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Vietnam Airlines / false advertisement

1 17 PJU 7/12APetaling Jaya, Malaysia
Contact information:
Phone: +60189081368

I bought 3 air tickets from Vietnam Airlines, flight from Kuala Lumpur to Frankfurt on 24 Jan 2015. Before I bought the ticket, I emailed Vietnam Airlines (refund-online@vietnamairlines.com) asking about the bicycle bag charges if there is any. Vietnam Airlines replied saying that 'No extra charges for bicycle".

But on 21 Jan 2015, I saw NEW bicycle charges at Vietnam Airlines website. Such information was not there in January 2015. I emailed to refund-online@vietnamairlines.com again to clarify and they now insist us to pay extra for bicycle bag. My flight will on 8th July 2015, ticket reference DRWEPG

Vietnam Airlines
Vietnam Airlines

Ri
Jun 24, 2015

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