VRBO / vrbo did nothing to help

Austin, TX, United States
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I had used VRBO in the past and rented a place. The property ended up being a fraud, so I cancelled it. Then I called the owner and asked him to return my damaged deposit of $300, but he refused to give my money back. I told him that his property description was a fraud and he must return the money, I gave him 24 hours to do that. Later I received a message from the owner saying he'll come to my house and deal with me personally! I contacted the VRBO immediately and they promised to do something. I thought they'll ban that owner or call the police, but they did nothing at all! In the end owner just changed the description of his property and never returned my money. I'm very disappointed with VRBO.

Jan 06, 2016

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