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TAG Heuer / Fraud

1 Miami, FL, United States

Mayor's Jeweler's at Dadeland Mall has very rude staff and they don't return phone calls.
After having a Tag watch repaired there 2 times prior with no problems, the 3rd repair was a nightmare. They took the watch for a band repair in August 2014 and not until November when I called for status did they tell me that Tag would not repair the watch since there wasn't a serial number on the watch. They advised the watch was not purchased from an authorized dealer. This watch was authentic and was purchased from one of the largest retailers of Tag's in Dubai. I have the original paperwork including serial number which matched the # on the back of the watch prior to them removing that number or swapping the watch. After another 7 months later, Mayor's did nothing. They failed to acknowledge that they have one or more employees who are committing fraud. They tell you they are sending the watch to manufacturer for repair and actually sending to "their" repair facility.
Be careful if you have Mayor's repair any precious piece of jewelry or watch. They have employees who will swap out your authentic pieces (probably even your diamonds) and return a piece that is really not yours.

Aug 13, 2015

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