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Tommy Hilfiger / exchange denial

I loved the store, and loved shopping there. But I was highly disappointed when I went shopping today. I bought a pair of jeans for my little baby but didn't have the time to try it on. When I got home I realized it was the wrong size, and a couple weeks later went to exchange it for a bigger size. The lady at the customer service told me that I didn't have the right tag even when it was still attached on to the jeans and I had the receipt. She denied to exchange it unless I had the "original tag". I was extremely confused but nonetheless frustrated that she wouldn't change it even when the tag was attached to the pair of jeans and I had the receipt. She was being extremely rude about it as well. After this experience I am never going to shop at Tommy Hilfiger and never recommend it to anyone else.

Ay
Apr 01, 2016

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