Vesta cricket portland orus review: unauthorized charges to debit card 4

So, I called again. Stayed on the line for 15 minutes and again it only rang in the background. A real person never answered the phone. I will be filling a complaint with the BBB as well as filing a fraud dispute. It's obvious that this company is solely in business to scam others.

I've just spotted a transaction on my debit card from this company and I actually called their number. I waited for nearly ten minutes before I realized that no one was going to pick up my call. I know ten minutes is not a very long time, but when you are trying to look into a suspicious charge, waiting on hold for that long while the phone rings in the back ground is not a good sign. I will try again in an hour and I will wait for fifteen minutes. If I do not get an answer I will be disputing this as a fraudulent charge with my bank.

Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.

If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com or call toll free [protected].  A representative will be glad to assist you.

I have the same problem, I had an account but was canceled after I moved to a different area and I was told that the account had been terminated, but I am still being charged for the account and I haven't used it in over 2 months and I've been calling to get this issue resolved but nothing has happened yet and I keep getting the run around, so Ms. Lipsey if you found out any information please let me know clgates1987@gmail.com