United Auto Insurance — Reimbursement/Compensation
If you currently use United Auto Insurance for coverage...drop them immediately for another company. If you're shopping for insurance...don't even consider United Auto Insurance. If you're involved in an accident with someone who is insured with United Auto Insurance...save yourself a LOT of trouble and file your accident under your under/un-insured clause through YOUR OWN policy. They are a 'non-standard' insurance company which isn't much better than having NO coverage. Trust me, you'll save yourself a major headache by not even fooling with this company.
I was hit by a client of United Auto Insurance and from DAY 1 was being jerked around about getting my vehicle repaired. An incompetent, poor excuse of a human named Karen Bryan, who is a claims adjuster with United Auto Insurance, needs to look up the definition of customer service (and morals), because she doesn't have a clue about doing what is right. Not to mention she is extremely rude and cannot handle conflict over the phone.See Top 10 Worst Companies in Norcross, GAIt's been almost 2 months and I still haven't been compensated for my out-of-pocket expenses.
1st I was told that they may not even cover my truck because the driver's name could be on the excluded drivers list. Luckily it wasn't. 2nd they use a private company to appraise the damage...United Auto never actually sees the damage. 3rd I NEVER received a copy of the adjuster's claim stating what they would/wouldn't pay for. 4th they require you to pay out of pocket for a rental vehicle...because they never intend of reimbursing you 100%. They only reimburse what they THINK the expenses should be. 5th They say they will only pay for aftermarket replacement parts...even though OE parts cost LESS (seriously?).
And by the way, the person who hit me was Mexican (didn't even have a license). The 1st, 2nd, and 3rd people I talked to on the phone were all Mexican. The founder/CEO of United Auto Insurance, Richard Parrillo Sr is also Mexican...so is the Chief Operating Officer. Seems like they definitely look out for their own.