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Vallarta Gardens
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www.vallartagardensresort.com
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1.0 7 Reviews

Vallarta Gardens Complaints Summary

0 Resolved
7 Unresolved
Our verdict: Engaging with Vallarta Gardens at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Vallarta Gardens reviews & complaints 7

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9:30 pm EST
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Vallarta Gardens - Fractional ownership contract

We visited Vallarta Gardens in September of 2022. We were staying in Vallarta Nuevo at the Vidanta.com/en/web/riviera-maya. Outside of the resort We were approached by a young Mexican man who said we could get us all of these goodies if we went for a tour of this new development. We had no plans for the next day. So, we thought it will give us something to...

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12:54 pm EST
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Vallarta Gardens - Timeshare marketing

My wife and I have also been scammed by Vallarta Gardens. After declining their initial offers, they presented us with a 'foreclosed' contract that, in hindsight, was really too good to be true. We signed a contract stating Allianz Marketing Strategies would sell our weeks and give us $2550 per week we authorized them to sell. The payout date was delayed...

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10:33 am EDT

Vallarta Gardens Timeshare / ownership + marketing contract sales scam

Please, anyone out there who has been scammed by Vallarta Gardens, ask to join the Facebook Group "Vallarta Gardens - Debt Club !". We will need to check into the veracity of your FB account to make sure you are not a scammer yourself. But there is a large and growing number of people who are exploring legal actions, and we'd love to have as many join us as possible.

Desired outcome: Monetary recompense by Vallarta Gardens for money invested, promised, as well as damages.

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Is Vallarta Gardens legit?

Our verdict: Complaints Board's thorough examination reveals Vallarta Gardens as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Vallarta Gardens stands out for its commitment to quality and security. Clients considering Vallarta Gardens should delve into its customer service record to gauge compatibility with their expectations.

Vallarta Gardens earns 91% level of Trustworthiness

Perfect Trust Endorsement: Vallarta Gardens achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Vallartagardensresort.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Vallartagardensresort.com you are considering visiting, which is associated with Vallarta Gardens, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Vallarta Gardens has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Vallartagardensresort.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The vallartagardensresort.com may offer a niche product or service that is only of interest to a smaller audience.
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12:51 pm EST
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Vallarta Gardens - Waiting payment for our timeshare resale

We bought a package with Vallarta Gardens in Dec. 2016, with the contract including that we were going to receive $116, 000US for our 5 timeshares. We have waited far beyond the 300 days they required. Payment was not made in Sept, 2017, as promised, nor in Nov. or Dec. now they are telling us Mar, 2018. Perhaps those of us with similar experiences should...

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9:31 pm EST

Vallarta Gardens timeshare scam

I'm in the same situation many of you are. I only purchased under the condition (by contract), that they buy my two timeshares. I was told I would receive the funds within 180 to 300 days, that was December 8, 2014 and I'm still waiting. I can't get a hold of anybody, nobody gets back to me. They say this "VP Services" is a separate entity that markets and sells the timeshares and as you know, we had to pay VP services a fee (of course that was never pointed out in the paperwork. In the interim I had to pay maintenance fees for 2015 and 2016 on those two properties as well as "Vallarta Gardens". Complete scam !

