Tranquility Alley / Fraud and cheating!
I ordered two wrought iron wall hangings from Tranquility Alley in October of 2007. My credit card was immediately charged $727.97. A few days later, I looked online at my bank statement and saw that there was another charge from this company for $769.77. I tried to contact them several times through emails and the phone, and their online 'live' help. I did not get any response from them. I then emailed them stating that I was taking my business elsewhere. They emailed me back and stated that they were sorry but the second charge was for additional shipping and they would remove that second charge. Checking my statement for several days showed no reversal of the charge. Again with several emails and once again stating that I was taking my business elsewhere they responded saying that the wall hangings were on their way and they would be giving me a refund of 20% of the charge for the inconvenience. To date there has not been any refund of any charges and no wall hangings. I then contacted my bank to dispute the charges and notified Tranquility Alley of my actions. They responded with an email saying that they had reversed the charges and it would show up in my account in a few days and would I cancel the dispute. I stated that I would cancel the dispute but that I would reinstate it if I did not see any activity in my account with in a week. I reinstated the dispute after the week and also contacted the Better Business Bureau.While on the BBB website I saw that Tranquility Alley had had over 75 complaints in the last 36 months.I wish I had checked them out before I ordered , I would have saved myself a lot of aggravation . I emailed Tranquility Alley and told them I had filed a complaint with the BBB.Once again they contacted me and stated that the charges had been reversed on their end and they would send me a confirmation of that. I never received a confirmation. To date my bank has reversed one of the charges and they continue to work on the second one. Today 1/25/2008 I checked the BBB website and there are now 89 complaints lodged against them. This is a horrible company to work with, I do not recommend doing any business with them. I was happy to see that when googling the company this complaint website pops up. Lets hope that they go out of business soon.