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Treadmill DoctorDid not send part

I had ordered a motor belt for my treadmill from treadmill doctor. I recieved an email to confirm my order. after 2 1/2 weeks waiting and never hearing from them, I called. Waited on hold for a few minutes then spoke with someone about the order. She was very short and not very polite. She put me on hold for a few more minutes then told me they had sent me an email that said there was a problem with my order. I looked through email and found nothing. I also looked through the spam mail and also nothing. I told her I didn't have an email from them except for the comformation email. So she argueed with me that they had sent it even though I had not deleted anything from my email. She then asked if I wanted to reorder the product, without even a sorry for the mix up.

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