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1:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SS Express Deposit not returned

Im writing this in defence of Shane Hicks the comments and postings i have read are disgusting and after doing my research found to be nothing more then a smear campaign against him and his family. I am aware there are only a handful of legitmate complaints the rest are disgruntled customers and ex employees who have either not got there own way or Shane hasnt done extra work etc and feel that its ok for them to jump on an unmonitored website and slam an absolutely fantastic human being with a wonderful family whos been destroyed because of these accusations.
For the record im the manager of one Australias largest turf companies and before taking Shane and his team on we did all checks and questioned him intensly without his knowledge of us knowing of all these complaints. Every answer was honest and on point.
We consider Shane as part of our family and will now do whatever it takes to clear his name and put his family back together. For people to be threatening his partner and children is just gutless.
Our company use Shane as our number one installer and will be for a very long time to come.
After doing our research after speaking with Shane it has become very apparent that several groups of subcontractors where bought into complete the jobs posted on here and were mostly paid in full up front costing Shane a hell of a lot more then any of you have lost.
Whilst we are happy to acknowledge some are correct (very few) indeed are and we will financially support Shane and use our legal team to launch defamation action against any we know to be incorrect. Furthermore anyone who has posted personal details of Shane his Partner Sheree or children will be contacted and immediate action taken if not removed with 48hrs.
Both Shane and Sheree have been cleared by Vic Police and due to threats made criminal action is being investigated. 
Anyone wanting to use Shane and his team for landscaping and turf services should go for it as they wont be disappointed.
Finally let me just say if you contacted Shane and came up with a plan to sort out your issues you would get a lot further then you are now.

Jonathan B

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7:50 am EST
The complaint has been investigated and resolved to the customer’s satisfaction.

SS Express Fraud

My daughter arranged for this Shane to transport her car from qld to w.a. He asked for $800 deposit which she paid he was hard to get in touch with after that when we finally did get in touch he said he had been away it was arranged for him to pick her car up I realized there would be a bit of a delay due to the floods in qld any way he said his guys were up there now and would be picking car up, I had call from him saying it had been picked up he asked for rest of payment of $1500 which he was paid I found out car hadn't been picked up I txt him he said his guys had to detour and were picking up next day it didn't happen then 5 days later I had msg saying he had been trying to call contact where car is and couldn't get through can I resend number which I did. I rang contact and she said she had never had any calls from him she even rang him he did not pick up. I rang him left message telling him I've had enough send money back, I have not heard anything I will be reporting this to police and will do what it takes to get my daughter her money back . [protected]

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12:58 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 09/01/2013 a deposit was payed to Shane Hicks of SS Express for the movement of furniture from Victoria to Queensland. The pickup was to be on 11/01/2013 what followed was many Lies and Promises that TOMORROW definite. On the16/01/2013 Shane Hicks rang and suggested a full refund of the deposit and apologised for the poor service. It is now the...

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