I had a terrible experience with Tata Indicom Walky and perhaps my complaint letter to Tata Indicom Nodal officer will help you to understand the condition to a 10% level read on...
I have a wll tata indicom connection (04846456477) and my experience with your True Value Hub located just in front of the Thripunithura Private Bus Stand, Ernakulam is one of the bitterly unpleasant incident in my life time.
After 4 months of consistently higher bills ( which i have paid in time without any complaint) i decided to get my connection cancelled.Today (22/12/2007) i went there to give a written letter for cancelling my connection as told by your customer care service. I think you have the "Mentally Deranged" people as representatives in true value hub. He (the guy at Thripunithura True value Hub) started to question my name and phone number as a third rate police officer does and i had the worse time of my life at ur True value hub.
It is just the best way to behave to a customer who is paying all the bills at correct time!. You and your team has done a good job Mr. Nodal Officer. I had connections with many networks and this was the first time i got in a "True Value Life Time Offer". My present concern is to get out from your "circle" as fast as possible.
A quick search in the net revealed that i am not alone in this world of "Tata Cheats" and want to make TATA to all my services with you. I know this letter will not be useful for changing your attitudes and behavior but i am making a "Genuine Natural Response" as one among your "Cheated Customers"
And one more thing, the statement by your customer care supervisor "No one misbehaves without a corresponding misbehavior from the customer" is a philosophically motivating statement to me and i express my gratitude to Tata Indicom Services for teaching me these high grade concepts.
I now understands your Motto "DO MORE AND LIVE NO MORE"
Long Live TATA INDICOM and
BYE FROM A CHEATED CUSTOMER
Tata Indicom Customer Desperately Trying to
get out from Tata Indicomm Services,
Phone : 0484-6456477 (for max of next three days)"
And finally my advice as an "experienced" Tata Indicom customer is dont get into their traps.