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United Healthcare - Secure Horizons / provider directory

1 United States

have been requesting provider directory from company since january.just moved to nebraska from wisconsin and need a primary care doctor.after the 1st request i waited 3 weeks and called to see where the book was and they had no record of request.2nd call said it would be out in 7-10 business days.called in mid-february to advise them the book came to the correct nebraska address but was a provider book listing wisconsin doctors.the 3rd request resulted in the same thing-wisconsin doctors listings.have put in 4th request and was told again-will arrive in 7-10 days.it's now past mid-march!the supervisor at the call center can't even provide a number for corporate to file a complaint!they say they have the correct address in one system in nebraska and the old address in wisconsin in another system.when the request gets entered it defaults to the old address for a provider directory.i am still without a primary care physician and have several specialists i should be seeing but due to a lack of a provider directory i don't even know who to see.i'm not rich!i'd like to see an in-network doctor if only i knew who they were!

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