Wave Tec PoolsFraud contract!

D
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I was sold a Wave-Tech Pool (32K) + financing for $4K in a retaining wall to support the pool. I paid $2K cash down, for a total expenditure of $34K. I have since found blogs and internet postings of over 43 complaints with the Attorney General's office, 84 unresolved complaints with the BBB. When I first looked into the company, the standing with the BBB was good, unless you yahoo-search "disaster" and "law suit" and Wave Tec Pools you are unable to discover the hundreds and hundreds of people who have been destroyed from Wave Tec business practices. I don't understand why they are still allowed to be in business.

Here is my story - these are only the highlights, the rest of the "pain" and frustration over the last 4 months is too lengthily to compile.

The first contractor did the following:

A. Disregarded city approved permit specs, refused to dig in area that was permitted then Dug the pool in the wrong area, placed walls up unleveled which created an "above ground" pool. This placement was not permitted and the entire pool bracing had to be dismounted, leaving a 12' x 20' hole in the center of my yard with a mountain of dirt behind it, over 16' tall.

B. Erroneous and Unnecessary Trench: The 12ft long, 4 ft deep trench along the side of my home -- beginning at the main juncture of my sprinkler system pipes in the back yard, when only six inches was necessary. They plowed through the red flag markers that indicated where the electrical system and sprinkler system was.

I have to attend an "Architectural Board Committee Review" from my homeowners association and face fines up to $50+ monthly until this is resolved.

C. Next Contractor came, WaveTec agreed to have this new contractor extract the dirt from the yard from first dig and haul away, I agreed to the comprise to dig then deeper and put more money into a retaining wall.

D. Contractors took the dirt to be hauled away and instead, put the dirt back into the first dig, leaving now a large mound in the original hole.

E. Contractors dug the second hole, but not deep enough and very very very unleveled, but still placed pool wall bracing. contractors requested the second "check" from Superior funding, turned into WaveTech. The contractors then abandoned work and the site.

F. Contractors cannot return phone calls because they say they have a "problem" with WaveTec, compensation for work that is due to them, etc. etc. etc.. They have walked off the job and will not return.

G. WaveTec refuses all phone calls and will no longer reply to emails.

H. Superior Funding, of which i found out is owned by the same person that owns WaveTec, Curtis Batts, calls frequently for monthly payments of which I have sent, but they cannot seem to find.

I. I am writing to determine if there is a class-action law suit, to get my own attorney to pursue in full or to have some kind of intervention into this situation.

Company details:

Company in Breach of Contract: Wave Tec Pools Inc. Georgetown, TX 78626
Owner: Jason B Herring, #[protected].

Responses

  • Ma
    MarcusScottt May 20, 2014

    Hi My name is Marcus, please contact me at [email protected] We have a 2006 Wave Tec pool thats still no where near being paid off after yrs of on time payments. I want to start up at a contact list of everyone with a Wave Tec pool who has had financing issues or maintenance issues. It may take a while or even a couple years to get a bunch of people on board but at least we can start archiving complaints by area, year, and type. After I have gotten a contact list built up, I would definitely like to take this to a lawyer here in Houston and let them contact everyone and see what can be done. Its clear Wave Tec/Synergy Pools has ruined thousands of families lives and possible even lost some their home using their shady lien contract practices. So whether its horrible pool lining issues, leaks, wrinkles, pumps, or contract disputes. Please send me your email describing your story and we can all band together and perhaps at some point in the future get some justice moving forward... So email me and put in the subject "WAVETEC"... Any emails I receive I will add you to my emailing list and I will also forward others emails and complaints to you. Doesn't matter who gets this going, long as we all try to get a simple contact list going and move forward.

    Thanks

    0 Votes
  • Ca
    carol ann sanchez May 24, 2012

    Wave Tech is not a good company to deal with...it is a terrible pool company period! I think they should be sued BIG TIME for all the damage and suffering alot of people have gone though. I should know, I am one of them. I just had the liner replaced because it had torn in three different places within a four year period. Not only that I had to have the pump and filter replaced ( took about two years to figure out this one, and hundreds of dollars on chemicals.) because they used a smaller one that was not meant for a large pool. The diving board also cracked in the first year of use! I would love to hear from some Wave Tech customers in this area!

