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Tom Tom / Repairs for GPS

1 CA, United States Review updated:

I bought a Tom Tom Go 920T, The mount on the unit detached from the window of the car and the unit fell to the shifter on my vehicle and shattered the screen, knowing it was not warrantable, I called Tom Tom for repairs. Guess what they do not repair the units at ALL!! and if you take it to an unauthorized repairer your warranty will be voided.
I am now left with a $500 ordament, it is a pretty sad state of affairs when a manufacturer of a product doesn't repair its products or have a authorized repairer who can fix them. $500 dollars is a lot of money for the average joe
Please just be aware of this when you think you want to buy a TomTom.

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  • Ma
      22nd of Nov, 2008
    +1 Votes

    TomTom GPS units have a terrible windscreen mount that has a clear design fault, which they won't admit to, there are thousands of complaints about it (mainly the One XL )and TomTom have a disgusting attitude about it, I wish I had never brought one, I brought cause I was told they are the best, the best of a bad lot maybe!

    People even buy after market windscreen mounts because Tomtom will not help them, it's a shame because the unit itself (though overpriced) is not bad once set up and updated. I am taking mine back to retailer and demanding a refund as would urge the MANY! other People to do so. All they had to do was spend an extra 50 cents on a suction cap lever, they have cut their own throat and their Customer Service is a disgrace!

  • Ro
      3rd of Feb, 2009
    +1 Votes

    I bought TomTom One 3rd edition through Best Buy on 8th of Jan 2008. Just about 1 year the screen was acting up, when you type or touch letters its type something else. I called tom tom to be fixed and they wanted the proof of purchased. Guess what couldn't get on time. Now the warranty in no longer valid. A $ 200.00 down the drain. Tom Tom wanted to give me $ 50.00 as loyalty rebate if I purchase another product. So they are not stand for their product. NEVER BUY A TOMTOM AGAIN!!! . Why can't they ask to mail back and repair and the gps. Shame on TOMTOM for such a big reputed company

  • Dk
      31st of Mar, 2009
    +1 Votes

    tom tom map update ruins tom tom, after attemting to run the new tom tom quarterly map update my tom tom shut off at cline.dat every time the transfer was initiated, after several calls to tom tom they concluded my go700 was defective even though it functioned perfectly prior to the update attempt. Now I too have a expensive paerweight, bought new Garmin, tomtom sucks

  • Re
      14th of May, 2009
    0 Votes
    Tom Tom - Quality
    Tom Tom
    North Carolina
    United States

    I .purchased two Tom Tom Units- one for my son (a student) and one for myself. My son's unit fell from the windshield on his first long distance trip, three days after intitial purchase, when the suction cup released. It appeared to be the result of changing from sunlight to shade. The fall broke the screen rendering the unit, a Tom Tom One XL, inoperable. Tom Tom replaced the unit but the rplacement unit had only a six month warranty. The replacement unit died completely last week. Tom Tom refuses to replace the unit because it is now out of warranty by two months. This refusal comes despite the fact that the unit was used for only two out- of- town trips and less than twenty times around town. My son has only a two mile commute to college from his apartment, obviating the need for a GPS unit for other than occasional longer trips. So the unit has less than 30 hours of use and it is dead. My unit is a GO 730 and is working well except for a few things. It has dropped off of the windshield at least five times, despite the fact that I clean the windshield with alcohol before attaching the suction cup base and the fact that I always test the secureness before attaching the unit. It appears to occur when I go from sun to shade. For example, I am driving in sun for an hour or so and it remains secure; then I park in the shade to run in to get a coke at a gas station and when I return the unit has fallen. I now loop the cord around my rearview mirror to dampen any fall during drives and take it off whenever I leave the car even for a minute. The other problem is that with a high percentage of the automatic updates I receive from Tom Tom Home- supposedly a benefit- I get a malfunctioning machine that requires calls and time to deal with Tom Tom Support to restore it to correct functioning- a frustrating nuisance. I will not buy another Tom Tom unit given the experience with my son's unit. Any company that has a no exception policy for warranties, regardless of the extenuating circumstances, will not gain my loyalty. General Motors, many years ago, refused to remount the door on my 1989 Oldsmobile Cutlass for free when the hinges snapped down the center and left the driver's door lying in the grass. Despite admitting that it was an obvious manufacturing defect, GM said it was 500 miles past warranty and refused to even consider an exception. On that day I paid$250 for the repair and told the dealer I would never purchase another GM product. I have been true to my word and now GM has seen the folly of producing products requiring highrepair rates. Maybe Tom Tom will recognize the folly of its ways, but perhaps it is just too busy earning money in the short term to care about customer loyalty.

