This happened several years ago, but it appears this firm has not gotten any better. I needed to purchase a vehicle when I lived in Seattle. One of the Ford dealers in the area said they could finance me, but that I would have to jump through some hoops to finalize the loan. First, I had to leave three post-dated checks with the dealer. I had to provide $500 immediately, and provide proof of full coverage insurance. I then had to agree to personally visit the dealer after 7 days or Triad may decide that I had skipped on the loan. What?
Remember, I was a guy dealing with bad credit - so my choices were seriously limited. I did all of the above and drove the car home. When I got home, the dealer called me saying that Triad would be calling me within the next 24 hours to verify information given on the loan application. The application was unlike any other I had completed. 10 references, including addresses and phone numbers, were required. They called my job - not once, but 3 times. The payroll department was getting antsy about that.
On the 7th day, I came to the dealership in person as I was told to do. I was required to sign a document that stated the loan was actually still in process and that I understood they could request the vehicle back and that I would be liable for any excessive mileage. They didn't specify what was meant by excessive.
Triad called me twice in the next week. The representative was not friendly and said, "We have decided to go ahead and fund your loan, but please understand that we will definitely repossess this car if you default." Wow. No "thank you", just a threat.
I was faithful in paying on time for the entire period of the loan. However, when I had to move from Washington to New Jersey, their very rude employee Jose called me asking why I had "stolen their car." I had called the office to inform them of my new address and phone. I had requested the necessary forms to register the vehicle in NJ. He continued to tell me that he could immediately have the car picked up but he was going to give me a break and send the necessary papers. Problem - he didn't do so for almost five days. When I registered the car in NJ, Jose called me again and asked where my payment was. I had placed the check in the mail ten days before the due date. He checked and found the payment - no apologies for the phone call, though. I ended up paying far more than this car was worth and was very happy to get out from under this firm. Only one representative was friendly with me and I think that was because I informed her that I had notified the BBB in California about the various issues I'd had. If Santander is Triad renamed, I am happy I saw this, because I came close to taking a loan from the Santander company - now I know not to do this. I know no one that had a completely pleasant experience with Triad. All I can say is be careful, pay on time, keep receipts, and take note of every person's name you speak to if necessary.