How strange! I, too, am on disability. I purchased two items totallilng about $47. For some reason, the bank initially okayed by debit card, then refused payment. I was notified by TRS about the problem. I called them immediately upon receipt of their letter. I was asked for the check# that was returned. I told her that I had no check #, it was by debit card. She knew nothing about it, had no information about my owing either Amazon or TRS.
These 2 purchases were made in December of 2007 and January of 2008. I called Amazon customer service numerous times and was told that my account was in good standing. Meanwhile, TRS falsly ran through bank drafts, both numbered 9999, twice a month from April through July. The total charges I paid the bank was about $400. Amazon customer service promised to refund the money if I faxed them my bank statements so they could see the errors that had been made. I was promised that it would be resolved in July, then in August. I phoned Amazon just last week. No one knows where my bank statements are, I got a threatening letter from TRS that I'd better pay them their $25 if I knew what was good for me.
Then I got another email from Amazon, this time informing me that TRS said the hold on my account was now released.
Hmmm...I have made purchases each month since the initial purchases were made. The woman at customer service was so stupid she asked me if this had anything with a cell phone I attempted to purchase a couple weeks ago for one cent. AT&T turned me down for the payment plan, not Amazon. I was floored that she would take the numbers of the 2 orders from Dec & Jan, then ask if it involved an attempted purchase last week.
I will never purchase anything from Amazon again!!!