There is a known software problem with the DVR function in Time Warner Cable's cable boxes. They are charging customers for a service they KNOW does not work properly. I just called TWC today, 26 AUG 08, to complain about being charged for a service that does not work. I asked to be credited back the money I was charged for the DVR service since I've been a customer (about 3 months) and for the inconvenience of having to call their technical support to try to fix the problem remotely. I ended up two service credits for a total of $35. The point is: CALL TODAY and demand to be credited back for the service you PAID FOR but DID NOT RECEIVE.