The Honest Company
Reviews and Complaints

We've been loyal customers of The Honest Company for over two and a half years now, and we can confidently say that we love their diapers and wipes! As a former nanny, I've been using their products since 2015, and I've always been impressed with their quality and effectiveness.

However, in the past year, we've started to notice a decline in the quality of their diapers and wipes. We've purchased several variations of their size three and four diapers this year, and unfortunately, some of them have ripped upon opening. This has been frustrating, as we've come to rely on their diapers for their durability and leak protection.

But the biggest difference we've noticed is with their wipes. We often use them for a quick clean for our little guy when we're out and about, but they've started to break out his skin. This has been concerning, as we've never had any issues with their wipes before.

We can't help but wonder if The Honest Company is expanding too fast and no longer putting in the effort they once did to ensure the quality of their products. It's disappointing to see a company that we've trusted for so long start to slip in their standards.

Overall, we still believe that The Honest Company has a lot of potential and we hope that they'll take the necessary steps to address these issues and regain our trust. But for now, we'll be exploring other options for our diaper and wipe needs.

I recently received a very kind gift of 12 diaper bundles from The Honest Company when my son was born. Although the diapers are not a perfect fit, I am grateful for the generosity. However, I have found myself with a surplus of size 3 diapers that do not fit my growing baby boy. I reached out to The Honest Company via email to inquire about exchanging them for size 4, but unfortunately, I have yet to receive a response after waiting for a week.

Feeling frustrated, I decided to give them a call. Unfortunately, I was put on hold for a whopping 2 hours before the phone line suddenly cut out. I had to call back and wait another hour before finally speaking to someone. This experience left me feeling disappointed and annoyed.

In addition to trying to contact them via email and phone, I also attempted to chat with them live. However, every time I reached the front of the queue, the number suddenly jumped up and informed me that I was now number 25. This made me feel like my time was being wasted and that my concerns were not being taken seriously.

Overall, I have to say that my experience with The Honest Company's customer service has been the worst I have ever encountered. It is frustrating to have to spend so much time and effort just to get a response or resolution to a simple issue. I hope that they can improve their customer service in the future so that others do not have to go through the same experience.

I recently bought four packets of Honest Company baby wipes, hoping to find a reliable and safe option for my little one. However, I have consistently faced an issue with the wipes coming out of the package in multiples, rather than one at a time. This has caused me a lot of inconvenience and frustration, as I end up wasting a lot of wipes and money.

When I reached out to the customer service team at Honest Company, I was disappointed with their response. They simply forwarded me an email tutorial on how to pull a baby wipe out of a package, assuming that I was doing it wrong. As an experienced mother, I know how to use wipes and have never faced this issue with other brands in the past. This is clearly a problem with the wipes themselves, and not my technique.

After receiving this unhelpful response, I have decided not to purchase any more Honest Company products. Instead, I will stick with reliable options like Huggies baby wipes or the store brand, which not only come out of the container one at a time but are also much cheaper to purchase.

Overall, I am disappointed with my experience with Honest Company and would not recommend their products to other parents. It is important for companies to listen to their customers and address their concerns, rather than simply dismissing them with generic tutorials.

I've been trying to get in touch with someone at The Honest Company for weeks now, but it seems like they're always too busy to answer the phone. And to make matters worse, they're closed on Fridays! When I do manage to get a reply to my emails or Facebook messages, it takes weeks and the responses are always generic. It's frustrating because my family has been loyal customers for a long time, and we've been getting bundles for both of our kids. But I think I'm done with them.

One of the reasons I'm so frustrated is that they haven't had any diaper prints that I want for months. I keep putting off my shipment, hoping that they'll restock, but every time I check, there are fewer options. A month ago, I got a generic message telling me to be patient because they had exciting news coming, but they wouldn't tell me what it was or when it would happen. It's been months now, and I can't even get plain white diapers in the size I need. What's the deal?