  • Be
      25th of May, 2009
    +1 Votes

    I bought new maps for my tomtom that will not download. I spent a week and many many hours on the phone trying to trouble shoot the problem but the final decision by tomtom is that the computer in the tomtom is bad...yet they refuse to refund the maps purchased even though they say they can see on their computers that I did not download them. They suggest I buy a new tomtom which will already have the maps in it and then someday down the road they promise to give me free a free map update. I am now having to go through my creditcard company to try to get them to get the money back for me and have now spent a week's worth of my time and frustration dealing with this company and it's defective products and dishonest business practices. I will never buy another tomtom product as long as I live and I hope people learn about the poor business practices of the Tomtom company before they buy a device from them.

  • St
      18th of Jun, 2009
    +1 Votes

    tom tom 910 is garbage, , , will not take a charge after 1 year and 1 month, , , now tom tom wont warranty it.
    there company is a scam, , ,

  • St
      18th of Jun, 2009
    +1 Votes

    tom tom 910 garbage...battery bad after 1 year 2 month, , , tom tom corp, , wont do anything for me

  • Sr
      21st of Jun, 2009
    +1 Votes

    Same problem. Bought a 930T. Suction cup failed, unit hit shifter and craked the screen. Tom Tom is tone deaf. They say that the cup may have been faulty but since they're not responsible for "accidental damage", tough nookies on me.

    Well tough nookies on them. Hope others will heed the warning and not deal with TomTom.

    complaints, tomtom, tom tom, 930T, lousy service TOM TOM stinks.

  • Be
      29th of Jun, 2009
    0 Votes

    I am SO disappointed with Tomtom. They are one of those companies that are glad to sell you their product but very difficult to reach for repair. I wasn't able to get help from their "endless loop in hell" website. I sat on the phone several times and got tired of waiting on hold. When I finally sucked it up and waited, I was told that they no longer sell my version (910), don't carry any accessories, and do not fix them. Nor do they have any idea about who might fix them. I got this 3 years ago. I worked for about 1 1/2-2 years and then just died--won't turn on at all. My husband paid quite a lot for it, thinking he was getting me the best. By the way, before it died we found that the windshield mount was USELESS--the unit falls off and the arm won't hold it up. It's kind of hard to read with the screen pointing down at the dash, so the passenger would always have to hold it. If you are considering a TomTom, save your money--buy something else. I've contacted the Geek squad--they said they'll try, but if TomTom doesn't sell the parts any more they may not be able to help. They were, however, much more helpful and receptive than the TomTom rep. If they can't fix it I'm going to drop kick it into the trash and buy a GPS from another company. AVOID TOMTOM AT ALL COSTS!!!

  • Lf
      6th of Jul, 2009
    0 Votes

    I purchased a TomTom One ed. 3 several years ago and although it has functioned fairly well, I've had a number of annoying problems with it:
    (1) The unit sometimes spontaneously turns itself on.
    (2) On occasion, in "Navigate to" mode, after selecting the route type. the unit returns to the main screen with a notice that no route has been selected.
    (3) As many others have reported, the windscreen bracket sometimes falls off.

    My girlfriend bought a 720 about 2 years ago ($360). Her first unit went dead while it was in warranty and TomTom replaced it with a new unit (different serial number). Recently, this second unit has become unresponsive. TomTom support is giving her the run-around, suggesting "fixes" that are nothing more than a shot in the dark. The unit is not recognized when connected to a computer and it doesn't reset, which can mean only one thing -- the unit is inoperable -- so TomTom is just wasting her time.

    My girlfriend is prepared to pay for repairs. Now I regret having to tell her about the comments other users have made concerning the lack of service available for these units.

  • Bi
      27th of Jul, 2009
    0 Votes

    After 28 minutes on hold, 40 min. of "help" I find that my out of warranty TomTomOne XL-S needs to be sent in for service, it works fine but won't allow me to update my maps, ...won't connect to my or my wifes computer. And because it was out of warranty the beginning of June... tough, Out the unit, out the $$$ for the map update. What a fool I am. Sorry TomTom never again with an unethical corporation like you. Goes around, comes around. Shame on you big business corporate crooks. Were you involved in the melt down that took my retirement money as well? Erick

  • Ms
      31st of Jul, 2009
    0 Votes

    Add my name to the growing list ... I paid an arm and a leg for the TomTom GO 930T about a year ago - got all of the gadgets to go with...traffic service...BMW mount etc.
    As with so many others...the screen cracked and now it won't work.
    Hung on the phone for almost 1/2 hour after giving them all my info except blood type...on to be told that they don't do any out of warranty repairs at all (and they don't know anyone who does)...need to provide proof of purchase and after consulting with one 'n other they will decide whether or not they are going to honor the warranty.
    What a horrible way to run a program!!!
    Yet another expensive toy that has a very limited life...