    0 Votes
  • Te
    Teresa in Texas May 03, 2009

    We want in on any lawsuit with Wavetec. We are also victims. Please email [email protected]

    0 Votes
  • Ma
    Mario Apr 10, 2009

    This company is a joke. I have experienced the same problem as many of you. The concrete boarder that they laid out is severly cracking. The "Massage" chair that came with the pool is separating from the pool. I have made several complaints to the BBB and the attorney general's office. I cannot seem to get help to fight this company.

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  • Ma
    Mario Apr 10, 2009

    I am so sorry I every ran accross this company (wavetech). The contractor did a lousy job with the concrete boarder. The cement is cracking badly in corners of the pool. The liner is tearing badly and I lose water every day. I have to put water into the pool every 5th day to keep it above the skimmer. I have filed complaints with the BBB and the attorney general's office. But it seems as if I am stuck with an ugly pool. What can I do?

    0 Votes
  • Ch
    Chris Oct 23, 2008
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    I own my own pool company and have been building pools for 25 years in North Carolina and Virginia. I have seen some of the awful shapes pools have been left in done by Wave Tec. If anyone in the surrounding area needs pool reapirs, please contact me and I will do them just above cost. I am just glad I didn't take a job offer from this company when I was about to and feel bad for anyone who has been scammed by them. Visit our website at www.cash-pools.com or call the office at [protected] for a free estimate. I'm just so sorry that people have had to deal with this.

    0 Votes
  • Mi
    Michelle Oct 04, 2008
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    As much as I hate to hear others are experiencing the same nightmare I am, it does make me think that WE, all thousands of us, need to contact the attorney general. We had our pool installed in January 2005, construction started in September 2004. Prior to that, 3 weeks after we initially contacted them, we decided not to continue with them. They threatened to sue us for $8500. We should have taken the hit there because now we have a cracked and rusted frame that we used as a pool for one summer, and owe $30, 000 which we are still paying or our home will be foreclosed on. We hired an attorney 2 years ago, this summer we went to arbitration and was awarded an amount to cover the cost and demolition of the pool. We have not seen a dime, and never will. They have closed the doors after moving whatever monies were left to their other company--SYNERGY. At this point, I feel that the only justice would be for Mr. Jason Herring to serve some prison time.
    If anyone has any information on the attorney general being aware of this, please send it on. I have a judgement and still suffering with this nightmare. I refuse to stop until this company pays me what we were awarded, this mess they call a pool is out of my yard, and this man is behind bars.

    0 Votes
  • Jo
    Jorge Longas Jul 12, 2008
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    I contracted Wave Tec to build my pool in April 2006. The pool was actually finished in November 06. The following is a list of all my problems. I tried to get a hold of Wave Tec for months after the pool was built. I am willing to join any and all in a law suit against this company. This has caused me much problems and money!
    • The liner has many wrinkles.
    • The pump is not energy efficient as they stated it would be.
    • The pool leaks about 30 gallons of water a day.
    • The timer never worked.
    • The liner has holes.
    • The walls of the pool are collapsing.
    • I have problems with my neighbors because the pool is leaking and it’s rotting our common fence.
    • I have called them about all these problems and they never answer or they transfer the phone call and no one ever answers.
    • I had problems with the homeowners association because the contractors left all the material in the front of the house for months before they started construction.
    I also cannot find a lawyer that is willing to take up this case. If anyone knows of such a lawyer, please let me know. Thank you

    0 Votes
  • Br
    Bridget Jun 19, 2008
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    the escrow sounds good, however, like others, when I try to contact the bank who is handling the acct., I get no where.
    I, like many, want these people out of business, so that they may not hurt others.

    I have tried and tried to find the laws regarding this billing issue.
    So far, all I can find is that superior funding is not following the laws set forth in the TRUTH IN LENDING laws set forth by the Federal gov.

    This is a rather large acct. (on our part), and the only acct handled sooooooo poorly. And the only one that we have absolutly no access to. Is there a law being broken there?

