Vallarta Gardens’s earns a 1.0-star rating from 0 reviews and 7 complaints, showing that the majority of guests are dissatisfied with their stay.
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Fractional ownership contract
We visited Vallarta Gardens in September of 2022. We were staying in Vallarta Nuevo at the Vidanta.com/en/web/riviera-maya. Outside of the resort We were approached by a young Mexican man who said we could get us all of these goodies if we went for a tour of this new development. We had no plans for the next day. So, we thought it will give us something to do and to see another part of the area. Of course, it ended up being a day with a lot of pressure. But, hindsight we should of known it was too good to be true. We owned 2 other time shares which they offered us $101,000. Plus, $2,000 per week for each week we gave back to them to rent. Supposedly, the ownership we purchased was a foreclosed contract. So, we would be entitled to 5 weeks from their previous year + 4 weeks of ours. Being due to us in September of 2023. So, $18,000 due to us on September 12, 2023. When we called to see where our money was, they said we needed our ownership documents. We still owed over $10,000. So, we scraped up the money for the payment. When the payment to us did not show up, they said it was a tax mistake on the original documentation and they would correct it, but, we would not receive our money until Dec. 7th 2023. Of course, it didn't come. But, then suddenly they said they wired it to us and it could take up to 70 banking hours. Of course, again it didn't come. After a couple of weeks of more complaining to them. On Dec. 29th 2023. We got an email stated that the first transfer was rejected. But, they resent the payment back to us earlier that day. And we should have it by January 16th, 2024. Again, no $. So, yesterday they emailed me and said the money could not be sent because of a taxing issue on the contract that needed to be resolved. I told them they should check thier past emails, because they had already used that excuse on us. So, we are out of +$45,000. Gareth Grieve was our sales representative. I've contacted him many times. He acts like he us going to help. But, then he comes up with a reason not to help. Apparently this week he is in bed with the flu! We feel so stupid to have let them take advantage of us.
Desired outcome: I would like to have a conversation with someone who has the authority to make something happen. Or, even just be honest with us on what is going on.
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Timeshare marketing
My wife and I have also been scammed by Vallarta Gardens. After declining their initial offers, they presented us with a 'foreclosed' contract that, in hindsight, was really too good to be true. We signed a contract stating Allianz Marketing Strategies would sell our weeks and give us $2550 per week we authorized them to sell. The payout date was delayed, then came the excuses that the contract was written up wrong and they were in trouble with the Mexican government, blah, blah, blah. The new payout day was supposed to be no later than October 7, 2022. They sent an email with a supposed payout amount and a bank transfer ID, but did not disclose which bank would be sending the funds. To date, we still have not received any payout and now they are not answering calls, do not return calls and do not respond to emails.
Do not be fooled by sites like this that say this is a legitimate business. They are scammers and have pulled this same scam using different fake marketing company names over the years. Just do a Google search and you will see. I wish I had done this homework before we agreed to go on that trip.
We are looking to join with others who have been scammed to see how we can pool resources and get our money back.
Desired outcome: Return all money paid for this fake marketing scam.
It's Taken several years For our attorneys to finally get us a settlement.We and other went after The developers.Now it sold to a different developer named Kovay
Our experience with Vallanta Gardens & Allianz Marketing is very similar to the complaint above. We purchased a "foreclosed" contract. This contract not only had a better price but it would give us 5 weeks to turn back over to PV so that they could rent them. We were promised to recieve $2,000 for each week. In addition to the new contract we purchased we would get an additional $2,000 per week which is a 4 week per year contract. We were there in Sept. of 2022. The pay out for these weeks was supponed to be deposited into our bank account in September of 2023. (So, a total of $18,000 for the weeks that we turned back into VG.) On top of this deal we supposedly sold them 2 time shares that we had. 1 with Pueblo Bonito & 1 with Vidanta. For a total of $101,000.00. I have called and emailed them multiple times. I even contacted the sales person who sold us the PV contract. He seemed to act like he would help us in the beginnning but, he is not doing anything at all. Another thing, Vallanta Gardens says we need to deal with Allianz Marketing because they sold us our contract. Allilanz says we need to deal with VG. WE are so dissapointed. The resort itself is small and intimate, but, I'm not sure if we made a reservation that we would even have a room reserved for us when we would arrive there.
Timeshare / ownership + marketing contract sales scam
Please, anyone out there who has been scammed by Vallarta Gardens, ask to join the Facebook Group "Vallarta Gardens - Debt Club !". We will need to check into the veracity of your FB account to make sure you are not a scammer yourself. But there is a large and growing number of people who are exploring legal actions, and we'd love to have as many join us as possible.
