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The UPS Store

Posted: Sep 13, 2017 by    

release of package to wrong customer

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I had a package delivered to the UPS store at 5758 Geary Blvd. in San Francisco. It was delivered there on 9/8, I was sent a notification that it was picked up on 9/9. I called immediately the UPS number listed and they called the store to see what happened. They said they believed the package was just misplaced and they would look for it. I went to the store on 9/12 to pick it up. They couldn't find it and when they went to look it up on the computer they said it was picked up by me. I said I did not pick it up and didn't they check the i.d. of the person that did take it? Since I had picked up a package the previous week they looked at the signatures and sure enough they did not match. They didn't seem to care much that they gave my package away to the wrong person. Of the 3 people there, they each said they weren't working that day so couldn't say what happened. There were no apologies, no help whatsoever. They told me to go and call UPS and put in a claim. What kind of service is that? Since my credit card info is on the receipt in the package, I had to call and have my account closed and new card issued and have tell them to put in a claim to UPS about the loss package. This is really crappy customer service, I would have had a better chance if I had had my package left on my doorstep. There was absolutely no accountability. I believe there should be some type of restitution.
Complaint comments Comments (0) Complaint country United States Complaint category Clothing, Shoes & Acc

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The UPS Store Logo The UPS Store
Customer Care Service
6060 Cornerstone Court West
San Diego
California
United States - 92121-3795
+1 858 455 XXXX
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