TV never loses power. There is a pop, then the screen goes black, but the blue light stays on. They are probably just buying time and hoping the warranty will run out before they really have to fix it. I'll keep you posted.

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WHguy
EL Paso, US
Feb 18, 2009 12:59 pm EST

I want to try and explain a few things about Westinghouse and their customer support. First, I am one of the customer service reps for Westinghouse. I will give you some inside information explaining some of the procedures, but I will also explain why certain things "are the way they are."

Firstly, when you call customer service you are talking to a Westinghouse employee, in a sense. They actually work for a company called Microdyne. Microdyne's parent company is L3 Communications. Westinghouse has outsourced it's customer service to Microdyne. Now, they have a training program, like any other company, but Microdyne has other contracts as well. EA Sports has contracted Microdyne for Rock Band customer service, for example. Most of the "intelligent people" can adjust if they move from contract to contract, but some can't.

Each company is run differently, so the education process is different, systems are different, policies are different. When you pack too much info into someone, they CAN get confused -- now, Microdyne is located in college area. Why is this relevant? College kids tend to work for less, but also have less commitment, thus high turnaround -- so there are constant hirings. New people, also, can get confused.

You can usually tell who has been there a while, and who hasnt. If, for instance, you are told "X process will take Y days" and then told, on a 2nd call in "X process actually takes Y days" the LATTER is probably true. A good rule of thumb is to note who you talk to, on which day, and how long they said something would take. Also, when a 'range' is given, I.E. 5-7 business days -- plan for 7 business days. The low number, like all call centers, is noticable to customers. It's a pacifier.

Some of you are upset that you have to pay for shipping. This is not unique to Westinghouse. Companies like Vizio also do this. The Warranty covers parts and labor -- it does not mention shipping. Do not assume anything is included BESIDES parts and labor. If you were to have "in home service" scheduled (which is available, by the way) YOU would have to pay the dispatch fee. For the company we use it costs $75 within 50 miles of a metro area, then another $40 for ever 50 miles outside of that area. For the "metro areas" you have to contact them -- and no, I wont tell you who they are, call Customer Service.

::By the way, if you have a DISPLAY problem with your television (meaning it effects your picture) you WILL be required to ship it back -- The display board costs about 85% of the tv, it's cheaper for Westinghouse to Exchange it ::

Most processes do have a range of time for which they take. Just to get return information (address, etc) it will be about 5-7 Business Days (see what I did there?) When the TV is received (in Texas) to the warehouse, it takes about 15-20 business days for everything to complete. When it takes LONGER than that, we can file certain forms to try and get it moving faster, and it generally works -- so be patient.

Do I agree with Westinghouse's policies? Yeah, for the most part. What I don't like, and what I sympathize with you all about is that Westinghouse acts like this isn't a priority. Everyone who is on the phone wants NOTHING MORE than to tell you the tv will be fixed, for free, and we will ship you a brand new one. But that's not reality. We tell you what we're paid to tell you and we handle what we can handle.

A pet peeve of mine is people confusing "Westinghouse Digital" (which is me) for "White Westinghouse" -- we are not them. Westinghouse Digital is a company that is owned, I believe, by CBS.

Also, keep in mind that you get a ONE YEAR manufacturer's warranty. It covers "normal use" -- Do not leave it on 24 hours a day -- that voids the warranty (even the Digital Frames). Of course, we cant prove that, but if you admit to it you're screwed. This 1 Year warranty does NOT mean 1 year and 1 day. ANYTHING over a YEAR is void, and for repairs, you need to provide proof of purchase.

If you take anything from this message, take this:

1.) Keep your paperwork. The more info you have about everything, the better and easier it will be to get things done.

2.) Before you call customer service, try "powercycling" your TV -- that is, turn it off - unplug it - wait 20 seconds - plug it in - turn it on, and see if the problem persists

3.) If you have a problem ON the screen (black lines, etc), pull up your menu. If the problem DOESNT effect the menu, it's not a problem with the display -- its the signal.

4.) GET AN EXTENDED WARRANTY. As low as Westinghouse's failure rate is (

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twpmu
, US
Feb 17, 2009 7:49 am EST

I bought my 37 Westinghouse LCD from best buy just under 4 years ago. I have been really happy with it until recently as the monitor would turn off randomly and the blue light would stay on. I would have to push the monitor button off then on to get it working. Sometimes it would take about 10 minutes to turn back on. I did purchase the Best Buy 4 year extended warranty and they are coming out on Thursday to check out the monitor. I will let you know what they say and whether or not they stand by their warranty.

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Chiefmizer
Jacksonville, US
Jan 03, 2009 12:20 pm EST

I bought the 40" Westinghouse LCD/DVD combo. It worked good for three years. Then the picture went out and the repair shop tells me I need a new video driver. I sent it to one repair shop and waited 3 months, they never got the parts in so I took it to another repair shop. It's been there for three months now; waiting on parts.

I'm not sure if the parts will ever be made again; and I'm stuck with a broke $2000 TV that can not be repaired.