    Brad asked me to mail him our statements with payments records showing the late fees, the overpayments, and the unapplied amounts. I did as he asked, (even though all of that information should be right there at their fingertips!), certified, then called him to let him know it was coming certified, to please sign for it.
    According to the tracking code on the certified receipt, it was signed for.
    My cover letter asked for them to resolve, or at least contact me within 2 weeks of receiving my letter. Legally they have 30 or something like that days to respond. The end of this month will be 2 weeks, so we will see. However, a payment we mailed on the 4th of may of this year, has yet to be deposited, yet another law being broken.

    We did contact a lawyer, but are having trouble finding one who wants to take this case. I need a good lawyer uncle!!

    Like I said earlier, our contractor was excellent, it is this mishandling of my money, lack of communication on statements, untimely billing and deposting, and getting nowhere when asking questions that has me thinking that my money is being stolen.

    Here is a hint on how to handle Brad, or Joyce, or anyone.
    Be as nice as you can. YOU CAN CATCH MORE BEES WITH HONEY THAT WITH VINEGAR.

    0 Votes
  • Ca
    Carol Sanchez Jun 14, 2008
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    I totally agree with all the posted comments and I feel like I dont know what to do so please feel free to contact me via email at [email protected] for ur help and support
    Carol from Edinburg, Texas.

    0 Votes
  • Jo
    joann dumm Jun 05, 2008
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    I have a new number to get past BRAD, her name is joyce [protected].she handles payments issuses. I told her about my problems and she said she was new there. Maybe you can get some help from her, ext# 108.also does anybody know anything about superior funding status? They tell me my payments are going to compass bank, but i called that bank and they dont have no knowledge of my account. I was told my payments are going to a lockbox in houston c/o compass bank.does that make any since?

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  • Ad
    Adriana Saenz Jun 04, 2008
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    After deciding not to purchase the pool, my $500 deposit was never returned.

    0 Votes
  • Ma
    Manuel Rendon Jun 04, 2008
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    I read most of these complaints, and I too feel victimize by this company (wave tech) I think there are too many of us and only one bad company taking advantage of the whole situation. I believe we can do something about it if we stop complaining and start brainstorming, researching, someone should have a lawer- friend that is willing to help; or know someone with knowledge and Ethe's that can step up and put an end to this injustice . First lets find out how we can escrow are accounts.(we are willing to pay the account but the money will be frozen so that these people can't withdraw this money until something is done.) It might be a crazy idea, but it's a start. E-Mail me on it

    0 Votes
  • Jo
    joann dumm Jun 01, 2008
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    i to bought a wav tec pool.signed contract in augest 06.started constrution on dec1 06 and was completed dec 13 06. had few problems..., leaks, had to drain the pool 5 times to fix leaks.was told wavtec would pay for refills., that was a big fat lie..terry is a lier and so was tom the contractor. concrete around pool is bad.pool was built 18 inches above the ground.now when it rained, guess what happened?liner floated. so we had to build a concrete patio around our pool to keep the rain away from our liner.that cost was about 700.00 that we did not expect.now it is june 08 and i am hearing that wavtec and superior funding went out of bussiness.superior has the finacing on our pool.i dont know who to send the payment to.i sent mays payment to them certifed mail and they wouldnt sign for it, now they say they havent got mays payment.i also never got a statement from them for may. now i got a bill for junes payment on may 31st and is is due june 1st. tryed to talk to brad at superior and he was a real ###.hung up the phone on me and treatened me with my second mortage.said he owned my home.well i am not to be taken lighty, his treats dont scare me and dont let them scare you either. if i hear anything that you need to know i will post it.if you hear anything i wish you would do the same.talk to you attorney general, in your phone book there is a number for comsumer frued and complaints.please call these people and lets take care of this rip off company.

    0 Votes
  • Br
    Bridget May 31, 2008
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    HERE IS A DIFFERENT STORY FOR YOU!!!
    In Sept 2006, we signed papers to have wavetech put a pool in our yard. After several months it was time to begin making payments, yet we still had no pool. Faithfully we made the payments and in Dec 2006 construction on our pool began.

