The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Vacation International Professionals / wronged me

1 United States Review updated:

On September 26, 2009 I attended the San Gennaro Feast in Las Vegas. As I walked through the entrance I was approached and enticed to come to a seminar for vacation properties. I was told that this was not a timeshare opportunity and that if I attended then I would be awarded “gifts” for my time. I was given the option of several of these “gifts”. $500 gas cards, a San Diego Vacation, trip for 2 to Florida were my options. I eagerly took the $500 gas card option, to which that also made me qualify for another “gift” which I was not expecting. I went to the seminar on October 3rd and indeed it turned out to be a timeshare brief. I patiently listened to the 90 minute presentation and after being hit on by the representative there and rudely being discarded because 1. I did not qualify based on my age (which they knew from the beginning) and 2. I was not able to make the down payment as I am a single parent with only one income. But at the end I was assured that in 7 days I would get my packet with my “gifts”. I received a packet on October 15th that stated that I needed to send a $4.95 processing fee and the packet to PTS travel which I did on October 28th. I received the brochures for the vacations in November with no mention of the gas card. I waited about 2 weeks to see if the mail was slow and if the gas card would come separate and it did not. In early December I called and talked with someone at PTS travel who said that the gas card promotion had been cancelled. At this point I was extremely upset; all I had wanted from the beginning was the gas card not the vacations. I called back about a week later to find out just when this promotion no longer existed and they told me that it had been cancelled in October. So as you can see I am a little irritated that no one ever contacted me to tell me before I went to the seminar to tell me that the “gift” I had really wanted no longer existed. If I had known this I wouldn’t have gone and wasted not only my time but VI’s time either. I am requesting reimbursement for thegas card and the 4.95 processing fee for an item that I never received. I have attached a copy of the PTS brochure that I received from VI and my gas receipts totaling $525.71 (I know that only $500 is reimbursable). I hope that you will in good faith take good care of someone who has actually referred many customers to the VI property as I thought it was a good investment, just not for a single parent such as myself. I am sending this memo to PTS and VI – I don’t care which one cuts me a check as long as it gets done. Thank you for your time. I am allowing 30 days from the date of notification for a response.

Sort by: UpDate | Rating


  • Jm
      7th of Jan, 2009
    0 Votes

    we too was very disatisfied, the sale was good but their service was bad=jm

Post your comment