Upclickwindows 8 pc repair

I purchased software with technical support online from upclick paid in paypal to repair my windows 8 program after a virus atack. After running the software for one hour the program jammed so I phoned for technical support and was told I would now need a techician to take over as the software was not working. I was told a Technicain was on hand on a sunday evening at extra cost all this and hanging on the phone for 30minutes not being able to hear the person on the other end of the line clearly I thought this was a scam and asked for a refund. I understood this would be paid back as the service I purchased was clearly not working yet no refund was made to this day...Paid with
VISA x-4013
You'll see "PAYPAL *UPBILL COM UPCL" on your card statement.

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May 04, 2017

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