    WE HAD AN EXCELLENT CONTRACTOR!!! He completed the pool, added many upgrades without extra monies, and made a guarantee on his product, regardless of wavetech!!!

    We soon learned how fortunate we were, with soooooo many others receiving the short and ugly end of the stick from wavetech.

    Here is where we are concerned, BILLING. We all know that wavetech and superior funding are the same. After much research, wavetech is now SYNERGY POOLS, superior funding is not being regulated by any banking boards, and superior funding is the mother company of an investment company online called noteportal. Jason Herring is listed as the pres/owner of all with Richard Leaf listed as the v.p. All 3 of these companies have the same phone numbers, which if you call, instead of a person answering saying the company name, you get BRAD. I am not sure who Brad is, as he will not give his last name or position in the company.


    Our problem is violations of the Truth in Lending, Federal Laws and Regulations.
    Our payments are not applied but every other month, late charges are being added due to poor bookeeping practices. We overpay every month, with the overpayments not showing up.

    We will contacting a lawyer about these issues, as we feel that they are STEALING OUR MONEY.

    Are there others out there with these concerens?

    0 Votes
  • Li
    Lisa Roberts Apr 28, 2008
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    I have contacted a lawyer and I am meeting with him Thursday morning about this problem. If anyone wants in on this contact me at [email protected] This is Monday April 28th, 2008.

    0 Votes
  • Bo
    Bonnie Apr 17, 2008
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    I have had some of the same issues with Wave Tech, my pool is not even level in the ground and it leaks. Their 14 day project turned into 3 months! The contractor kept telling us and I quote "I cannot work today wavetech has not given me my draw" not only was he a useless contractor he would not even return calls. Superior funding is calling looking for me to make payments on a pool tha is not satifactory. They are part of Wavetech some how I am nust not sure how because when I call or email it is a Wavetech email. Sadly we have not had any luck getting the pool fixed, it is also leaking and costing a fortune in water bills.

    0 Votes
  • Al
    alisa barnett Mar 18, 2008
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    I totally agree,wave tec pools got paid in full from us,approx $34k and left us with a big hole in our yard and never called us or come back to finish and they even put an illegal lien on our home so we cant get financed to re -build or even sale our home now. We filed a lawsuit one year ago and still no news and no freakin pool... they have now closed there austin building and dodge being served from our attorney... Any Advice out there??? HELP.. Alisa & Ryan from Frisco, Texas.

    0 Votes
  • Pa
    Paula Jan 27, 2008
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    Please someone let me know if we can get help on fixing this mess with Wave Tec. We had one installed 2 years ago and it's awful. Our city still comes by to complain that regulation has not been followed. Wrinkles everywhere in the lining and it's now pulling away from the side. $26,000 down the drain.

    0 Votes
  • Ji
    Jilted Customer Jan 22, 2008
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    If you can't reach the Herrings at the office, try them at home, which of January 2008 is:

    3137 Golden Oak Circle
    Round Rock, TX 78681

    Good luck!

    0 Votes
  • Ms
    Ms. Bird Oct 25, 2007
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    Does anyone know anything about the financial aspect of this company? If work on the job is that messy and unorganized, I can only imagine the state of their files, books, and financial.

    0 Votes
  • Ja
    jack monk Sep 29, 2007
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    i have the same problem as everyone else.pool is crap could not get 1st contractor to do the work 2nd contractor did a great job mike madano,ive been saying the pool has a leak but was told it would loose water i understood that but now summer is over and not used the pool i must fill up every day about 2 hours of water to keep water above the skimmer and not used the pool my contractor tells me to shut pool off let water lrak out untill it stops leaking and then call him back meanwhile pool turns green grows algy stinks and looks bad a pond in my back yard it took almost a year to get installed

