Wave Tec Pools / Can't keep their promises and never call back
We were very excited to finally be able to have a pool. When the sales Represanative first came He told us that Wave Tec Pools where the best in the market, with very low maintenance and with great warranties. We mention that we had had other local pool companies come by and one of the problem was the access to the backyard. He measured and said that a company as BIG as Wave Tec that would never be a problem and that Wave Tec would get in and out with no problem. We mention to him that this would be a cash deal and that was all we would have to spend. We were also so eager to swim and this very summer and the REP. promised us that we be swiiming in our own pool in one month upon signing the contract. So we did and send the 1st payment on a form of a cashier's check and after 2 weeks of not hearding from them I decide to call them. They just gave me the run around and until 4 months later our pool kit arrived. The installer came by after a week of the pool kit arriving and stated that the access to the backyard was to small. I told him what the REP. had said and he advised me to call WAVE TEC and I did. WAVE TEC wanted to knock down a rock wall at my expense as well as putting it back up. They wanted other $2,000 more for them to take care of that. But that was not part of the aggrement with the REP. and we did mention this problem from other local pool com. My frustation are that they demand quick payments with few or any results. You can leave thousands of voice mails and never get any answers or call back. After all, the bad experice I had with WAVE TEC POOLS before the pool was even built, I could not imagaine what other problem I would have with any warranties. So, before I went any further I decide to cancel with a penalty of 30%. Which was hard at first to do but in the long run I knew it would be best. MY ADVISE IS TO GET EVERYTHING IN WRITTING OR RECORDED BEFORE SIGNNING ANYTHING WITH WAVE TEC POOLS.