Vallarta Gardens
Reviews and Complaints

We visited Vallarta Gardens in September of 2022. We were staying in Vallarta Nuevo at the Vidanta.com/en/web/riviera-maya. Outside of the resort We were approached by a young Mexican man who said we could get us all of these goodies if we went for a tour of this new development. We had no plans for the next day. So, we thought it will give us something to do and to see another part of the area. Of course, it ended up being a day with a lot of pressure. But, hindsight we should of known it was too good to be true. We owned 2 other time shares which they offered us $101,000. Plus, $2,000 per week for each week we gave back to them to rent. Supposedly, the ownership we purchased was a foreclosed contract. So, we would be entitled to 5 weeks from their previous year + 4 weeks of ours. Being due to us in September of 2023. So, $18,000 due to us on September 12, 2023. When we called to see where our money was, they said we needed our ownership documents. We still owed over $10,000. So, we scraped up the money for the payment. When the payment to us did not show up, they said it was a tax mistake on the original documentation and they would correct it, but, we would not receive our money until Dec. 7th 2023. Of course, it didn't come. But, then suddenly they said they wired it to us and it could take up to 70 banking hours. Of course, again it didn't come. After a couple of weeks of more complaining to them. On Dec. 29th 2023. We got an email stated that the first transfer was rejected. But, they resent the payment back to us earlier that day. And we should have it by January 16th, 2024. Again, no $. So, yesterday they emailed me and said the money could not be sent because of a taxing issue on the contract that needed to be resolved. I told them they should check thier past emails, because they had already used that excuse on us. So, we are out of +$45,000. Gareth Grieve was our sales representative. I've contacted him many times. He acts like he us going to help. But, then he comes up with a reason not to help. Apparently this week he is in bed with the flu! We feel so stupid to have let them take advantage of us.

My wife and I have also been scammed by Vallarta Gardens. After declining their initial offers, they presented us with a 'foreclosed' contract that, in hindsight, was really too good to be true. We signed a contract stating Allianz Marketing Strategies would sell our weeks and give us $2550 per week we authorized them to sell. The payout date was delayed, then came the excuses that the contract was written up wrong and they were in trouble with the Mexican government, blah, blah, blah. The new payout day was supposed to be no later than October 7, 2022. They sent an email with a supposed payout amount and a bank transfer ID, but did not disclose which bank would be sending the funds. To date, we still have not received any payout and now they are not answering calls, do not return calls and do not respond to emails.

Do not be fooled by sites like this that say this is a legitimate business. They are scammers and have pulled this same scam using different fake marketing company names over the years. Just do a Google search and you will see. I wish I had done this homework before we agreed to go on that trip.

We are looking to join with others who have been scammed to see how we can pool resources and get our money back.

Please, anyone out there who has been scammed by Vallarta Gardens, ask to join the Facebook Group "Vallarta Gardens - Debt Club !". We will need to check into the veracity of your FB account to make sure you are not a scammer yourself. But there is a large and growing number of people who are exploring legal actions, and we'd love to have as many join us as possible.

We bought a package with Vallarta Gardens in Dec. 2016, with the contract including that we were going to receive $116, 000US for our 5 timeshares. We have waited far beyond the 300 days they required. Payment was not made in Sept, 2017, as promised, nor in Nov. or Dec. now they are telling us Mar, 2018. Perhaps those of us with similar experiences should work together to solve our issues. Please contact us: [protected]@yahoo.ca

I'm in the same situation many of you are. I only purchased under the condition (by contract), that they buy my two timeshares. I was told I would receive the funds within 180 to 300 days, that was December 8, 2014 and I'm still waiting. I can't get a hold of anybody, nobody gets back to me. They say this "VP Services" is a separate entity that markets and sells the timeshares and as you know, we had to pay VP services a fee (of course that was never pointed out in the paperwork. In the interim I had to pay maintenance fees for 2015 and 2016 on those two properties as well as "Vallarta Gardens". Complete scam !

When you are tempted to visit a timeshare beware and stay clear of Vallarta Gardens Resort and Spa. They will offer you the world to sell you a time share and when you don't buy they really tempt you with a pitch that is too good to be true that it makes buying an actual time share a waste of money in comparison. As you exit Vallarta Gardens they give you one more pitch to pull you back in and get your money. They offer you a membership in a vacation club that has a price that is so much lower than an actual time share your eager to hear more. The pitch is you buy weeks for a flat rate (example $3500.00 for 200 wks) and those weeks have a value of $350-799.00 USD each and the money can be used through the membership company Explore your World for hotels, air fare, cruises, car rentals, ect. The catch is the weeks have to be sold through a marketing agent Timeshare Property Services of Atlanta but you are told that it only takes 60 to 90 days for them to sell the weeks in groups of 5. Your membership is for 30 years and they are even going to wave the $99 USD per year fee. All sounds good so far right! We thought so back on 12/28/2012 when we paid $3500 USD for 200 weeks and a membership in Explore Your World. Since then it has been nothing but empty promises and shifted blame from everyone involved and we are out the $3500 dollars and no one will reply or take a phone call now. This is what you can look forward to dealing with this less than honorable group. We sent two groups of 5 to Timeshare Property Services of Atlanta and waited and waited after 6 months they had sold 4 weeks from each of the packets of 5 and could not take one week from one to put with other to complete it. Seems like their computer system would not allow that... After about a year of arguing and trying to get some action from Timeshare Property Services and getting no assistance from Explore your World I was informed from explore Your World they transferred my account to a new marketing company Best Holiday Club Marketing. And it seems that the 8 weeks that were sold with Timeshare Property Services were just lost no one knows where they went so I was starting back at 0 and the two packets had been combined in to one group of 10 now. Best Holiday Club was the same as Timeshare Property Services for the first year always an excuse for weeks almost selling but the sale falling thru at the last minute. When things finally got down to only 2 weeks left I was on the phone constantly with Jake Cooper of Best Holiday Club and then one day he told me all 10 were sold and the paper work should be done in a couple of weeks. In a couple of weeks, I was told the money was tied up in accounting an nothing he could do. For 2 months the money remained tied up in accounting. I asked to talk to accounting but they don't have a phone I was told. I kept calling and then one day Jake Cooper told me to stop calling. After that he no longer takes my calls that I have been making still for the past 4 months. I informed Explore your World shortly after I heard the 10 weeks were sold and since that time they have not taken my calls or replied to any of my emails either. I contacted the BBB and filed a complaint and Explore Your World response was they were not at fault for my money it was Vallarta Gardens Resort who is responsible for it, passing the blame again We even tried to find Explore Your World in Miami at their physical address and the address did not exist that they gave us. No one in the building heard of them. So in your travels keep these 4 companies in mind and do your own research on line and with the BBB Vallarta Gardens Resort Explore Your World Best Holiday Club Timeshare Property Services of Atlanta

Don’t deal with the company Vallarta Gardens Beach Club Spa. I bought studio from them, but the company didn’t provide me any documents as well as it turned out that studio wasn’t finished and I would need to wait couple of years. Also the company refuses to communicate with clients and you will waste a lot of time in order to contact them. Please leave comments about this company, because people should be aware when they buy from such dishonest and irresponsible seller.