    0 Votes
  • Su
    Summer McGrath Sep 15, 2007
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    My name is Summer McGrath and my husband and I purchased a wave tech pool in July of 06, my husband was deploying to Iraq and our sales man Dan told us that the pool would be FINISHED by September so he would still have time to swim before he deployed in October. Well Setemeber came and went my husband deployed and our pool wasn't finished until Decemeber, I called Wave tech almost twice a week and actually tried to cancel before anything was delivered but was told I would be charged 10,000.00. During the construction period they poored the concrete too early and water was seeping in the deep end and made the concrete crack and push the drain up, I have pictures of all this. I asked the constructor to fix it and wait a few days before preceding so I could make sure there would be no more cracking and I could get more pictures of the correction. I came home and the liner was in and the pool was half way full. They had also left footprints in the bottom of my pool like 5 or 6 from waking on the wet concrete. I have called and called wave tech with no solution. This has been SO frustrating and upsetting especially trying to relay all this info to my husband who does not need extra worries on him right now being in deployed. I would LOVE to join the lawsuit!!!! Let me know what I need to do!!


    Summer McGrath

    0 Votes
  • Da
    Dale and Teresa Bohannon Sep 11, 2007
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    Our pool is a complete disaster! The liner has completely bubbled up in the pool. My husband and I have made a trip to Georgetown to speak with Wave Tec and they are unconcerned with our problems. We had a lawyer to write us a letter, and it obviously did no good. Please contact us if there is a class action lawsuit. our pool has not been right since the pool was built 2 years ago. HELP!

    0 Votes
  • Ph
    Philip Smock Sep 07, 2007
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    I have all of the same issues as listed above in all complaints and can not get any results. I have tracked info of work progress, emails from fired employees of work that would be done that has not, i am on my fourth liner and three pool crate jobs and awaiting another pool crate rework, my stairs are cracked and leaking.

    0 Votes
  • An
    Ann Williams Sep 02, 2007
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    We signed a contract with Wave Tech June 2006. We started making payments to Superior Funding Sept 2006. Our pool was 'completed' Dec 2006. In fact, our pool was not complete. There were excessive wrinkles in the liner due to the contractor not digging the hole properly. My husband and I have contacted Wave Tech numerous times, no response. We even drove up to Georgetown from San Antonio and talked to someone and he assured us that everything would be fixed soon. Well it is now Sept 2007 and our pool still has not been fixed. We have filed a BBB complaint, no resolution.

    We have filed a complaint with the Attorney General, nothing either. We now have contacted a lawyer and he is looking into filing a class action suit with Wave Tech. We have thought about holding payments from Superior funding hoping that'll flag Wave Tech to fix our pool. I am just afraid of the lien that they have. We were told to 1st find out if they indeed have a lien and if so to contact the title company to see if they can do anything about that.

    Anyhow if you are interested of becoming a part of a class action lawsuit with Wave Tech, you may contact me. Like I said we do have a lawyer.

    0 Votes
  • Ni
    NIcholas Mercado Sep 02, 2007
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    Can someone please tell me who is the contact for a class actions suit against wavetec in atlanta, ga. Please email an attorney's name handling wavetec in georgia, i would like to be contacted as soon as posible.

    0 Votes
  • Co
    Corey Nolan Aug 30, 2007
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    Any and All effected by Wave Tech Pools. I contacted them and told them I was going to file legal papers with them regarding getting screwed by them. They told me go ahead. So, anyone interested in joining me for a group action on them let me know. I will assume all cost with it, no obligation to anyone. We are better in numbers.

    Thank You
    Corey Nolan
    Indiana

    0 Votes
  • Gl
    Glenda Burgess Aug 28, 2007
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    My husband was an employee of WaveTec Pools as a Construction Supervisor for the Dallas Area. He was on a business trip to WaveTech in Georgetown when he suffered a heart attack in his hotel room, taken to St. David's Hospital in Round Rock and died in by-pass surgery.

    After leaving St. David's Hospital the morning of my husband's death my step-daughter, her husband, our son and I went to the La Quinta to clean out my husband's hotel room (a room provided by and paid for by WaveTec) . Then we went to WaveTec Pools to inform them that Pete has passed away. Mr. Richard Leaf, CFO and Mr. Mark O'Daniel met with my step-daughter and myself. They infomed us about the $25,000 insurance policy that the company carries on each employee and told us to let them know about the funeral expenses.

    Well they didn't even pay the $315 to have my husband's body brought from St. David's Hospital to Eastgate Funeral Home in Garland for me to bury. As for the insurance money, I am still fighting with WaveTec. I have never meant people that are so dishonest and cruel in my life!