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6:07 pm EST

Vallarta Gardens membership for explore your world scam

When you are tempted to visit a timeshare beware and stay clear of Vallarta Gardens Resort and Spa. They will offer you the world to sell you a time share and when you don't buy they really tempt you with a pitch that is too good to be true that it makes buying an actual time share a waste of money in comparison. As you exit Vallarta Gardens they give you one more pitch to pull you back in and get your money. They offer you a membership in a vacation club that has a price that is so much lower than an actual time share your eager to hear more. The pitch is you buy weeks for a flat rate (example $3500.00 for 200 wks) and those weeks have a value of $350-799.00 USD each and the money can be used through the membership company Explore your World for hotels, air fare, cruises, car rentals, ect. The catch is the weeks have to be sold through a marketing agent Timeshare Property Services of Atlanta but you are told that it only takes 60 to 90 days for them to sell the weeks in groups of 5. Your membership is for 30 years and they are even going to wave the $99 USD per year fee. All sounds good so far right! We thought so back on 12/28/2012 when we paid $3500 USD for 200 weeks and a membership in Explore Your World. Since then it has been nothing but empty promises and shifted blame from everyone involved and we are out the $3500 dollars and no one will reply or take a phone call now. This is what you can look forward to dealing with this less than honorable group. We sent two groups of 5 to Timeshare Property Services of Atlanta and waited and waited after 6 months they had sold 4 weeks from each of the packets of 5 and could not take one week from one to put with other to complete it. Seems like their computer system would not allow that... After about a year of arguing and trying to get some action from Timeshare Property Services and getting no assistance from Explore your World I was informed from explore Your World they transferred my account to a new marketing company Best Holiday Club Marketing. And it seems that the 8 weeks that were sold with Timeshare Property Services were just lost no one knows where they went so I was starting back at 0 and the two packets had been combined in to one group of 10 now. Best Holiday Club was the same as Timeshare Property Services for the first year always an excuse for weeks almost selling but the sale falling thru at the last minute. When things finally got down to only 2 weeks left I was on the phone constantly with Jake Cooper of Best Holiday Club and then one day he told me all 10 were sold and the paper work should be done in a couple of weeks. In a couple of weeks, I was told the money was tied up in accounting an nothing he could do. For 2 months the money remained tied up in accounting. I asked to talk to accounting but they don't have a phone I was told. I kept calling and then one day Jake Cooper told me to stop calling. After that he no longer takes my calls that I have been making still for the past 4 months. I informed Explore your World shortly after I heard the 10 weeks were sold and since that time they have not taken my calls or replied to any of my emails either. I contacted the BBB and filed a complaint and Explore Your World response was they were not at fault for my money it was Vallarta Gardens Resort who is responsible for it, passing the blame again We even tried to find Explore Your World in Miami at their physical address and the address did not exist that they gave us. No one in the building heard of them. So in your travels keep these 4 companies in mind and do your own research on line and with the BBB Vallarta Gardens Resort Explore Your World Best Holiday Club Timeshare Property Services of Atlanta

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Anne Gautreau
, US
May 01, 2023 9:53 am EDT
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I wish we had cancelled this is a total waste of hard earned money and should be shut down for fraud!

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LindaE 9544
, US
Apr 22, 2020 1:49 pm EDT

Vallarta Gardens, La Cruz de Huanacaxtle, Mexico
Second visit with hard sales pitch and eventual cancellation

We toured this place several years ago and decided to go back and see what they had accomplished; nothing! The place looks the same as well as the units still have the same furnishings. They were remodeling areas "based on the HOA's votes" but it was loud at the pool area with the hammering. The guys decided to go in together to purchase a repossessed unit for a "good deal". After we returned to our condo, we typed their name into the search engine and came up with 43 pages of complaints about their promises! So we went back the next day to cancel the contract only to be told by Ricardo "what made you think that you purchased here?"; WHAT! We were shocked at how rude he was and how vague the contract really was when we started analyzing it. This place is nice to the eye but the sales people are rude, crude, and dishonest.

ComplaintsBoard
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12:12 pm EDT

Vallarta Gardens no documents, info and communication

Don’t deal with the company Vallarta Gardens Beach Club Spa. I bought studio from them, but the company didn’t provide me any documents as well as it turned out that studio wasn’t finished and I would need to wait couple of years. Also the company refuses to communicate with clients and you will waste a lot of time in order to contact them. Please leave comments about this company, because people should be aware when they buy from such dishonest and irresponsible seller.

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Michelle Arena
, US
Jun 13, 2023 10:02 pm EDT
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Yes please. I am so embarrassed I got scammed. I really need my money back. I used credit cards.

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Erika Fragoso
, US
Jan 12, 2024 2:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Same we all need to do something about this. Looking into putting in a law suit.

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Anne Gautreau
, US
May 01, 2023 9:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We purchased in Nov 2021. What a nightmare, emails and calls dont get returned. The contract we signed is not worth the paper it is written on. Stay Away ! We should join forces to see if we can get an attorney involved

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Contact Vallarta Gardens customer service

Phone numbers

1 855 353 5859 +1 855 267 8963 More phone numbers

Website

www.vallartagardensresort.com

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