I've dealt with their horrible customer service in the past, but this added frustration is just too much. The Honest Company needs to get it together. No one wants the prints they can't sell. It's a shame because I really wanted to support a company that was focused on natural and safe products for my family, but I can't deal with the lack of communication and availability.

Honest.com, what a disappointment! I had a terrible experience with their customer service. I was so frustrated with their lack of accountability and responsibility when it came to my delivery. I ordered products worth $122.31, but they were never delivered. I reached out to Honest, but they refused to provide any assurance or solution.

I was given three options to resolve the issue, but none of them worked. I checked with my neighbors, filed a report with local enforcement, and even changed my settings using FedEx Delivery Manager to require signatures. But, because FedEx marked the package as "Delivered," Honest refused to issue a replacement or refund. I was so disappointed! Other retailers would have fixed this issue and earned my trust, but not Honest.

Their policy around refunds and replacements for lost or missing packages is complete BS. I refuse to spend money on a service that doesn't value me as a customer. It's so frustrating to deal with a company that doesn't take responsibility for their mistakes. I hope they improve their customer service and policies, or they will continue to lose customers like me.

I recently bought a bunch of stuff from The Honest Company for my daughter's hospital take-alongs when she was born. I was pretty excited to try out their products because I had heard good things about them. But unfortunately, my experience wasn't great.

First of all, the free gift I got with my order was a household cleaner. It was packaged so poorly that it leaked all over the box and everything inside it. Even the newborn needs were soaked! I was pretty upset about this, so I contacted customer service to see what they could do.

They asked me to return the soaked products, but that was impossible because they were dripping wet. I mean, come on, you can't ship a package of diapers that's completely soaked through. So I was stuck with all these ruined items and no way to return them.

To make matters worse, all customer service offered me was a $6.00 credit for the value of the leaked gift. That's it. The rest of my $70 order was a total loss.

When I tried to write a review about my experience, I followed the guidelines and stated what had happened. But apparently, my review didn't meet all the website guidelines, so it wasn't published. I was pretty disappointed because I wanted to share my experience with others.

Overall, I was pretty let down by The Honest Company. I had high hopes for their products, but the poor packaging and lack of customer service left me feeling pretty frustrated. I don't think I'll be ordering from them again anytime soon.

I gotta say, I'm a big fan of The Honest Company's diapers. They really work for me and my little one, and it's super convenient to have them shipped right to my doorstep. Plus, I love that they don't have all those nasty chemicals that other brands use. And let's not forget about those adorable patterns - they're just too cute!

But, I gotta be honest (no pun intended), I've had some issues with their customer service. It's like they don't even care about their mistakes. I mean, come on, they're a big, profitable company - they should be able to make things right when they mess up. For example, one time they accidentally shipped me a double order and charged me twice. When I called to let them know, they didn't even offer an apology or any kind of compensation. They just told me to return the extra order to the UPS store and wait a whole week for my money to be refunded. Like, seriously? That's not how you treat loyal customers.

I really wish they would step up their game and start showing some appreciation for the people who keep them in business. Maybe they could send out some coupons or credits to make up for their mistakes, or even just say "hey, keep the extra order, you've been a great customer." But no, they just don't seem to care.

Honestly (again, no pun intended), I'm starting to look for other options. I know they have a monopoly on this kind of product, but I'm sure there are other companies out there who actually value their customers. I'm just really disappointed that The Honest Company isn't one of them.

Anyway, I'll still enjoy those pretty diaper patterns for now, but I'm definitely keeping my eyes open for a better option.

I gotta say, I used to be a big fan of The Honest Company when my little ones were still in diapers. Those diapers were the bomb! But let me tell you, their spray sunscreen was a total bust. My hubby slathered it on multiple times and still got a major sunburn. And don't even get me started on their fabric softener. It's so thick that it doesn't even come out of the dispenser! I mean, what's the point?

I've tried reaching out to customer service about these issues, but they never seem to acknowledge how bad their products are. At least they offer refunds, though.

