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Viking Range Corp / Bad service

1 United States
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The range was delivered 1/17/08, it was non working at that time. Convection fan was not working, thermostat was not working, ignitors for the burners were not working. It took dozens of calls and not until March was it repaired.

Again in August I started having problems again. The convection stopped working, the broiler stopped working and when you use the oven the smell of natural gas fills the room until the range actually lights. The ignitors needed to be replaced once again. Then the kicker.. I cleaned the oven and the oven combusted breaking the glass door to the oven. I called Hadco the Viking distributor for my area on September 1. The product is still not repaired as of Nov 6th. 11 Months!!! of no stove with a family of 6!! Finally after HUNDREDS of calls, letters emails etc. They have agreed to take the oven back for a full refund. Although now the retailer is mad because I care not to purchase any of his other products. Nor do I care to deal with his distributor HADCO. My advice.. nice range if it works. If it breaks.. well you have to be on them like white on rice.. or you WILL Be ignored and treated like a common criminal. Vikings staff was rude and refused to escalate the problem until I finally started calling the main line and asking for some of the executives. FINALLY Carolyn WIllis the supervisor of customer support picked up the phone after 11 months of asking her and did offer to resolve my problem. I might add she was very professional too. Problem is .. it took 11 months to get to her. Her two reps Charlotte and Georgia are evil ruthless and need to learn the meaning of human compassion and possibly need some training in the meaning of customer service. One more thing.. I was told by the service manager for Hadco and the retailer that you have to play their game (Vikings Game) WHY????? why should I have to play a game when I paid 7k! for a stove!!!


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