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USAA.COM / terrible customer service

1 San Antonio, TX, United States Review updated:
Contact information:
Phone: 800-531-2265

Usaa has a habit of charging nsf fees on unauthorized charges, and when you call customer service to fix problem nothing is ever done

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Comments

  • Mo
      22nd of Jul, 2008
    0 Votes

    If it can be proven that the charges were truly unauthorized, the bank refunds these fees. What kind of charges were they? Did you dispute them?

  • Su
      26th of Aug, 2009
    +1 Votes

    When you spend more than what you have in the account or do an over-draft the bank will charge you NSF fee for going in the red. I've done this too many times, but its totally in the terms of service. Most banks have fees like this when you spend more money than is in the account.

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