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Tejas Thump Cycles / Poor Service & Products Not Shipped!

1001 Lubbock RoadMeadow, TX, United States Review updated:
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The order was placed over a month ago via credit card. We were told to expect the order 10/10/08. We began calling and found the phone line constantly busy, emailed several times and just a bunch a BS when they actually did take the time to respond. They have been saying they hope to ship soon. We made it clear we need the parts for an event on Halloween. "Finally" they told us they are having supplier issues. We are fed up! We performed a search on line for complaints against Tejas Thump Cycles, found the owner died in June (months ago) and several other people are experiencing the same issues, even currently. (Please check out https://www.complaintsboard.com for more complaints.) We would appreciate our parts and if they are unable to ship ASAP, be honest and give us our complete full refund.
Va
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Th
  3rd of Dec, 2008
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In response to the compaint: A modest correction--the owner of Tejas thump died in May, not June. Not a big deal, compared to parts needed for a Halloween event. However, we at Tejas are victims of the current economic crisis just as much as anyone else. This is a global ecomomic crisis, not an individual economic crisis. Therefore, nearly everyone in business is experiencing some kind of delay or hardship of some sort.
We at Tejas Thump are intimately concerned about providing the right product at the right price and doing so with exemplary customer service. If you're interested in conserving your resources and getting what's right for you at the best price, you'll stick with us during these hard times. We are stressed to the max at our resource level right now trying to serve our customers with the best prices available. Hang with us; you will be rewarded. Of course, it's your choice--if you need it NOW and money is no object, it's a free world and you can take your business elsewhere to the large corporations who charge premium price but can get you the product NOW.
We're a small home-grown business run by people like you who are trying to do the best they can. Thank you for your patience.

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