UPS

My replacement phone was a one day shipment order. I was supposed to receive it on 1/19/2016. I live in Lebanon Tn. The package left Louisville KY on 1/18/2016 at 10:02 pm. The package arrived in Nashville Tn on 1/19/2016 at 12:27am. For the next day my status did not update at all remind you i live about 20 mins from Nashville Tn. On 1/20/2016 it finally updates at 7:45am and somehow these guys managed to send my package back to Louisville in the middle of a snow storm and now cannot deliver my package they say until 1/21/2016. How did these potheads manage to send my package 4 hours away from me when it was just 20 mins away from my house? This is ridiculous! Maybe y'all should do better background checks and stop hiring drug users. Its doesn't take a rocket scientist to sort and deliver a package. I will never do business with UPS again and will be dropping my phone carrier also due to the negligence of the whole situation.