Just finished getting screwed over by these guys. Ordered a WoW CD Key and they said they were awaiting payment from paypal, even though I had a receipt from paypal saying that the transaction had gone thru. This site needs to be shut down. I went on customer support chat and got a barely english speaking person named "Ketty" who said that I needed to call paypal to see if they had paid the money. I explained to Him/her/it that making a phone call was out of the question as I'm currently deployed to Iraq. So after a little bit more arguing with them I said fine, had a buddy of mine hold my seat at the computer, stood in line to use the phone to call paypal, only to find out that paypal can't give me the transaction ID because that's something that only Swagvault has access to because it's their account.
Again, I agree with Tim, if I saw these people I would make them wish they had a living will.