Virgin Balloon Flights / failure to provide balloon flights
I made the mistake of buying flight *vouchers* for Virgin Balloon Flights back in 2011.
Eight times in four years, from August 2011 to April 2015, I tried in good faith to get Virgin Balloons to honour those vouchers. Each time I and my friend booked holiday time from work, made travel arrangements, and got up at the crack of dawn to hear the same tired cancellation message on the cancellation line, with the flimsiest of excuses. We had to practically beg Virgin Balloons to 'extend' the validity of our vouchers as they expired more than once as Virgin Balloons failed to deliver.
When it became obvious that Virgin Balloons could not deliver the service it had taken payment for, I reasonably asked if I could have my money back. Very long story short, I was refused. Virgin Balloons is a very unethical company that may adhere to the letter but certainly not the spirit of consumer protection law. It is not a good company.
I wrote a review on Trustpilot to share my experiences. These User-Generated-Content sites are supposed to provide honest insights into customer experiences of various companies, to help consumers make informed choices.
More than a year after I posted my obviously very negative but fair review, Virgin Balloon Flights reported my review to Trustpilot, with instructions for it to be removed, claiming I was not a genuine customer. I am now in the process of proving my veracity and validating all my poor experiences. I expect Virgin Balloons will be surprised that I am able to do so: I suspect Virgin Balloons 'reports' reviews and requests that they be taken down long after they are posted in the hope that customers will not have retained any of the required proof, or will simply give up.
After sending my proof to Trustpilot, I checked the website's page on Virgin Balloons. Currently, Virgin Balloons has five-star reviews. I am going to stick my neck out and say that what Virgin Balloons has done is report all the honest, fair, negative reviews in order to present a false image of themselves, to misrepresent their reputation, and to mislead consumers.
At this stage, while Trustpilot still has not reinstated my review, I don't know which company I am more disgusted by, Virgin Balloons or Trustpilot, which colludes with companies - charging them apprx £800 per annum - to 'manage' their reputation via the manipulation of customer reviews.
I really hope there is some official body this can be reported to.
More Virgin Balloon Flights Complaints & Reviews
- Virgin Balloon Flights - Rip off company 
- Virgin Balloon Flights - Non-refundable tickets 
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- Virginballoonflights.co.uk - Services not provided and not refunding
- Virgin Balloon Flights - balloon flight
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