    What company would deny benefits to a spouse of an employee that had a heart attack in the hotel room that the company was paying for and ultimately died!

    Glenda Burgess
    Wife of deceased
    WaveTec employee Pete Burgess

    0 Votes
  • Gr
    Gregory Scott Wooster Aug 20, 2007
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    The pool was installed in October of 2004. It had wrinkles slightly after that, but it took over a year for someone to come out and fix it. It now has wrinkles again, and I notified the company back in November. It is now August. Still no repair. I have since then noticed a rip in the liner. No telling how long this problem will take to fix. If I could put this pool in the back of my truck and take it back, I would. Don't get suckered into buying a pool from WaveTech of whatever their name seems to be now. The company needs to be shut down.

    0 Votes
  • Br
    Brian Ofsthus Aug 17, 2007
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    Good news. I’ve talked to one of the contractors that used to work for Wave Tec. He told me that their Bond has been pulled here in GA and they can’t get permits anymore. I’m working to inform all the Counties that Synergy pools is part of Wave Tec and that they are trying to get around the system. I encourage everyone to write their local permit departments and inform them what Wave Tec is trying to do!

    0 Votes
  • Br
    Brian Ofsthus Aug 16, 2007
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    Just another quick one. I have confirmed that Wave Tec is trying to jump ship and change their name to Synergy Pools. If you look at the IP Addresss of the 2 sites their in the Same Subnet! I would guess if you did a Whois on the Web sites you would find they are in the same state. What a bunch of Slime Balls. It sad that a company can just change names to avoid all the bad press. THE BBB isn't to happy with them. Of course Wave Tech isn't a member. Go figure!

    0 Votes
  • Br
    Brian Ofsthus Aug 16, 2007
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    Wave Tech are Liars and their service sucks! I bought a pool from them for 37K in June 2006. It was not installed until the End of Oct 2006. And now I’m getting letters from the county saying that the Permit is expired and that I need to renew and have the final inspection done. Wave tech told me that it was my responsibility. Well I’ve had it with Wave Tech. I was literally strong armed for the last 2K of money for the pool by 3 guys. As I was going to hold it until I was satisfied. The pool didn’t have water in and they wanted the last of the money. They think they are the Mafia... Well I’m seeking Legal Action against them. I have also contacted Fox Pools to let them know I will never recommend their products as well. From what I have been seeing I feel that there could be a good Class Action Law suit against Wave tech. Ok well that’s my 2 cents worth.

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  • Ze
    Zen Aug 15, 2007
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    Well, chalk one up for another sucker. My pool was supposed to be completed by September of 2006. The pool was completed in November after about 3 contractors bailed on the process. I made one payment to Community state bank who bought it from Superior funding. I received a letter from Community state Bank telling me that they no longer serviced the loan and to contact Superior. Well, Contacted Superior in December and they told me "not to worry, I would get documentation soon". Well, no documentation has come. I'm in the process of trying to refinance my home, and guess what, here's this Superior finance with a title lien to my home. Why is it that these complaints are not a part of mainstream Central Texas Media!!!

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  • Ka
    Karen Ryba Aug 09, 2007
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    Well, I too was suckered in by WaveTec. I began my painful oddesy with them in June of 2005. They began construction in August of 2005... although the customer services manager at the time told me we would be swimming in the pool before I made my first payment (which by the way was August 1, 2005)... and the pool wasn't completed. Before signing on with them, I did inquire at the BBB and there were no red flags <sigh>... so I went ahead and signed up with the deal for a 12x24 rectangular pool. MY BBB case # is [protected] but here are the issues at hand:

