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The San Diego Union-Tribune / billing statement

1 United States

I received a billing statement around the end of July, notifying me of my future payment -- 13 weeks, 26 weeks, 52 weeks, the amounts were $80.52, $161.44, and $323.68, respectively. As a retiree on fixed income, I called up on Aug 2 to try to negotiate a lower rate. After much negotiating with a customer service rep, we finally agreed on the following: $150.54 for 26 weeks or $301.08 for 52 weeks. The rep said that I would receive a new, revised statement in a few days reflecting the new rates we just negotiated.

I received a new billing statement from U-T the other day and rates quoted are EXACTLY THE SAME AS THE PREVIOUS STATEMENT!!! No change. So what's going on??? I guess I'm just going to have to get on the phone and haggle with you guys all over again. This is no way to treat a 91-year old retiree who has been a faithful customer for over 4 years. DUDLEY DINSHAW

Aug 12, 2017

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