Honestly (no pun intended), I used to love this company when they were smaller and more focused on making quality products. But now that they've gone all corporate and are trying to go global, I just don't like the direction they're headed in. I prefer supporting small, mom and pop shops that make their products in-house and grow organically.

With all the money they've taken from hedge funds, I feel like they've lost sight of what's really important. That's why I've switched to using Puracy products instead. They're much better quality and actually work like they're supposed to.

I really wanted to like The Honest Company, but I just don't think their products live up to their claims. It's a shame, really.

I gotta say, I'm pretty disappointed with my experience with The Honest Company. I wish I had checked out some reviews before I went ahead and placed my order. When my package finally arrived, the box was all banged up and when I opened it up, I found that two of my items were damaged and four were missing altogether. To make matters worse, there was an open package in there that belonged to someone else, complete with their home address. That's just not cool, man.

So I reached out to customer service, but like so many other folks have said, the wait was just ridiculous. Eventually I got a call back, but only after I specifically requested one. The person I spoke with told me that if I wanted a refund or replacement for the damaged items, I'd have to send them pictures of the damage. And because of their mistake, they'd send me a shipping label so I could send the unwanted items back. So now, on top of everything else, I have to take time out of my day to take pictures, upload them, wait for a shipping label, find a box, and take it all to UPS. It's just not worth it, you know?

Honestly, I don't think The Honest Company is very accommodating when they mess up like this. As a first-time buyer who was really excited to try out their products, I'm pretty disappointed. I don't think I'll be buying from them again.

I recently made a purchase from The Honest Company (honest.com) for some Hand Sanitizer spray and Alcohol Wipes. I ordered 2 - 12 packs of the Hand Sanitizer spray and 2 packs of 450 Alcohol Wipes, which came to a total of $151.36. I placed my order on August 13, 2020, and was eagerly awaiting its arrival. However, when I didn't receive my order, I decided to check my account to see if there was any information about it. To my surprise, the order number and tracking number showed that FedEx had delivered my order on August 21, 2010, at 1:28 PM.

I was home all day on the day of the supposed delivery, and I didn't receive anything. I decided to check with my neighbors to see if the delivery had gone to the wrong house, and that was indeed the case. I was frustrated and disappointed that my order had been delivered to the wrong address. I immediately sent an email to customer service to report the issue.

To my dismay, the response I received from customer service was not what I was expecting. They told me that they would "OPEN AN INVESTIGATION" with FedEx, but they were not responsible for "PORCH PIRACY". I was shocked and disappointed that they were not willing to take responsibility for the mistake. I understand that porch piracy is a real issue, but I was hoping for a more empathetic response from customer service.

After a few days, I received an email from customer service stating that they had spoken with FedEx, and they confirmed that the package had been delivered to the wrong address. They told me that they would credit my card within 48 hours, but I was still frustrated that I didn't receive my order. I had to order my supplies again, even though they were supposedly going to credit my card.

Overall, I was disappointed with the customer service I received from The Honest Company. Their response to my issue was less than favorable, and I felt like they didn't care about my satisfaction as a customer. I will not be ordering from them again, and I will be telling everyone I know not to order from them either. Their customer service needs improvement, and I hope they take steps to make things right with their customers in the future.

What happened to you, The Honest?
This used to be a great place for buying good-quality items. Now it's a total mess.
My last three times were terrible and I would give you one more shot, but I'm afraid I won't do it anymore.
Now your items have a poor quality, last time I got a wrong order. It seemed that I just received someone else's one.
I have been trying to figure it out since last Friday, but haven't succeeded.
I am very disappointed, it was one of my favorite websites :(

This is a complaint about The Honest Company -- the company backed by Jessica Alba that markets baby products. My wife signed up for a monthly subscription package and, in February 2012, decided to cancel the subscription. It is now May, and we are still having baby products autobilled and autoshipped despite my wife talking to them on the phone each month and being told that the cancellation was being taken care of. The Honest Company is, unfortunately, most dishonest in their business dealings -- do not subscribe.