    1. Pool built too close to overhead wiring
    2. Decking sub-standard. Rust spots, cracking, step too high and unsafe
    3. Pool light not wired correctly has no GFI on the light switch box. I dont believe the timer or pump is wired properly or grounded correctly and i want them to make sure it is all installed safely (right now, I have the light disconnected so no one will get electrocuted)
    4. Unsightly notch ground in pool foundation to make liner fit.
    5. Pump doesn't vacuum well.
    6. Automatic pool cleaner doesn't work well
    7. Contractor did not pay for $800 in rental equipment to Volvo Rental. Volvo Rental began lien procedure against my homestead. I paid the $800 to keep my homestead clear.
    NEW:
    8. Wrinkles in the liner
    9. Support walls poking in on the sides
    10. My note with Superior Funding was sold to Statewide Bank. Statewide Bank just contacted me (8/3/07) stating they were beginning foreclosure proceedings for being 2 months in arrears. Superior Funding reported to Statewide that I was two months late... June and July. I have sent photocopies of all checks paid to both since 1/1/07...to Statewide and they refuse to admit I am current because of Superior's reporting. WaveTec is not addressing any of the needed corrections items 1-9 (GO FIGURE)

    Sadly, my story sounds similar to everyone else's. I hear there are 43 complaints to the Texas Attorney General for this company. How does one initiate a class action suit? If there is one or a criminal fraud investigation, please feel free to contact me. I have lots of pictures and emails to WaveTec.

    BEWARE! I HEAR WAVE TECH HAS CHANGED THEIR NAME TO SYNERGY POOLS. THE NUMBER IS [protected]. THEY WILL ASK YOU IF YOU ARE A WAVETEC CUSTOMER. I WOULDN'T IF I WERE YOU!

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  • Pa
    Patricia James Jul 20, 2007
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    Verified customer

    Sarah,

    If you try to sell your house you have to pay off the lien from wave tec pools first, that will be the only way to release the title to the new owners. If you're lucky you'll have enough equity in your house to cover the wave tec bill at the time of closing.

    To comment on this complaint, I too was suckered into a wave tec piece of ### pool. I got the 19" x 33" Kidney pool that took about 5 months to install, I was supposed to have it early sumer of 2006, but it wasn't completed until Winter of 2006. So here they want you sign off on a pool during the winter that you cannot even swim in or use for months. By the time Spring of 07 rolled around, all electric to the pool was dead so we were unable to use the pump to clean the pool. After sending letters to Wave Tec and holding payments they finally got an electrician out to correct the electrical problem. Now the pool leaks, it goes down about 6 inches every 2 weeks. My electric bill also skyrocketed and the pump doesn't seem to be strong enough to keep up with the size of the pool. I have given up and wish I could just fill the piece of junk back up with dirt. I'm so fed up that I am not going to pay Wave Tec another penny. They don't have a claim to your house until it is paid off or until you try to sell. So until then, I'm not even going to worry about it.

    0 Votes
  • Do
    Doug Fugate Jul 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I agree with the complaints against WaveTec, and whatever else they want to call themselves. I also have a grief about the financing. The pool was completed in April 2005.

    First of all, the pool itself isn't bad. There were these problems:

    - PVC leaked and had to be replaced twice.
    - The filter has to be special order; and isn't available locally. Had to replace entire filter assembly with a name brand that is well known.
    - There are some wrinkles in the liner. Hopefully there won't be a problem.
    -
    Second of all, the financing. I am a licensed Texas mortgage loan officer. I wasn't at the time the pool was purchased and financed. I know the 2nd lien on the house, to pay for the pool, was recorded as a Texas cashout. This means the most a person can have for a 2nd lien added after the primary lien was recorded on the house, which for me was 7 months later, the most that can be finance is 80% of the appraised value of the house.

    The primary mortgage and the 2nd lien (for the pool) come out to 100% of the current value of the house. If the 2nd lien was recorded as a home improvement loan my understanding is they can only allow financing for up to 80% of the value of the home.

    Well, WaveTec did not perform an appraisal on the property, and they took advantage by saying the value of the home will go up corresponding with the price of the pool (and I believed them!!!). Well, the cost of the pool = $36,0000.00. The value of the house went up about $10k at the most. It was an out-and-out lie.

    WaveTec should be held responsible for their sales practices as well as their financing practices. Texas has laws that they are completely ignoring. I am positive there is a lawsuit in this mis-representation on their part.

    Any good attorney's out there ready for a good case?