Desired outcome: Monetary recompense by Vallarta Gardens for money invested, promised, as well as damages.
Hello, I have been trying to join the Facebook group. Admin, please allow me in the group as we were scammed by Vallarta Gardens in 2023 and we would love to join a group lawsuit. Thank you.
Is Vallarta Gardens Legit?
Vallarta Gardens earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Vallartagardensresort.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- While Vallarta Gardens has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Vallarta Gardens protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Vallarta Gardens has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Waiting payment for our timeshare resale
We bought a package with Vallarta Gardens in Dec. 2016, with the contract including that we were going to receive $116, 000US for our 5 timeshares. We have waited far beyond the 300 days they required. Payment was not made in Sept, 2017, as promised, nor in Nov. or Dec. now they are telling us Mar, 2018. Perhaps those of us with similar experiences should work together to solve our issues. Please contact us: [protected]@yahoo.ca
Hi- we were also scammed and I are looking into figuring out how to resolve this. There is an owners page on Facebook and many others are sharing their experience and stories we need to do something about this.
V Lorraine of CA - Did you ever get paid? We had a good experience with them, but after reading this are now concerned. So please let me know how this turned out for you!
They are scammed
did you get paid from them ?
We are still waiting for our payment for weeks deposited, one excuse after another that the wire transfers dont go through. Anyone have advice on how to file complaints in Mexico and get some action
I too seemed to have fallen for their scam-and going to look into what we can (hopefully) do- there are MANY others on Facebook who share the same experience-there is an owners page we are all discussing trying to find out if we can sue
Timeshare resales are often scam, making business with it, is as bad as buying a timeshare from a resort, bad idea for investment if you're either trying to resale yours or buy a seconhad unit. Take a look at the article the say timeshare resale schemes have become the most rampant form of consumer fraud in the south-eastern of US. But I believe this definetly includes Mexico.
https://www.timesharescam.com/blog/92-timeshare-resale-companies-analysis/
Is this company in Mexico or does anyone have any information about them being in the United States?
I totally agree, has anyone started a class action suit against this bunch of scammers?
timeshare scam
I'm in the same situation many of you are. I only purchased under the condition (by contract), that they buy my two timeshares. I was told I would receive the funds within 180 to 300 days, that was December 8, 2014 and I'm still waiting. I can't get a hold of anybody, nobody gets back to me. They say this "VP Services" is a separate entity that markets and sells the timeshares and as you know, we had to pay VP services a fee (of course that was never pointed out in the paperwork. In the interim I had to pay maintenance fees for 2015 and 2016 on those two properties as well as "Vallarta Gardens". Complete scam !
membership for explore your world scam
When you are tempted to visit a timeshare beware and stay clear of Vallarta Gardens Resort and Spa. They will offer you the world to sell you a time share and when you don't buy they really tempt you with a pitch that is too good to be true that it makes buying an actual time share a waste of money in comparison. As you exit Vallarta Gardens they give you one more pitch to pull you back in and get your money. They offer you a membership in a vacation club that has a price that is so much lower than an actual time share your eager to hear more. The pitch is you buy weeks for a flat rate (example $3500.00 for 200 wks) and those weeks have a value of $350-799.00 USD each and the money can be used through the membership company Explore your World for hotels, air fare, cruises, car rentals, ect. The catch is the weeks have to be sold through a marketing agent Timeshare Property Services of Atlanta but you are told that it only takes 60 to 90 days for them to sell the weeks in groups of 5. Your membership is for 30 years and they are even going to wave the $99 USD per year fee. All sounds good so far right! We thought so back on 12/28/2012 when we paid $3500 USD for 200 weeks and a membership in Explore Your World. Since then it has been nothing but empty promises and shifted blame from everyone involved and we are out the $3500 dollars and no one will reply or take a phone call now. This is what you can look forward to dealing with this less than honorable group. We sent two groups of 5 to Timeshare Property Services of Atlanta and waited and waited after 6 months they had sold 4 weeks from each of the packets of 5 and could not take one week from one to put with other to complete it. Seems like their computer system would not allow that... After about a year of arguing and trying to get some action from Timeshare Property Services and getting no assistance from Explore your World I was informed from explore Your World they transferred my account to a new marketing company Best Holiday Club Marketing. And it seems that the 8 weeks that were sold with Timeshare Property Services were just lost no one knows where they went so I was starting back at 0 and the two packets had been combined in to one group of 10 now. Best Holiday Club was the same as Timeshare Property Services for the first year always an excuse for weeks almost selling but the sale falling thru at the last minute. When things finally got down to only 2 weeks left I was on the phone constantly with Jake Cooper of Best Holiday Club and then one day he told me all 10 were sold and the paper work should be done in a couple of weeks. In a couple of weeks, I was told the money was tied up in accounting an nothing he could do. For 2 months the money remained tied up in accounting. I asked to talk to accounting but they don't have a phone I was told. I kept calling and then one day Jake Cooper told me to stop calling. After that he no longer takes my calls that I have been making still for the past 4 months. I informed Explore your World shortly after I heard the 10 weeks were sold and since that time they have not taken my calls or replied to any of my emails either. I contacted the BBB and filed a complaint and Explore Your World response was they were not at fault for my money it was Vallarta Gardens Resort who is responsible for it, passing the blame again We even tried to find Explore Your World in Miami at their physical address and the address did not exist that they gave us. No one in the building heard of them. So in your travels keep these 4 companies in mind and do your own research on line and with the BBB Vallarta Gardens Resort Explore Your World Best Holiday Club Timeshare Property Services of Atlanta
I wish we had cancelled this is a total waste of hard earned money and should be shut down for fraud!
