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Time Warner Cable / known dvr problem

Fayetteville, NC, United States
2.5
There is a known software problem with the DVR function in Time Warner Cable's cable boxes. They are charging customers for a service they KNOW does not work properly. I just called TWC today, 26 AUG 08, to complain about being charged for a service that does not work. I asked to be credited back the money I was charged for the DVR service since I've been a customer (about 3 months) and for the inconvenience of having to call their technical support to try to fix the problem remotely. I ended up two service credits for a total of $35. The point is: CALL TODAY and demand to be credited back for the service you PAID FOR but DID NOT RECEIVE.
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Time Warner Cable Logo Time Warner Cable
Customer Service
Overall Satisfaction Rating

290 Reviews
12012 N Mopac Expy
Austin
TX
United States - 78758
+1 888 418 8848
+1 512 485 6109
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