On Tuesday May 25 2010, I sent 2 pieces of electronics out to california for repair.The girl behind the counter at the UPS store, said it would cost $40 to make a custom box and ship it out. I said fine not a problem.
On Tuesday June 8 2010, the UPS truck dropped a box with the expected repaired electronics. To my surprise there was just one peice in the box!!!
I called the electronics repair store in california and they told that they dont manufactor the missing piece of electronics and that they may have shipped back, they would look into it, to locate the missing piece and they would call me back.
So i decided to call the UPS store to make sure that indeed they sent both pieces out, the girl who answered the phone could not resolve my issue and she turned me over to the manager, another girl, and as soon as she got on the phone she blurded out " sir we have you unit here, since June 3, and we are holding it for you and ther would be $5 storage fee per day, but i can wave it for you and just charge only$5"!! Im like WTF!!!
I SAID: "why didnt you call me!!! why did you hold the box for 5 days and never bother to call me!!!
SHE REPLIED: "sir we dint have you information, we dint have your phone number and we were too busy to investigate, the electronics repair store sent the unit back with just only your name its not our fault"
I SAID: "you took all my information including my phone number when you shipped it out and now your telling you dont have my information, you charged me $40 and still want to charge me for a holding fee without me knowing the box was there all this time!!!, how was i supposed to know the unit was there!!!"
She refused to remove the holding fee, even if its $5, so i got pissed hanged up and called UPS Store customer service and in a matter of 15-20 minutes she they resolved the issue.
So whats my issue!!! CUSTOMER SERVICE !!! Thats what my issue is!!! CUSTOMER SERVICE !!!
I know its not their fault for the electronics store sending the unit back to them but to hold the fricking box for 5 days to rack up storage fees and then tell me we're just gonna charge you $5, NO F-ING WAY BIOTCH!!! NO F-ING WAY not even a penny!!!
You just lost a customer, not only the UPS Store also UPS, hope you go out of business, FEDEX/USPO, you are going to gain a customer.
P.S. Those brown trucks are always on the left lane when clearly the penndot signs say "NO trucks on left Lane", you brown S***T lookinfg MoFos...