Vallarta Gardens, La Cruz de Huanacaxtle, Mexico
Second visit with hard sales pitch and eventual cancellation
We toured this place several years ago and decided to go back and see what they had accomplished; nothing! The place looks the same as well as the units still have the same furnishings. They were remodeling areas "based on the HOA's votes" but it was loud at the pool area with the hammering. The guys decided to go in together to purchase a repossessed unit for a "good deal". After we returned to our condo, we typed their name into the search engine and came up with 43 pages of complaints about their promises! So we went back the next day to cancel the contract only to be told by Ricardo "what made you think that you purchased here?"; WHAT! We were shocked at how rude he was and how vague the contract really was when we started analyzing it. This place is nice to the eye but the sales people are rude, crude, and dishonest.
no documents, info and communication
Don’t deal with the company Vallarta Gardens Beach Club Spa. I bought studio from them, but the company didn’t provide me any documents as well as it turned out that studio wasn’t finished and I would need to wait couple of years. Also the company refuses to communicate with clients and you will waste a lot of time in order to contact them. Please leave comments about this company, because people should be aware when they buy from such dishonest and irresponsible seller.
Yes please. I am so embarrassed I got scammed. I really need my money back. I used credit cards.
Same we all need to do something about this. Looking into putting in a law suit.
We purchased in Nov 2021. What a nightmare, emails and calls dont get returned. The contract we signed is not worth the paper it is written on. Stay Away ! We should join forces to see if we can get an attorney involved
Overview of Vallarta Gardens complaint handling
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Vallarta Gardens Contacts
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Vallarta Gardens phone numbers+1 (855) 353-5859+1 (855) 353-5859Click up if you have successfully reached Vallarta Gardens by calling +1 (855) 353-5859 phone number 0 0 users reported that they have successfully reached Vallarta Gardens by calling +1 (855) 353-5859 phone number Click down if you have unsuccessfully reached Vallarta Gardens by calling +1 (855) 353-5859 phone number 0 0 users reported that they have UNsuccessfully reached Vallarta Gardens by calling +1 (855) 353-5859 phone numberUS+1 (855) 267-8963+1 (855) 267-8963Click up if you have successfully reached Vallarta Gardens by calling +1 (855) 267-8963 phone number 0 0 users reported that they have successfully reached Vallarta Gardens by calling +1 (855) 267-8963 phone number Click down if you have unsuccessfully reached Vallarta Gardens by calling +1 (855) 267-8963 phone number 0 0 users reported that they have UNsuccessfully reached Vallarta Gardens by calling +1 (855) 267-8963 phone numberCanada+52 329 295 6212+52 329 295 6212Click up if you have successfully reached Vallarta Gardens by calling +52 329 295 6212 phone number 0 0 users reported that they have successfully reached Vallarta Gardens by calling +52 329 295 6212 phone number Click down if you have unsuccessfully reached Vallarta Gardens by calling +52 329 295 6212 phone number 0 0 users reported that they have UNsuccessfully reached Vallarta Gardens by calling +52 329 295 6212 phone number
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Vallarta Gardens addressKm. 1.2 Carr. Punta de Mita, La Cruz de Huanacaxtle Nayarit, Huanacaxtle, 63732, Mexico
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Vallarta Gardens social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Most discussed Vallarta Gardens complaints
Timeshare / ownership + marketing contract sales scamRecent comments about Vallarta Gardens company
Timeshare / ownership + marketing contract sales scam



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