  • Ag
      7th of Aug, 2009
    0 Votes

    hi bittom line is tom tom sold me software that is no good and after 4 weeks of phone calls and letters they refuse to refund me also the speed cam.database has changed and i paid for 12 months and only got 2 because you now need a mobile phone connected by bluetooth you can only have 1 divice fitted how do we do it tom tom?utter un profesional and totally without diligence.

  • We
      13th of Aug, 2009
    0 Votes

    I purchased a GO920 in January, 2008. In March of 2009 it started shutting down when the battery depleted, even when it was plugged into my car charger. Thinking that the pr0blem was the car charger I bought a new one, but I still have the same problem even though I have tried using it in both my cars and had the GO920 charged at 100%. I called TomTom support and was told that since the device is no longer under warranty they cannot provide any service, including replacing the battery, but they offered me a discount on a newer model. I asked if they knew of anyone who repaired their devices and they told me didn't know of anyone. Now who the heck would want to purchase another device when in all probablility the new one will fail too. I paid around $500.00 for my GO920 and have had it for 20 months; 500 divided by 20 = $25.00 a month, whether I use it or not. If you plan to buy a GPS consider another company other than TomTom and make sure that they have after-warranty support and service, or see if your cellular provider can provide GPS on your cell phone - my wife uses Verizon GPS on her cell phone (about $10.00 monthly) and is very pleased with it.

  • Fu
      18th of Aug, 2009
    0 Votes

    I spent $79.00 for new map and updating for the coming year and have been unable to download either after a week of trying. Tom tom support is a total joke. I was put on hold for over 15 minutes three different times before giving up. My Tom Tom was working before the download attempt and now all I have is a map of Guam.

  • Fu
      18th of Aug, 2009
    0 Votes


  • Ju
      31st of Aug, 2009
    0 Votes

    I had used a tomtom one 3rd gen for a couple of years now... almost flawlessly.

    I hooked up with online tomtom updates and guess what?
    all dead now.
    thanks, and this was the first time I tried to update.
    now they say it is junk.

    Really bad support.
    roadwarrior_22 (at)

  • Pe
      1st of Sep, 2009
    0 Votes

    TomTom's service is a joke. Since January 2009 I have had three devices. Device one -- GO520 -- stopped talking to me in May, was sent for service and returned after four weeks with no fault found. I was due to leave for a motoring holiday two days after its return. Itv was still silent. So Halfords swapped it for a new GO 530 but as all my maps were linked to the old device I had to buy a new map and create a new account because they couldn't unlink the old device from the old account in time for my trip. That was £67 ($100) down the tube. New device died four weeks later. Luckily I knew the form so at least all the new maps were transfered and the new device linked. Trouble is all the other service I paid for -- traffic, cameras, trhe original maps etc. were left on the original account and they refuse to transfer them. So I reckon I am some $150 out of pocket. I think I'll stick to maps.

  • Ma
      29th of Oct, 2009
    0 Votes

    I wish I knew before I chose Tom Tom over other sat nav, Tom Tom is a useless product, I don't know how this people are in business, I can't use my tomtom xl which I bought 2 or 3 years ago for over £160, bad choice, never ever will I buy Tomtom. It always freezes always switches off in middle of navigating, totally useless. Please, please do not buy Tom Tom it's more like TrashTrash.
    Why can they be sued for selling products who do not work?

  • Ab
      27th of Nov, 2009
    0 Votes

    I bought the TOMTOM 720 about 2 years ago, then it started malfunctioning about 8 months ago. I noticed this problem after an airline trip. I had taken it through airport security and think the screen was damaged because of exposure to the screening machine.The GPS works ok (you can hear it), but has some fuzzy lines partially obscuring the screen. Otherwise, the GPS Unit works fine. After contacting Tomtom customer service, I was told that although I was willing to pay for the repairs, the best Tomtom would offer me was a discount on a new unit because it was out of warranty!!! Unbelievable!!!I feel like a fool trusting this company enough to pay over $600 to buy what was then their top-of-the-line product.
    I have never heard anything so stupid in my lifetime. It is akin to stating that if you have a break issue with your car when it in no longer under warranty, the car maker will refuse to repair it (even with you paying for it) and insist that you pay for a new car!!!

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