    0 Votes
  • Tr
    Treasure L Morgan Jul 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I ordered my in-ground pool in June 2006 and the installation was completed in October 2006. I have folds bends and crinkles, wrinkles in the liner, which in the long run will damage the liner. The pumps has stop working, and sets lower than the pool it self, here are some of the things that is wrong:

    Used pump
    Liner has a tear
    Pump is setting lower than the pool
    The two drains on the bottom don't work
    The pump has stopped working
    The liner has wrinkle and folds
    There is a part missing from the pool that was never brought back
    The pool is out of specifications

    This defect was an installation error, which is correctable. I have contacted Wave Tec Pools, sending email and making phone calls for the past 8 months with no response. I paid $24,000 for this pool and the customer service that I have been receiving is horrible, I have talked to two Wave Tec reps, and they were of no help, Chris Batts and Mark O'Danial. This was a very bad pool install. I have sent pictures of the defective pool to Wave Tec Pools with no response. Also, the pool installer left his equipment, and never returned. He left to get a part for the pool and never returned with that part. Wave Tec Pools CEO, Jason & Kimberly Herring, do not appear to be concerned with the quality and workmanship of their very expensive product, Wave Tec Pools are distributors of FOX POOLS. I have contacted FOX POOLS Corp., and they have contacted Wave Tec. We all should get together and file a CLASS ACTION LAW SUIT.

    0 Votes
  • Sa
    sarah waters Jul 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    House anyone sold there house & not paid off the pool? If so what happened?

    1 Votes
  • Je
    Jerry Materne Jun 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    We had our Wave Tec pool installed in June 2005. My wife and I knew we were in trouble when we changed our minds four days after we signed the contract and we were contacted by a very unprofessional person demanding $10.000 or Wave Tec would go after our house. What could we do? We sure didn't have $10,000 laying around and we didn't want to lose our first house. We relented and, believe it or not, our pool was installed in a timely manner.

    Here is where it really takes a dive. First of all, the pool was TOTALLY misrepresented. Maintenance free my ###! I was promised the pump was so efficient that my bill would only go up by $60.00 a month if I ran it 8 hours a day. Fact, my bill went up about $150.00 a month. I was told pool chemical usage would be minimal. Now I'm not sure what their idea of minimal is but I spend a lot of money and time maintenancing this pool with various chemicals. I was told the warranties were the strongest in the industry. That was a total joke when I had to pursue getting my liner replaced because they installed it wrong.

    To date, I've had to repair cracks in the deck of the pool that spanned the entire width of the deck up to a quarter inch wide. I've had to replace, AT MY EXPENSE, the nature 2 system because of severe leakage. My entire pool is not level. The deep end of the pool on one side has sunk down several inches. Because of the sinking on the one side of the deep end, the coping on the same side now has quarter to half inch spacing between them. The floor of my deep end has cracked across the entire width of the pool. All of our calls to get any situation resolved is not returned. This company has an obvious problem with customer service. The lighting system has been installed wrong because they didn't use conduit from the switch to the light niche. I'll have to dig up my yard now to replace a burned out lamp. There is also either concrete or clay that was left on the metal walls but they placed the liner over it. I'm sure my liner will fail now long before the 10 year predicted lifespan of the liner.

    Like I said, I'm lucky. They installed my pool quickly. Now I'm paying the price for the quickness it appears. It appears a bunch of monkies installed my pool. If you look down the length of my pool from the shallow end you'd see that the sides of my pool are not straight. It looks like a profile of the damn Rocky Mountain Mountain Range. I'm fed up with Wave Tec and I've totally lost all faith in the Texas Government that allows this leach of a company to victimize it's residents. As for the BBB. They're a joke. I'll never use them again to research a company.

    Our solution? Well, we're now taking a risk. Since we can't get Wave Tec to step up to bat and back their crappy pool installation and since they will not return our calls, we are now withholding payments. I know the risk but I refuse to make payments on this ### if I can't get any satisfaction. Let them take me to court to take my house. I'll invite the judge over for a ###ing pool party. That should decide the case right there. If we can't get anyone to notice this company by our complaints then I'll step up bat and force this issue into a court. I'll let wave tec explain to a judge why they want to take my house over a job they never did right in the first place.

    1 Votes

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