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Mike in Murfreesboro
,
Nov 21, 2008 1:52 pm EST

I bought a 37" LCD monitor from Westinghouse. Just shy of two years old, it stops working and, in fact, begins to smoke whenever I turn it on. Customer service says that, since it is a discontinued model that they no longer make parts for, they will replace it if I ship it to them.

Packaging and shipping to California from Tennessee is nearly $200. So far, it has been five weeks since UPS shows they received the monitor. I've been promised all kinds of things, including a bigger monitor for a replacement, call backs from supervisors and shipping dates that keep getting moved back week after week.

Yesterday, after being told it would be another week before it would ship, I filed a complaint with the Better Business Bureau, the Federal Trade Commission and the Attorney General of California.

I WILL get their attention.

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Bruce Holland
,
Nov 20, 2008 9:50 am EST

We have a 32" westinghouse LCD TV which is about six months out of warranty. Four months ago, it would start turning off for no apparent reason. The blue light would come on but there was no picture or sound. We could cut it off abd every now and then it would come back on for a few minutes when we tried to cut it back on. The Westinghouse technician said the TV control board, whatever that is, was no good anymore and cannot be replaced. After reading all of these complaints, it is apparent that this once trusted name will not stand behind their products. I, fo one, will never buy another Westinghouse product again after the way I have been treated.

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Mrs. M. Mack
,
Nov 12, 2008 5:58 pm EST

I too fought for five months with the "reps" at Westinghouse. My husband bought our Westinghouse Widescreen DVD Combo TV, SK-26H590D model for Christmas in December 2007. After six months the picture went black with the blue LED lit. I called in June 2008 and they said I would have to pay for the shipping one way to CA or go to Delaware, at least an hour drive to a service repair center. I was so upset with Westinghouse, that I gave up trying. I called back in 9/08 requesting directions to Newark, DE and come to find out the "rep" told me that was not a service repair center (see how they lie) and would have to send it to CA with us paying for shipping (which cost $72) and was not guaranteed a "new" TV but a refurbished one. I am mainly upset with the customer service and especially the "supervisor" if that's what she says she is cause she did not return our requested call nor not one e-mail was sent to us as to the status of the TV ( as the reps I spoke with said they would; another lie). After much persistence, we finally received a "refurbished" TV with no warranty this week 11/11/08. I have definitely told family and friends not to buy Westinghouse products of any kind. "Where have all the "good customer service" gone, long time passing?"

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Westinghouse Electric What a mistake!

Westinghouse Ceiling Fans
www.westinghouseceilingfans.com

I've recently spent a fair amount of money on a Westinghouse ceiling fan and it's installation. What a mistake. The fan works and so does the light... what there is of it. In a room 12x15, the light illuminates no more than a night light... it is worthless to me, but when calling the companies customer service, I got the too bad, so sad treatment. The profound advise I was given from them was that I could take it back to the store. So I get the expense to have it taken out and make the 80 mile trip back to the store? The model is Park Place

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Westinghouse Electric - Fault is in the electrical wiring

I have a White Westinghouse steam iron station, 8J06 WW5100 (120V, 60 Hz, 1350 W), which I purchased at K-Mart in Waco, Texas. It steamed for only about a month. I fiddled with the steam tube/electrical wire from iron to base and found if I held it in a certain position it would steam....not something I'm prepared to do. I suspect the fault is in the...

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Westinghouse Electric Manual is missing

Recently, I purchased a Westinghouse Electric Skillet, model WWSK5044. Unfortunately, the Users/Owners manual for this skillet is missing. I would like to contact White-Westinghouse to ascertain if I may purchase the manual I need, however I am unable to find their address anywhere on the web. Can anyone supply the address of White-Westinghouse, or/and their Email address. THANKS!

Floyd

Covington, GA

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Victoriaso
, US
Jan 09, 2023 7:58 am EST

Thousand dollars worth of food had been thrown away because of broken fridge twice in 6 months since bought brand new. No apologies no compensation nothing. All they can do is repairing it. Just not good enough considering it’s broken down again 2 weeks after they just repaired it the first time.

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Murphaloo
, US
Aug 28, 2018 9:44 am EDT
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The remote stopped working.
Then the audio stopped working.
The television warranty was for one year.
Does Westinghouse build disposable televisions?
Why is the product poorly made to stop working after one year?

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Haniamania
, CA
Aug 15, 2018 1:34 am EDT
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Hi, I purchased a surge protector 1080 J from Walmart last march, I connected my IPL machine to it, it was working good for only 4 months and now it is damaged.the LED indicator not giving any colour.it is black.I don't know the warranty can replace it to me or not.
My machine is 60 Hz&115 V

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Vicki Lyttle
, US
Sep 04, 2015 6:55 pm EDT

My husband bought a Westinghouse electric skillet for me this past Christmas (December 2014), and now only nine months later the nonstick coating is pealing off!

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Eliana Campbell
,
Feb 28, 2007 12:46 pm EST

The Westinghouse customer service in our case is been a run around with the same repeated message every time we call... But here is the number [protected].

We purchase a TV online and it came defective. We were told to ship it back to their warehouse in Santa Fe Springs CA. They received shipment on 1/9/07, it is now February 28 (almost two months) and we don't have the TV replacement. They are waiting for shipment... Good luck...

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Phone numbers

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